PlainsCapital app not working? crashes or has problems?

PlainsCapital Status

Last Updated on 2025-10-13 by PlainsCapital Bank

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User reports:
No current problems

User reports 0

🔨🐞 Solved: verified fixes that worked!

Reported Issues:

Elda:

App removes keyboard too quickly when I try to indicate the amount to transfer between my 2 acnts.

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solution

Enrique Bulnes:

can not login to my account

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solution

📋 2 Reported Issues:

Yoli 2022-08-30

Been getting an error message saying unknown error occurred error code 0014. Rebooted my phone and it didn’t help.

Shanitha Williams 2022-08-23

Error message that says network busy. I have tried to force stop the app & it's still not working. I have this problem several times throughout the week

Showing 1-2 of 2 reported issues:

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Common PlainsCapital Problems & Solutions. Troubleshooting Guide

Table of Contents:

PlainsCapital iPhone Issues and Solutions

PlainsCapital iOS app crashes, not working, errors
PlainsCapital iOS app network issues
PlainsCapital on iOS has black/white screen

PlainsCapital Android App Issues and Solutions

PlainsCapital has errors/crashing/not working
PlainsCapital server network connectivity issues
PlainsCapital has black screen

⚠️ Troubleshoot | Fix Now in One Click

PlainsCapital iPhone Issues and Solutions

How to fix PlainsCapital app crashes or not working on Iphone (iOS):

Close and restart the PlainsCapital app on iPhone
Update PlainsCapital app to the Latest Version for iOS
Uninstall and reinstall PlainsCapital iPhone app
Update your iPhone to the latest iOS version

Fix PlainsCapital on iPhone unable to connect to server/internet connection issues::

To resolve PlainsCapital network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

PlainsCapital Android App Issues and Solutions

Fix PlainsCapital not working on Android, crashes, errors or is unresponsive:

Force Stop the PlainsCapital App
1. On android, goto Settings » PlainsCapital » click [Force Stop]

Update PlainsCapital to the latest version on PlayStore

Clear PlainsCapital App Cache and Data:
1. On android, goto Settings » Apps » PlainsCapital » Storage » click [Clear Data] option. This clears both data and cache.
2. restart PlainsCapital.

Fix PlainsCapital unable to contact server/ PlainsCapital internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click PlainsCapital » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto PlainsCapital » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch PlainsCapital