IMT app not working? crashes or has problems?

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Published by Des Moines Marathon on 2023-10-04

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Common IMT Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot IMT app on iOS and Android devices. Solve all IMT app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

IMT iPhone Issues and Solutions

IMT iOS app crashes, not working, errors
IMT iOS app network issues
IMT on iOS has black/white screen

IMT Android App Issues and Solutions

IMT has errors/crashing/not working
IMT server network connectivity issues
IMT has black screen

IMT iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever IMT app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix IMT app crashes or not working on Iphone (iOS):

Close and restart the IMT app on iPhone
Update IMT app to the Latest Version for iOS
Uninstall and reinstall IMT iPhone app
Update your iPhone to the latest iOS version

Fix IMT on iPhone unable to connect to server/internet connection issues::

To resolve IMT network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix IMT black/white screen (blank screen) on iPhone:

Follow the IMT iOS app troubleshooting guide Here →

IMT Android App Issues and Solutions

Fix IMT not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent IMT app issues:

Force Stop the IMT App
1. On android, goto "Settings" » click IMT app. » click "Force Stop".

Update IMT to the latest version on PlayStore

Clear IMT App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "IMT app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch IMT.

Fix IMT unable to contact server/ IMT internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click IMT » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got IMT » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch IMT on android.

Solve IMT black/white screens issue on Android:

Follow the IMT android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Des Moines Marathon, developers of IMT.

23.08% Contact Match

Developer: MYLAPS Experience Lab

E-Mail: [email protected]

Website: Visit IMT Website

About this app

The official mobile application of the 2022 this app Des Moines Marathon, Relay Marathon, Half Marathon and 5K taking place on October 16, 2022. Use IMT for all event information, race details, course maps and participant live tracking on race day!