Company Name: El Pollo Loco, Inc.
About: El Pollo Loco, an Irvine, Calif.–based quick-service restaurant chain.
Headquarters: Costa Mesa, California, United States.
Listed below are our top recommendations on how to get in contact with El Pollo Loco - Loco Rewards. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact El Pollo Loco - Loco Rewards. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
E-Mail: [email protected]
Website: 🌍 Visit El Pollo Loco Website
Privacy Policy: https://www.elpolloloco.com/legal/
Developer: El Pollo Loco Developers
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Get Pricing Info for El Pollo Locohttps://www.elpolloloco.com/rewards/
I cannot access my El Pollo Loco app. I used it Sept 3rd. Now it wants me to login with a password, which I forgot. I have tried many times to to reset my password but doesn't work.
About 2 mos. ago, I purchased a $50. gift card from El Pollo Loco and not having any luck using it. I also got a free bundle of 12 tacos for this gift card purchase. I had to call a customer support rep to have it added to my account to be able to order it. The rep added it to my app to use when ordering. That finally worked and now I need to have my $50 gift card added. Apparently, they don't add to app automatically at the time of purchase. Now I want to order using this gift card and it is not showing in my app to use when ordering. I have tried desperately t o make this happen and am not having any luck getting this done by customer service. What do I need to make this happen? I don't want to waste $50 trying to get my value for this!!
by Angelina Babe
I love this restaurant so I am sad to have to write this. For delivery they use postmates, it does not keep you updated with where your order is and when it accurately arrives making it difficult to use compared to other delivery services. The first time I ordered delivery my order never came, after talking to the manager at el pollo loco for 30 minutes she couldnt give me a refund and the app wouldn’t let me see my order as soon as I got a cancellation email of my order that i never canceled. So i have not yet gotten a refund. Secondly I decided to take a chance and place an order on the app today for delivery and realized I did not want to take the chance after i placed it after seeing the estimated time was close to an hour. so i went to cancel the order on the app and it told me to call the store. When i called the store they didn’t know what i was talking about and said they couldn’t cancel the order so now it’s past the hour and i’m still waiting for the delivery. It doesn’t even say that it’s been picked up yet. If it doesn’t come that will be 40$ down the drain after both orders. Do not order on this app.
by Nhuvalk
You can tell that this app was created “just” for use during the pandemic. Unlike other populate fast food restaurants, this app doesn’t offer a few very simple and important features. Such as: an option to place an order and then pay in store, a simple feature that allows you to put any items on the side, and (MOST IMPORTANT) it doesn't offer any of the coupons that we get in the mail?!? For example, McDonald’s offers all of their digital coupons & physical mail coupons in their app. The El pollo loco app doesn’t offer any of their physical coupons!?! It has a section for “deals” but it’s always empty. They try to encourage you to use their digital app for orders, by creating challenges and digital rewards, but you have to pay full price! They don’t offer the same digital deals as their paper coupons?!? Why not? It doesn’t make any sense to try and convince me to use your app more but then have to rely on mailers to find physical coupons that I can’t even apply with the app?!? I have to redeem those coupons in store?!? This app is very basic.
by GxF4Truth
You see what REAL developers make, and then you see this and think..... they didnt just get different degrees from different schools... they majored different subjects. You would be terribly surprised how many times I’ve placed an order on the app had my money taken from my bank then showing up to the Pollo loco and it’s closed or somehow missing the one thing they need chicken it’s a very predictable occurrence that’s how common it is and that’s disgusting why wouldn’t you let us know you have a shortage Chick-fil-A app does it? Sometimes the transaction doesn’t even go through which then causes it to erase my card and makes me re-added and God for bid you want to change your location because you have to redo your entire order and now you can save specific orders to be ordered in different locations you can only save specific orders in specific locations because who knows ask the developers
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