VidyoConnect app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Something else
55.6%

Connection
22.2%

Crashes
11.1%

Not working
11.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of VidyoConnect Problems 😠👌🔥

Cons

- Not compatible with iPad Air (4th generation)

- Error messages when trying to access video link

- No online help

- Prompts for userid/password even when intended to be guest

- Dysfunctional and frustrating

  5 Reported Issues: 😵🆘🛟🚨📢

Brian Pearce
2023-02-22

Crashes, missed doc appointment. Won't connect. No error message, no help or clues. Android app

Carol Miller
2022-07-11

I can hear them but they can't hear me and no my mic is not muted

Nicholas Gariaeff
2022-05-04

Trying to get ready for a medical video conference. Picture works. The microphone Test seems to work. The ringer seems to work. The sound test does not give sound

Ronald Kent
2022-04-18

I updated my app and now it crashes. So My wife uses vidyoconnect to visit her doctor. She tried on her phone and it stated she had a low battery but her battery was 80%.

Tara Schoepke
2022-03-25

Using windows laptop, I get the message "Unable to join the conference. An error occurred while joining the conference. Please try again or contact administrator." No indication of the problem. Error handling on this app is inadequate, at least give me an error code. Then I couldn't get it to work on my phone, because it wanted 435 MB free space. I deleted some apps to make room for it, and it turns out it needed only 43.5 MB of space! WHAT!!! After I deleted all of those apps! Please fix this. I almost missed out on my doctor's telehealth appointment.

Showing 1-5 of 5

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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Vidyo Inc., developers of VidyoConnect.


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Contact e-Mail: [email protected]


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E-Mail: [email protected]

Website: 🌍 Visit VidyoConnect Website

Privacy Policy: http://www.vidyo.com/privacy-policy/

Developer: Enghouse Vidyo


50% Contact Match

Developer: Enghouse Vidyo

E-Mail: [email protected]

Website: 🌍 Visit Vidyo Website

66.67% Contact Match

Developer: Enghouse Vidyo

E-Mail: [email protected]

Website: 🌍 Visit Vidyo.io Connector Website

50% Contact Match

Developer: Enghouse Vidyo

E-Mail: [email protected]

Website: 🌍 Visit Enghouse Connect Website



About this app

The Operator of each Vidyo system to which this application connects may collect meeting usage data and personal information, such as your screen name, email address and IP address, from the application when it connects to such system, which will be subject to any terms of services, privacy policy and/or similar provisions of such Operator.  You consent to receive communications, updates, and upgrades from Vidyo for this application or from the operator of any Vidyo system to which this application connects (an "Operator").  You acknowledge that this application may require access to your camera and/or contacts in order to function properly.  With a powerful and intuitive user experience from your iPhone or iPad, this app delivers the reliability, ease-of-use and rich features needed for productive face-to-face video meetings.  The this app app requires a paid this app subscription to VidyoCloud or an on-premises deployment of VidyoConferencing™ in order to enjoy the full capabilities of VidyoConnect .  By installing this application, you acknowledge that you have read and understood this description.  If you need assistance with removing this application, please contact support@vidyo. com.  You can withdraw your consent at any time by uninstalling this application.  IF YOU ARE UNSURE ABOUT YOUR COMPANY’S SUBSCRIPTION TO this app OR DEPLOYMENT OF VidyoConferencing, PLEASE CONTACT YOUR IT DEPARTMENT.  this app™ is an enterprise meeting solution for team collaboration.  Stay connected and engaged on-the-go.