Pollo Tropical Status

Last Updated on 2024-10-07 by Fiesta Restaurant Group, Inc

I have a problem with Pollo Tropical

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⚠️ Most reported problems ⚠️

Not working

50.0%

25.0%

Something else

25.0%

24 hour clock ⏰

- The app freezes every time I try to complete the sign up form.

- I haven't received any emails to verify my email.

- The app tells me that the restaurant is closed or that the pickup time is unavailable, even though I haven't selected a pickup time yet.

- Items are often missing from the order.

- It took me 15 minutes to add 3 items to the cart.

- My husband selected a wrong location and the issue has not been solved.

- The app should offer the option for customers to easily and fast communicate with the store in which an order has been placed.

Laura Aguiar 2022-11-30

App not working

Showing 1-1 of 1 reported issues:

Common Pollo Tropical Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Pollo Tropical network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Pollo Tropical App
1. On android, goto Settings » Pollo Tropical » click [Force Stop]

Clear Pollo Tropical App Cache and Data:
1. On android, goto Settings » Apps » Pollo Tropical » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Pollo Tropical.

On android, goto Settings » Apps or Manage Apps tab.
Click Pollo Tropical » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Pollo Tropical » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Pollo Tropical