myAir Status
Are you having issues? Select the issue you are having below and provide feedback to myAir.
problems reported in the last 24 hours
Summary of myAir Problems 😠👌🔥
- Poor cell service in bedroom
- No data of prior nights
- Doesn't synch
- Doesn't alert of anything
- Reporting functions are shallow
- Trying to reach support is practically impossible
- Airsense 10 machine For Her is very noisy and loud
111 Reported Issues: 😵🆘🛟🚨📢
3 days ago the app stated my data was not going through. I unplugged the CPAP to reset it and this did nothing. I cannot find any info to correct this situation and request your help. The bars are full and the airplane mode is off.
Problem no data sent or lack of syncing. Found the SD Card was too full, so deleted a lot of old data and everything is back to normal.
The machine is registering 7.5 hours sleep last night but the App says .1 minute. I am connected. Where is my info?
Having problem with message saying there was mo data to report. Went through diagnostics and never able to get or maintain Bluetooth connections. Follow troubleshooting exactly a few times. Even did hard reconnect but no luck. No data being noted for several days. Tonight I deleted and reloaded the myair app. Let’s see if this works. 5/6
Same problems as many above have stated. The MyAir app stopped working as of April 13, 2022. The app doesn't report any usage even though I do use my machine every night. ResMed machine seems to be working fine otherwise. It's just nice to see my results on the app, which has worked fine until now. I have restarted, I have updated my device, and tried resetting just as they suggest in their help section. Nothing in the troubleshooting section has worked. I have sent a request for help several times and still have had no reply. Maybe this app is outdated?
myAir not receiving data from my machine for past two weeks. It is not in Airplane mode. I have tried rebooting the machine and my internet is good. i haven't had this issue prior to April. 10, 2022.
Same as many above my MyAir app stopped working in early April, it has not reported data in over 2 weeks. I have restarted, I have updated my device, and tried resetting. Nothing in the troubleshooting section has worked. I also sent a request for help several days ago and have had no reply.
I am using my CPAP every night. However a few weeks ago my MyAir app isn’t recording the data and said I have missing data. I checked and cannot solve the issue. Can you help me? Thanks - Virginia
Like others I haven't gotten any sleep results in a couple of weeks. I wrote to them and they sent back a message that they are discontinuing this. Is this true? Why are you stopping this and what alternatives do we have?
Resend machine says I slept 10 hrs but myAir app says 3?
I haven't used my air sense 10 since late February due to an accident. I started using mid April and said hasn't been used and gave me no readings. I did the unplug startup, still cant get my air to work. Help please. Thanks
Haven't had a connection sync in 5 days. Wifi is good and not in airplane mode.
I’m not getting any sleep results since 4-14-22. Signal is good and did a reboot on both devices. Please advise
MY air app. on my phone says no data and also say not connecting to server. I have wireless Internet and it is fast. I have checked all plugs and don't know what to do.
My data is missing for the last four days. I have a good Wi-Fi connection and the matching is working just not getting my data. Please help
I am not getting my sleep results on my sleeping on a my iPhone or my iPad. I be tried everything.
I’m not receiving my nightly reports on my devise for the last 3 nights. I’ve tried everything. Rebooting and more.
On April 1 my ResMed cpap machine stopped transmitting my nightly therapy results to the app on my iPad. The screen on the cpap machine shows a green circle and line over the four bars of signal strength. I've never had this happen before, in the many years I've been using the device. I have unplugged the machine, waited ten minutes and replugged it in, to no avail. With 3G cell phone service ending in my area could it be related to this problem?
I'm new to CPAP. I have latest Resmed machine and Dreamwear full face. The Resmed machine says I have a good seal, but the myAir report says 0/20 for seal. Which is correct? Is this likely a software problem? Have there been reports of such issues?
App is not working on iphone. It has been down for weeks. Please advise.
been using cpap for 11 years with good results, until recently. I had been getting score of 98 to 100 but lately leak score has gone way up and ahi is inconsistent. I have not changed settings did change hose, humidifer tank and new cushion with no better score. When I use mask fit when I breath out get green face when breath in get red face. I know my full face mask is not leaking. I want my old score back this all started around middle of January could there have been a software update that caused problem. My setting 11.8high 8.0 low
My app has been acting up for the last 2 weeks. Most days, my score indicates 33 (out of 100) due to low usage hours. Sometimes it's fixed corrected the next day, sometimes it takes 2 days. Then I started getting the same message as people have stated on 3/3/22 about encountering a problem. I've updated software, turned phone off/on, checked signal... all to no avail. Today its back to a score of 33. Is it an app programming issue or a cpap hardware issue. My machine is an ResMed Airsense 10. Sooo frustrating over the last two weeks.
Yesterday and today, keep getting "The myAir app experienced an error Please try again Still not working!!!!
Getting “the myAir app experienced an error. Please try again.” Error. Please advise on a fix. Thank you. Adria Thackeray March 3, 2022
Won’t connect to internet and give my data from last night. Mar 03 2022 Error message asking for machine details but then won’t connect and freezes. Have tried rebooting all devices and logging on and off numerous times. My account name is on the screen but won’t log in or show my data.
very same as above please help
MyAir is having issues connecting to the server. Thought it was just me, more calm now that I know the issue is on their end and not mine.
Same problem - "The myAir app experienced an error. Please try again. It's been 2 days now. Can't get anyone from support.
Unable to access My air reports due to “myAir app experienced an error. Please try again.”
Server not available check your internet connection. My internet is fine so what's up with your server going down again.
Have a Problem with myAir™ by ResMed? Report Issue
Common myAir Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot myAir app on iOS and Android devices. Solve all myAir app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ResMed, developers of myAir.
The Personal Therapy Assistant* feature provides interactive voice-guided instructions to help you set up your equipment and fit your mask. this app's Test Drive* feature helps you get comfortable with therapy using your machine at different levels of air pressure. myAir also offers a Library of helpful videos and guides that show you how to set up your specific AirSense or AirCurve machine and ResMed mask, as well as how to get comfortable on therapy. It guides you through therapy and connects you to the support you need, when you need it. this app offers tailored coaching, tips and videos to increase your comfort and success. You can also download a therapy summary report to keep for your records or share with your healthcare provider. *Feature available only with an AirSense 11 machine. Take charge of your sleep therapy success with this app™, an exclusive app available to ResMed AirSense™ and AirCurve™ users. Getting used to therapy can take a little time, but with the right support you can enjoy a great night's sleep. this app acts like your personal sleep coach. For example, if you have problems with your mask seal, this app will provide tips about how to fix it. myAir also offers a full Library of helpful videos and guides to answer common questions. With regular check-ins*, this app proactively prompts you to see how your therapy is going and provides coaching if you have problems. With your prior consent, this app also shares your therapy insights with your healthcare team* so they can be more connected to your care. With this app, you can easily access your daily sleep therapy data to monitor your therapy progress. Detailed metrics help you track your therapy progress over time. Note: this app is available only for ResMed AirSense and AirCurve machines with built-in wireless connectivity. Simply log in to see your nightly this app score, which shows how well you slept on therapy at a glance. Not available with AirSense 10 or AirCurve 10. Whether you set up your equipment at home or in person, this app helps you get started with confidence and ease. Along the way, you'll get email and push notifications that encourage and support you. For the AirMini™ machine, please download the AirMini by ResMed app.
