myAir Status

I have had no data appear on my resmed app. Don't know what to do! Help!

Since app software update My data not loading till 12 plus hours

It takes hours for last nights data to update from the AirSense 11 to the app. Last night it shows 4.1 hours of sleep. I know Thant is wrong ! I went to bed at 8:30pm. I got up to pee at 1 am. I got up at 6 am. Why does it not show the full nights sleep?? Frustrating!!

Two issues. 1. Pressure is set at 6-20 but it is only 4 on connection. Is I do a Mask Fit test, when completed it does count for down to 6. 2. I take my mask off once during the night for restroom, but MyAir always docks me two points or mor saying it was off 3-4 times consistently.

All I get when log in is "server not responding"

Wednesday, November 23, 2022 nights report is not complete. There was this message when checking the results, “The Myapp has an error…” Please check and fix so the next night reporting will be show correctly. Thanks

The App wants me to update the app to the AirMini by ResMed. This app specifically says it does not support her machine. (ResMed 10). I cannot get past the update screen to see any data.

Wants me to update my app to the AirMini by ResMed

App only gave me credit for 3 hours and machine said over 4 which changes the average how to get score corrected. It is very hard for me to get 4 hours in and I work hard to do that it is disheartening to see a big red splotch. Sounds crazy but it makes a difference laugh if you like. This has happened to me several times please correct Karen

Myair is only downloading partial data. I used the cpap 8 hours the night of 10/3 with 2 mask on/offs and it says I only used it 5 hours with 1 mask on/off. I used it 8.1 hours last night, 10/4 and and it says I only used it for 5 hours. In the past if it only uploaded partial data, it would be corrected the next day when it uploaded that days data. It uploaded partial data for today and data from 10/3 is still not accurate, with missing hours. I have only been using the cpap a couple of weeks and my insurance company requires proof of compliance from this app so accurate data is very important, especially in the first 90 days of use! How do I get this fixed?

myair app says the server isn't responding. Has been this way for a week.

Server not responding when I try logging in

The date does not advance. I have no clue is data is being gathered if the date won't advance.

My phone refuses to connect via the myAir app to the Resmed 11 via bluetooth. I do successfully pair the phone to the CPAP, but the app never produces the screen to allow the 4 digit code to be entered. Rather, it just keeps me looping in the routine to find the unit and never does. Is there any fix for this issue? This is a brand new machine for me, just turned on yesterday. All other functionality is working.

unit not recording since april

I use my cpap every night. Data is displayed on my AirSense 10 Respond. The MyAir app will not update with new sleep data. The last data I received was May 11 2022. I have been trying without success troubleshooting this with all of the suggestions on my air support page.

Unable to create my account in app

1. I inadvertently cancelled my subscription to MyAir. How do I reapply? 2. I am now in Italy. I received a message that you are not receiving results of my daily usage. I am using my CPAP here every evening. I do not know how to set up CPAP so that it will send message of usage.

The MyAir app will not update with new sleep data for the past four days. What can I do? My provider requires evidence that I am using the machine.

My air app is not recording my sleep . Last night it said I used it 4 hours when in fact I had it on 8 hours. I have lost connections almost 3 to 4 times a week and have only one bar for Wi-Fi on the internet. This all stared sometime in April or May . I have rebooted many times works for a day or so and stops again . Very frustrating to me as I am trying so hard to get used to this new therapy . I have had since Dec 2021 and it’s not going so well . My insurance company monitors my data to make sure I use my cpap at least 70% as well for compensation . Please fix this issue . Very frustrating.

My Resmed Acurve10 no longer providing me with reports. I cannot monitor the number of myhusbands events. Are you no longer supporting this machine.

Since 05/29/2022 I have not been able to reach the URL, MYAIR.RESMED.COM from my computer running WIN10 to view my nightly sleep data. There is no error message provided. The screen just sits there. I have internet access. Other URLs connect with no issues. The same problem occurs when I try to access the URL through an IPAD using SAFARI. I am assuming there is a server issue on the RESMED side. Please confirm.

