Are you having issues? Select the issue you are having below and provide feedback to Pollo Tropical.
- The app freezes every time I try to complete the sign up form.
- I haven't received any emails to verify my email.
- The app tells me that the restaurant is closed or that the pickup time is unavailable, even though I haven't selected a pickup time yet.
- Items are often missing from the order.
- It took me 15 minutes to add 3 items to the cart.
- My husband selected a wrong location and the issue has not been solved.
- The app should offer the option for customers to easily and fast communicate with the store in which an order has been placed.
App not working
Complete guide to troubleshoot Pollo Tropical app on iOS and Android devices. Solve all Pollo Tropical app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Fiesta Restaurant Group, Inc, developers of Pollo Tropical.
Download the Pollo Tropical App to get more out of your Pollo Tropical experience, and sign up for MyPollo! rewards to start earning points and get a free TropiChop® bowl after your first purchase! Use the new Pollo Tropical app to browse our menu, place orders for in-store pick-up, curbside or delivery. Join our loyalty program to receive exclusive offers, save your favorites for easy re-ordering, and earn and redeem rewards. • Search for locations near you by current location or zip code. • Order as a guest or sign-up to join MyPollo! to earn rewards. • Place orders for in-store pick-up, curbside or delivery. • Save your favorite orders for quick re-ordering right from the home screen.