MicroPayments GS Reviews

MicroPaymentsGS works about 25-30% of the time. The application itself is slow, and most of the time loses connection to the machines so the “texting you when the machine is done” functionality does not exist. Next, in using the interface, even if you are literally right next to the machine you cannot connect to any of them in the laundry room. If you do get connection, and for some reason switch applications, it signs you out where you have to spend 10+ minutes signing in. I assumed this might’ve been a 1 time issue, however, it has happened anytime I have had to do laundry. This functionality needs to be fixed. This application is honestly a joke and makes me dread doing laundry as my entire day will be taken up trying to use this application. I’ve resorted to looking at other laundry options because of this as the machines are as good as scrap metal since I can’t connect to them in the first place.

The user experience using MicroPaymentsGS is frustrating at best. MicroPaymentsGS is super slow, and has to refresh the connections whenever you move between any pages. Why should you have to refresh the Bluetooth connection to the machines that I’m standing right next to when I reload money on my card? No one has taken the machines in that time because I’m standing right next to them. I don’t check my balance before going down to the machines, because why would I? I should just be able to take a few seconds to refresh the money on my account. But with all of the slow refreshes of Bluetooth connections, the whole process takes a couple minutes. It also has logged me out multiple times and then insisted I need to change the password, and when I’ve tried it never works. I ultimately have to wait a day until MicroPaymentsGS starts working again and then I can login with my same password. And there’s no reason why I should have to look up my account based on apartment building location, when you have to put in your email address after that anyway. You should just be able to look up my account by email address and not need to go through the location. I always keep quarters on hand in case MicroPaymentsGS doesn’t work because it doesn’t work consistently. For the developers: I’m using an iPhone 11S on wifi.

Used MicroPaymentsGS for about 4 years now, and within the past 3 months it’s become a major pain. There’s always been lag issues because it takes several second just to change screens, but now at least once a week (I do multiple loads per week) I’ll randomly get a message informing me MicroPaymentsGS is “not available.” This will happen 45 minutes after I’ve used the washer and am trying to use the dryer or it might happen when I’m trying to load my first load of clothes: there’s no telling when the issue all arise. And good luck trying to contact customer service, they never respond. May have to ditch MicroPaymentsGS altogether and just stick to coins, frustratingly enough

Update: six months later and the issues have only worsened. Error messages are much more frequent and still no customer service in site. I’ll be contacting my apartment management on Monday and will be pushing them to abandon this service

Worst laundry app. I’ve been dealing with it for over 2 years now. Has errors half of the time, I’ve been over charged for loads, I could go on. One time the machine was off balance & when I fixed it, so it could finishing spinning, the machine just timed out. So, I had to pay for an entire new cycle when there was only 4 minutes left… machines should really have a spot for physical money for when MicroPaymentsGS is down. Otherwise your wet clothes will just have to sit there until it’s up again.
I mostly hate that you can’t change the temperature of your wash water (or any of the other setting for that matter; like if you decide you need an extra rinse, etc.) once you press start. Seems really silly, given that the water temperature doesn’t effect the cost of the wash cycle you chose. I get the deep rinse part, but then at least let me pay the extra .25¢ and add additional settings. The dryer can be “topped off” for 15 minutes for .25¢.

This is one of the worst apps I've ever used. It feels like it was made by someone taking a basic coding class. Half of the time, MicroPaymentsGS loads forever and then says it’s experiencing issues and to try again later or it just logs you out and won’t log back in. On multiple occasions, I’ve loaded the machine and added soap only to have MicroPaymentsGS glitch and be stuck with no way to start the load until I go out somewhere and find quarters.

The other half of the time, when it’s “working,” it takes 102 days to just load the available machines. Then it takes a thousand years trying to load each page and there are multiple pages to navigate through just to start one load of laundry.

It notifies you that your load is done at the incorrect time, which is unhelpful. It will also put a machine’s status as “busy” if the machine door is open, which makes no sense because who is washing laundry with the door open? The machine should say busy when the door is closed or when the machine is actually running.

MicroPaymentsGS needs to be completely rebuilt or something because it doesn’t work enough for it to be a reliable option to do laundry. If MicroPaymentsGS connects to the laundry machines in your apartment building, just keep a supply of quarters on hand instead or use a laundromat. I’d rather wash my clothes by hand in a bucket than rely on MicroPaymentsGS to do my laundry.