Myair app is not uploading my data. My machine is good. Signal is not great but the machine is in the same place it's been for the last five years. Signal strength is the same.

I received an Email from ResMed in response to my complaint about losing the connection to myAir as many others have reported. To say that their response is underwhelming is being polite. As I replied to them, this really is information that should readily be made available to all users in the USA. ResMed has all our Email addresses for myAir; why isn’t there also something on the login page about this? And how can ResMed just effectively shrug its shoulders and pass the blame onto the cellular networks when it could have originally chosen to go with GSM, the more established and popular protocol? Virtually every user in the country will be affected and myAir is still one of your strongest competitive selling points. To say that the much newer Air11 might also be affected is mind boggling. Here is their Email: We're sorry to hear that you're having difficulty accessing your myAir data. We checked the device assigned to your myAir account, and it appears that your device may be affected by some recent changes in 3G and CDMA networks made by telecommunication companies in the US. Background: Telecommunication companies have begun to shut down their legacy cellular networks as of Feb 2022. This shutdown may affect any telecommunication device that utilizes the CDMA or 3G network, including some ResMed Air10 or Air11 devices. Impact on your therapy and data: You may notice that your myAir score and data will no longer be available if your device has lost connectivity due to the CDMA or 3G network shut down. The cellular network shut down does NOT affect the therapy delivered through your device. The device will still function as intended to treat your sleep apnea. FAQs: How do I know if the device uses CDMA wireless technology? You can locate the CDMA identifier on the serial number label located on the bottom of your?Air10 device. C:\Users\jeffh\AppData\Local\Microsoft\Windows\INetCache\Content.MSO\DEFB0C18.tmp How can I tell on the device if there is no wireless connectivity? In the upper right corner of the device screen, you will see an icon with a circle and diagonal line indicating no network is available. This could be due to the CDMA or 3G network shutdowns, or the device could be out of a coverage area. Will this affect my therapy? No, your device will function as intended, and therapy delivered through the device will not be affected by a lack of wireless connectivity. Will I still have access to my therapy information? Yes. Please see device-specific answers below: Air10 devices may still access daily sleep information on the device by clicking on Sleep Report from the Home menu. Air11 devices may still access daily sleep information on the device by clicking on My Sleep View from the Home menu. How will my physician and/or home medical equipment provider be able to access therapy data? Usage and therapy data on ResMed Air10 or Air11 devices are still available through SD card technology or on the device. Data can be uploaded by your provider in both AirView and/or ResScan via SD card. Thank you, and apologies for any inconvenience arising from this situation. Your myAir Support Team

My airsense 11 won’t turn on. This is my second machine with the same problem. I unplugged it and moved it and now it won’t power up again. This is my second machine with the same problem. All connections have been triple checked.

Used my air all of the time in the past.. tried setting up multiple new passwords, will not accept anything. Tried starting new account, already says set up. Cannot access and would really like to have this to monitor my sleep apnea progress. Any help you can give me would be greatly appreciated. I have not found any troubleshooting tip that corrects my issue. Thank you bill garland

Same as the user below me. Data stopped synching on the 10th of May. I've reset (unplugged for 2 minutes and then plugged back in) I've cleared space on the SD card. Tried a new SD card. Going to call my retailer tomorrow I suppose.

Machine stopped sending data on May 10 /22 Connections all checked ; not on Airplane mode and cannot find any other reason . Have tried calling, but cannot get through to you. ProResp Kanata Ontario is where I bought machine & they have had similar complaints from other customers during this time period. What next ???

No data in app, no data on myAir site. Not in airplane mode, re-set the machine, reconnected my equipment and still nothing. I can see the report on the machine but nothing is being transmitted.

My resumed will not record my data. No airplane mode, been unplugged several times to reset. What now? My doctor is trying to see my data