Conveniently order from the menu, order catering, pay in advance, request
delivery and earn and redeem points with the El Pollo Loco app. Automatically
earn points with every qualified food and beverage purchase. Receive special
rewards and offers, and redeem rewards for free food and d...
App stars stars & restaurant 5 stars!!!!
The app is ok a bit confusing the points expire very soon if you do not redeem them. The receipt needs to be registered on this app surging 48 hours or else it expires & you loose the chance on gaining points. I give this app four stars. The food & service at EPL location of Brookhurst & Chapman in Garden Grove is excellent. I give this location five start out of five !!!! My family & I eat here at least three times per week. The chicken is well marinated , ,,cooked & served to perfection every time we eat at this favorite location. The customer service is prompt & friendly. Management crew is nice & professional. Chuy the chef is extremely kind. He makes sure the chicken is cooked well. I’m very happy with this location!!! Very clean all the time & the salsa bar fresh & well stocked Thank you all at this location ,,, keep shining !!!! See you soon for another delicious meal. Yum yum yum !!!!!
Rate the app, not the restaurants
Some franchises are not always the best representatives of the parent company... that being said, the app works great, like it is supposed to. The app, however, does its job and does it well! When traveling a lot, I’ve found there is not always consistency between physical locations. The app can help make so-so places better (or in some cases where the employees are not as tech savvy as they should be— worse). The app allows me to place orders ahead of time, keep track of spending, earn rewards, get coupons and deals, and see the specials/new items. In my local Restaurant, the only complaint is that they never have enough cilantro. They have integrated the app with their cash registers, orders are ready when I get there, and it’s easy to upload gift cards. Bottom line, the app does what’s supposed to do and it does it well.
No Es Bueno
I have given the app a fair chance, using it several times over weeks. It just doesn’t work. The staff have been given no training and stare at you blankly, every time. In my experience they are on able to give you credit without making you scan the receipt, and the majority of times. I redeemed a $10 credit, and after waiting 20 minutes and asking the entire order was missing. There was no record of it even in the cash register. I decided to use it one last time to redeem a digital coupon for a free entrée. But the app was unwieldy to use at the drive-through window, everybody waiting. I am technically savvy. But the app just wouldn’t work, and staff had no idea how to help me. I ended up just driving away. So I’m deleting the app. Which is unfortunate in an age when apps and digital formats are so important for the success of the company like this.
It was my first time ordering through the app and was expecting the food to get here once it said, 1:47pm. The order was placed at 1:03pm and once the time of arrival had passed I decided to call the store. An employee answered and I told her it was my first time ordering through the app and she said “oh yes, your food is ready”but from the sound of it she didn’t realize I ordered the food to be delivered. A few minutes later I received a text message from door dash stating I’d receive our food by 1:49pm but it is now 2:04pm. I’m very disappointed with this aspect of the app. I work late nights and sleep during the day so it’s definitely hard to want to get out sometimes.
Nonexistent Customer Support
Horrible nonexistent customer support. Used it twice for delivery and the first time I was missing an item from my order. There is absolutely no customer support you can contact for help. The website simply hands your order to the franchise store and an available local delivery company. This part is exactly where it breaks down. On my second order, I noticed a delivery company was never assigned. My order got stuck in “order received” and an estimated arrival time. When it past the arrival, the app assumes it was delivered and charges you immediately. Called the store and there’s nothing they can do as they simply get the orders from the site and a delivery company comes to pick it up. Will be disputing the charge with my CC company.
Danny R Dodd
Well this was our first visit, so I haven’t tried the food just yet, but the online order & app were very confusing. I wanted to take advantage of their free chicken bowl offer, I couldn’t find any link to order it, plus I even downloaded their app so I could get reward points, couldn’t find any points that I should have earned from my dinner that I ordered, & their menus are totally confusing, some menus don’t even have the bowls listed at all, they have at least 2 menus that I could see, the menu on line here in Utah do not have the bowls listed, so when I called to place my order, I worried they didn’t make the bowls, but they do, so far as my free bowl it probably wasn’t legitimate. So when we do eat our meal I will do another review, hopefully it’s good
It has improved a lot but it needs more.
The app has improved but there is still more that needs to be done, especially in the “delivery” function. It tells you a “when” but that when is a very grey area that has resulted in me missing orders or standing outside for nearly an hour waiting on my meal. A better connection between this app and DoorDash is needed. The only way to track the order is through the website not the app, and the website is laughable at best in terms of tracking. Also a way to tell notes to the delivery people is very much needed.