I could get hover the fact that MicroPaymentsGS is slow and glitchy, if it consistently worked, but MicroPaymentsGS has logged me out of my account more times than I can count. If it would let me log back in, it would be one thing and I could consider it an annoying bug that times you out after an extended period of inactivity.
Instead, you can be in MicroPaymentsGS one day, and completely locked out the next. This is now the third time that MicroPaymentsGS has logged me out and told me my password was incorrect. So then I have to go through the process of verifying my identity (and I do get through that stage), to then be told that there are network issues (I’m sitting in my apartment, on stable wifi) that prevent me from changing my password??? Then, because I try the process more than once, I’m locked out of my account.
Customer support will literally never get back with you, it doesn’t matter how many times you contact them. They don’t care and it’s abundantly clear.

I’m not normally one to review apps, good or bad, but this is honestly one of the worst apps I’ve ever used for anything. Every page is slow to load, I’m talking 1-2 full minutes of loading screens between every step. Half the time it doesn’t connect to open machines and you have to open and close MicroPaymentsGS several times for it to properly register. You can only load money in increments of $10 or $20, even if you only need to do one load of laundry. I’ve been logged out of my account multiple times and unable to get back in. Im currently locked out my account , unable to access the money in my account, unable to do my laundry (which is literally the only job of MicroPaymentsGS), and I continuously get an error message when trying to update my password. To top it off, it’s impossible to quickly reach customer service to get this resolved. So I guess I will be washing my underwear in my sink until I can get or a laundromat. Seriously, please avoid MicroPaymentsGS if you can! It’s not worth the frustration.

If you’re like me and MicroPaymentsGS connects to your apartment’s laundry machines, it’d be understandable if you thought MicroPaymentsGS would be a welcome convenience to avoid having to run to a laundromat or find a place to give you some quarters. That would be true, however, MicroPaymentsGS so rarely works that it becomes an infuriating hassle. So if you just moved in and see the apps logo pasted around your laundry room, I’d highly recommend finding a reliable source of quarters or a nice laundromat, because that will be the only way you’re getting any laundry done.

MicroPaymentsGS only takes payment in $10 or $20 charges, and at the moment has a few bucks hostage as it shows my balance but “fails to retrieve my account” and requests I try again. The customer service is also nonexistent, as I’ve reached out weeks ago when I first encountered this problem and never received a response. This issue occurs both on my phone and my girlfriend’s.

I’m not normally one to review apps, which is something I seem to share with many of these other reviewers, but this is the only app I’ve ever used which genuinely ruined my day. I have petitioned my management company to either change the machines or MicroPaymentsGS , but I’m not holding my breath.

I hate MicroPaymentsGS so much. It logs me out constantly and I made my first account and it logged me out and I could never get back in even though I had $40 loaded onto there that I’m never getting back. Yes, it was also the right password. So I made a second account and today it has logged me out again and keeps saying “incorrect password “ or “can’t locate what state you're in.” It won’t let me login and I have money on there as well. I am so frustrated with MicroPaymentsGS. I have called customer service numerous times to only get a voicemail each time and I never get a call back. I have only sent one email but that was never responded to either. I wish I didn’t need to use MicroPaymentsGS but I can only get so much change from the grocery store due to the coin shortage. My neighbors have also experienced the said above problems as well.
I’m disappointed because I was so excited for an app that I can pay laundry with due to its convenience. I wouldn’t be so upset if I could at least get a hold of customer service and have someone help me get my original account back or the money I lost.
Please!! If the person who is in charge or whatever sees this, please update and fix MicroPaymentsGS.

Honestly the worst app I’ve ever used in my life! I’m seriously thinking of starting a petition so my apartment complex will get rid of our washing machines that use MicroPaymentsGS.. it takes 10 minutes to locate the machine and it also logs me out so every time I don’t log in in a couple days.. it’s the worst

Edit: if I could give MicroPaymentsGS zero stars I would! The machines don’t work when it rains because u won’t be able to access MicroPaymentsGS . It will tell u that ur password is incorrect even if it’s not . I usually have to delete and redownload MicroPaymentsGS every single time I want to use the machine. It’s take an average of like 10-15 minutes to get the machine to work EVERY SINGLE TIME. It’s become infuriating I honestly just want to rip these machines out myself and drag them to the dumpster. Everyone in my complex hates them MicroPaymentsGS is garbage. Seriously if u read these reviews DO NOT use this garbage it will just ruin ur day. Also customer service is a joke. I had MicroPaymentsGS charge me $7 for one load once even tho it’s 1.75 I called for a refund never received it. Today I called again someone named Yolanda hung up on me and would not answer when I kept calling back. If any business deserves to go out of business it’s this one! HANDS DOWN THE WORST POSSIBLE EXPERIENCE EVER!

