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by PoorUX-2021

The user experience using this app is frustrating at best. The app is super slow, and has to refresh the connections whenever you move between any pages. Why should you have to refresh the Bluetooth connection to the machines that I’m standing right next to when I reload money on my card? No one has taken the machines in that time because I’m standing right next to them. I don’t check my balance before going down to the machines, because why would I? I should just be able to take a few seconds to refresh the money on my account. But with all of the slow refreshes of Bluetooth connections, the whole process takes a couple minutes. It also has logged me out multiple times and then insisted I need to change the password, and when I’ve tried it never works. I ultimately have to wait a day until the app starts working again and then I can login with my same password. And there’s no reason why I should have to look up my account based on apartment building location, when you have to put in your email address after that anyway. You should just be able to look up my account by email address and not need to go through the location. I always keep quarters on hand in case the app doesn’t work because it doesn’t work consistently. For the developers: I’m using an iPhone 11S on wifi.

by Nstalia012390

Honestly the worst app I’ve ever used in my life! I’m seriously thinking of starting a petition so my apartment complex will get rid of our washing machines that use this app.. it takes 10 minutes to locate the machine and it also logs me out so every time I don’t log in in a couple days.. it’s the worst

Edit: if I could give this app zero stars I would! The machines don’t work when it rains because u won’t be able to access the app. It will tell u that ur password is incorrect even if it’s not . I usually have to delete and redownload the app every single time I want to use the machine. It’s take an average of like 10-15 minutes to get the machine to work EVERY SINGLE TIME. It’s become infuriating I honestly just want to rip these machines out myself and drag them to the dumpster. Everyone in my complex hates them the app is garbage. Seriously if u read these reviews DO NOT use this garbage it will just ruin ur day. Also customer service is a joke. I had the app charge me $7 for one load once even tho it’s 1.75 I called for a refund never received it. Today I called again someone named Yolanda hung up on me and would not answer when I kept calling back. If any business deserves to go out of business it’s this one! HANDS DOWN THE WORST POSSIBLE EXPERIENCE EVER!

by U/[redacted]

If you’re like me and this app connects to your apartment’s laundry machines, it’d be understandable if you thought this app would be a welcome convenience to avoid having to run to a laundromat or find a place to give you some quarters. That would be true, however, this app so rarely works that it becomes an infuriating hassle. So if you just moved in and see the apps logo pasted around your laundry room, I’d highly recommend finding a reliable source of quarters or a nice laundromat, because that will be the only way you’re getting any laundry done.

This app only takes payment in $10 or $20 charges, and at the moment has a few bucks hostage as it shows my balance but “fails to retrieve my account” and requests I try again. The customer service is also nonexistent, as I’ve reached out weeks ago when I first encountered this problem and never received a response. This issue occurs both on my phone and my girlfriend’s.

I’m not normally one to review apps, which is something I seem to share with many of these other reviewers, but this is the only app I’ve ever used which genuinely ruined my day. I have petitioned my management company to either change the machines or the app, but I’m not holding my breath.