Horrible Customer Service and missing items in order
The app itself is fine. Unfortunately the staff don’t support it and were exceptionally rude. She rudely told me I can’t pick up app orders in the drive thru. It would have been faster to just order it the regular way. Next, she abruptly threw the food together and slammed the window, clearly annoyed it was an app order. I waited till she came back and let her know we didn’t receive our drink. When I checked my order , the new fit salad had no dressing. Paid for a double chicken tostado and only got the regular one with no avocado. Also no salsa included. So ended up paying for items not received. Not happy and will not use the app again.
The app is great but there is definitely a problem that management needs to address and not just at this location but multiple locations from the reviews I have read. It is a very frequent complaint—placing the order and getting that same order is a rare occurrence. As this is an ongoing issue it would seem that it is one that would be addressed. Not sure what the answer is but I think that is what management is for.
I hate this app
I loooove el pollo loco food so I decided to get the app to get points and some deals ! Waist of time some how every time I am home the app works fine then I get near any el pollo loco restaurant and the server can not be found and doesn’t work I’ve attempted to use it at several different restaurant and it always happens. I have many food apps and this one is the only one that’s does it . Not only that I decided to wait to get home to start inputting my recipes and I had a 2 day old recipe and it wouldn’t input it cuz it said it was to old I was soooooo annoyed it’s only 2 days old. I have now deleted the app and won’t probably go to el pollo loco as much because I have other apps that’s get me better deals !!!!!!
Very happy with the app not at all happy with customer service IAfter I ordered and paid for a family meal and family size guacamole and chips. I realized I had a coupon for free family size guacamole and chips with the purchase of a family meal. I asked if I could redeem the coupon somehow and the girl told me I had to order a family meal in order to redeem the coupon I told her the one I just ordered and paid for and she said well I’m sorry you can’t redeem the coupon. It’s hard to believe they couldn’t work with me on it the coupon expires tomorrow. If her attitude was better it wouldn’t of been so bad but she was very rude.
Pretty good app
Has good features especially the scan the barcode feature but you'd think they save the step and let you pay with phone (Apple Pay) and have it all done at once. Be nice too if you could earn rewards as well as redeem online coupons. I'd also like a way to take the online survey with the app rather than go one which is way too long of a process.
Updated to latest iOS 12.1.2 & latest app version = CRASH!!
Ok so it’s been about 2 months and the app is still crashing hard on iPhone 6S+ running the latest iOS 12.1.2 & most recent El Pollo Loco Rewards app update. Symptom is upon loading app it suddenly shuts down. Never even get to see the menu or layout just the load screen. I am horribly disappointed with the lack of response to fix this issue that has been well documented by many of your loyal customers. I am to the point where I just don’t go to El Pollo Loco anymore because I will miss out on the rewards points. Please listen to your customers and fix this technical problem. Thank you
Could be better... WAY better
That being said, I’m not too picky about how the app works. It’s overly complicated, in my opinion, but, whatever. The thing that REALLY drops my star rating is there are WAY too many notifications. I make one $5 purchase and then I get an email, and a notification of the purchase, then another email, then a notification that the points have been updated, then another email showing my points, then another notification on the app. It’s ridiculous. Stop with the notifications.
No gift card option
I updated the app to the new version and the gift card option disappeared. I’m using the iPhone SE on iOS 13.2.2. I bought a gift card on the el polo loco website and revived the gift card online with no barcode on it 😐. Just a long number with a pin. I believe I’m supposed to go to the restaurant and get a physical card for it? If so it defeats the purpose of an E-gift card, and it has no support for wallet. 😐 el pollo loco don’t outsource the gift card make it in-house integrate it in the app please. I’m looking for a response from the app team.
Yes. El Pollo Loco - Loco Rewards is very safe to use. This is based on our NLP (Natural language processing) analysis of over 4,933 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.3/5 . Justuseapp Safety Score for El Pollo Loco - Loco Rewards Is 42.0/100.
Yes. El Pollo Loco - Loco Rewards is a totally legit app. This conclusion was arrived at by running over 4,933 El Pollo Loco - Loco Rewards User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for El Pollo Loco - Loco Rewards Is 42.0/100.
El Pollo Loco - Loco Rewards works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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