I have used micro payments for 6 years, and 2 locations in Colorado. MicroPaymentsGS is a constant stream of annoyance at doing my laundry. I cannot count on it, and 8 out of 10 times I go to use it, I must troubleshoot it in order to do laundry. Infrequently, I must abandon all together. Here are the issues: it logs you out when you open it & because of that, even after logging in, it then fails to recognizes your location. 2) It recognizes your location, but still disallows you from connecting to the machine. 3) It does not process the payment after connecting to the machine.
Not important, but the built-in timer is never accurate to the machine. This, obviously, does not impede doing laundry and is therefore lower on my list of disappoints with this application.
Please please invest infrastructure to MicroPaymentsGS. It is convienant to not have physical quarters, but the uncertainty with MicroPaymentsGS mechanics makes it difficult to do laundry as an adult with a busy schedule where I am often times doing laundry outside of business call hours. Thank you.

When I moved, I was excited that my apartment complex had a feature to pay for laundry service via your phone. Now, I would rather carry quarters back and forth. MicroPaymentsGS rarely works. At least once month, I have to re login (even though I have requested to stay signed in). It takes several attempts to login due to timeouts, “MicroPaymentsGS service is not available”, etc. I’ve tried to change my password and after going through the entire process of proving my identity and selecting a new password, MicroPaymentsGS cannot update. It tells you to contact customer support. I’ve sent about a half of a dozen messages and yet to hear back. When I am able to login, in the laundry room, it takes about 8 minutes average for MicroPaymentsGS to locate the laundry machines available. I wish MicroPaymentsGS would function better. My weekly laundry chore turns into a full half day with the inconsistencies and unresponsiveness of MicroPaymentsGS.

I can see how MicroPaymentsGS could be useful or even better than regular coin laundry but most of it’s “benefits” are useless or unreliable at best. MicroPaymentsGS only takes $10 or $20 to add to your wallet which is hilarious. Starting the machine is usually fine for me, which is the bare minimum. But adding extra time (or “topping it off”) is always a hassle and if you’re using these dryers you’re going to want extra time unless you like damp clothes. I would just pop in another quarter at my old place, here I have to fight MicroPaymentsGS and machine to take my money. Another “useful” feature that doesn’t quite work is that MicroPaymentsGS tells you how long your laundry has left until it’s cycle is finished. That way you can walk away and check how much time is left until you can come back, right? No, as soon as you step away and the laundry machine isn’t in range, MicroPaymentsGS no longer shows you how much time is left or the machines. You might as well use your own timer if you plan to step away. All of this is to say that MicroPaymentsGS is just as good, if not slightly worse than regular coin laundry. No real added benefits, just slightly worse experiences.

I don’t understand what the issue is with the dryers. When you use MicroPaymentsGS to add funds, there is no problem adding funds to your card. There is no problem starting the washing machine and there is no problem starting the dryer—but it only gives you 45 minutes for $1.50. Every additional five minutes is a quarter. I wouldn’t even mind paying the money, but for some reason it is very,
very inconsistent when you try to add time. Most of the time when you hit “add time” it just says it can’t communicate with the machine and you have to try it over and over and over again. Therefore it takes me 20 minutes of just standing there, trying to add time. Again, there’s no issue starting the machines initially but it is very difficult to add time— it is very hit or miss and you have to make multiple attempts. I really wish they were correct this and I would give if more stars. Thank you!

ONLY ONE STAR.... had to put “3” stars so the post would even go through. Interesting...

MicroPaymentsGS worked great the first 1.5 years and the last few months there have been many issues with MicroPaymentsGS / service (and we’ve tried on multiple devices). The company apologizes but it’s seems to continuously happen. There is also a national coin shortage which makes it difficult to even get quarters to do our laundry. Very displeased with this company and app the last few months. I suggest there be free laundry or some compensation for how often MicroPaymentsGS doesn’t work. My significant other is in the fitness industry and I am in the medical field therefore we have a lot to laundry to do-it’s frustrating not being able to do your laundry from a company error.

