Loom app not working? crashes or has problems?

Loom Status

Last Updated on 2025-02-05 by Loom, Inc

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Something else

80.0%

Crashes

20.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Loom Problems 🔥

- No specific cons mentioned in the review

📋 4 Reported Issues:

Jay 2023-05-19

Loom continues to just flat out crash while I am recording content... No prompt, no lag no anything just while I am recording the entire app shuts down and that's it It just started doing this this week.. I've never had this problem with loom before but its a crucial tool for my students so I'd like to know what the issues are so I can adjust or find another provider.

Leigh 2022-10-09

My desktop app disappears when I hit start recording. I have a vertical box on the left with the record, back, pause buttons. It looks like it is recording but I'm not getting anything and there is no way to get back to the app menu without control-alt-delete and closing it through task manager. It comes up fine when I first open it, but then looses it's brain when I try to record. 3 recordings this morning and so far none have been successful. Very frustrating. I have just started using it to see if we wanted to upgrade. This isn't a very good first impression. And apparently reading the previous comments their tech support is less than helpful.

Brian Wasko 2022-10-03

All day I’ve been trying to record a 6-7 minute video using the app. Every time I click stop at the end, the app goes gray and freezes and the recoding is lost. I tried deleting and reinstalling the app. I’ve tried different browsers. Nothing helps. It looks like it’s recording fine while I’m in the middle but when I finish, it freezes.

Sandra 2022-09-15

My coach communicates with me by loom. Every time I try to open his link or even sign into my own account it just acts like it's going to open and then flashes and disappears. This happens on my iphone and my Macbook.

Showing 1-4 of 4 reported issues:

Have a Problem with Loom: Screen Recorder? Report Issue

Common Loom Problems & Solutions. Troubleshooting Guide

Table of Contents:

Loom iPhone Issues and Solutions

Loom iOS app crashes, not working, errors
Loom iOS app network issues
Loom on iOS has black/white screen

Loom Android App Issues and Solutions

Loom has errors/crashing/not working
Loom server network connectivity issues
Loom has black screen

⚠️ Troubleshoot | Fix Now in One Click

Loom iPhone Issues and Solutions

How to fix Loom app crashes or not working on Iphone (iOS):

Close and restart the Loom app on iPhone
Update Loom app to the Latest Version for iOS
Uninstall and reinstall Loom iPhone app
Update your iPhone to the latest iOS version

Fix Loom on iPhone unable to connect to server/internet connection issues::

To resolve Loom network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Loom Android App Issues and Solutions

Fix Loom not working on Android, crashes, errors or is unresponsive:

Force Stop the Loom App
1. On android, goto Settings » Loom » click [Force Stop]

Update Loom to the latest version on PlayStore

Clear Loom App Cache and Data:
1. On android, goto Settings » Apps » Loom » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Loom.

Fix Loom unable to contact server/ Loom internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Loom » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Loom » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Loom