It’s also interesting that the review won’t even “complete” when you only put one star, every single name, symbol, made-up words happen to be taken. Now let’s try if I put three stars is my “name” will work...

While it is handy not to have coins all the time, MicroPaymentsGS and it’s set up are glitchy. First of all the instructions don’t match the machines. It says hit the start button but our machines have no “start” button. You have to just keep pressing buttons until it says “card” and then “hold.”
When you put your clothes in either the washer or dryer and for whatever reason, ie: not enough funds or MicroPaymentsGS disconnects and when it comes back it tells you the machine is “unavailable,” even when it’s your own clothes. The only way around this is to take everything out and try again until the machine is available “again.” Also when adding funds to your account, you don’t get a “completed” message. It just looks like nothing happens so when you hit to complete the transaction, it takes your money twice! Just be aware.

Well, since you keep asking right in the middle of trying to start a machine, here ya go. It’s inexplicably slow and unintuitive. It doesn’t save login information so you have to type in your email and pw every time. But it does save your last room location, so even though the typical user is in a multiunit building with numerous laundry rooms, MicroPaymentsGS assumes you will be in the same room every time. So, you log in: delay. It automatically searches for the machines in the last room, and does not find them: delay. You find the function to change rooms, and select the room you’re in: another delay. Bottom line: it works, in the most basic sense, but user experience is bad and doesn’t seem to improve over time.

I was a little worried about using the washer and dryers at work. After another tenant helped me out and showed me how to use the washer and dryer it’s not to bad. MicroPaymentsGS guides you through the entire process, it shows you the amount of money you have on your wallet, it’s tells you which washer and dryers that are open and ready to use. Once you put your laundry into the washer it notifies you on your phone, watch or whatever device you use that your Landry is done and ready to switch to the dryer. The dryers do the same and if you have an issue you can email, talk or send in a repair request. I recommend MicroPayments.

Update: if I could change a few features it would be that the washer and dryers not beep till you press start. It’s a little annoying when you are putting your items in the washer or dryer and it beeps and beeps and beeps. Also MicroPaymentsGS seems to lag when you are using it.

UPDATE: Sometimes when you complain, someone actually listens. Since writing the review below, MicroPaymentsGS has improved greatly. All of the issues listed in the following paragraph have been corrected. MicroPaymentsGS is reliable and hasn’t crashed since. It is still a little slow but not frustratingly so. We never did hear back from customer support, but the issues have been resolved.

OLD REVIEW: MicroPaymentsGS, when it works, is slow and unreliable. However, it frequently crashes stating “Unable to retrieve account” (although it will still let you add money to the account it can’t retrieve) to just plain failing. My wife and I have repeatedly (at least 5 times, but probably more) sent a request to MicroPaymentsGS ’s customer support, but have heard nothing back, ever. If you area vending company of any kind, please do not use the company or app.

MicroPaymentsGS is great when it works. But it’s very hit or miss. Doesn’t pick up available machines sometimes when I’m standing in the laundry room. The functionality of MicroPaymentsGS is slow and poor quality. Even when you add money MicroPaymentsGS will freeze then say nothing was deposited. So I’ll deposit money again and get charged twice.

Today when trying to use MicroPaymentsGS it wouldn’t let me sign in and said password was incorrect. Then when I went to reset my password, it wouldn’t let me get past the first step because you have to list the state you live in and it didn’t even offer
California as an option. Found out by troubleshooting it myself, it was because MicroPaymentsGS wasn’t updated. But where most apps will tell you that you need to update your software. This one just says your password is incorrect. Only reason I didn’t give it one star was because I like it when it actually works. But MicroPaymentsGS is just not consistent. And as someone who has to do laundry often for my job, MicroPaymentsGS can be really stressful when it doesn’t work and you’re on a time crunch. There’s no trouble shooting or FAQ, contact info for the company, updates or directions or what to do when it’s not working. So if you’re like me and realize that MicroPaymentsGS isn’t working after you’ve already put your laundry in with the detergent... you’ll probably have some frustrating moments wanting to throw your phone against the wall because the functionality of MicroPaymentsGS is not great at all.