VidyoConnect Reviews

VidyoConnect Reviews

Published by on 2023-12-06

🏷️ About: VidyoConnect is an enterprise meeting solution that allows team collaboration. It is available for iOS devices and provides a powerful and intuitive user experience. The app is designed to deliver reliability, ease-of-use, and rich features for productive face-to-face video meetings.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
52.8%

🙄💅🫥 Neutral
36.9%

😎👌🔥 Positive experience
10.3%

~ from Justuseapp.com NLP analysis of 7,830 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

Pros

- Can handle multiple users in a call

- Easy to access video link

- User friendly



Read 16 Customer Service Reviews 👿🤬😡😠💢😤

4.9 out of 5

Missed doctor video appointment

2022-05-28

I could not get VidyoConnect to work at all on my iPad Air (4th generation). I tried repeatedly to access the video link for my doctor’s appointment but I kept getting an error message. So frustrating and needlessly stressful. I was lucky that my doctor was able to later fit me in for a phone visit instead of having to reschedule for another day.

Cannot use it on iPad Pro

2022-06-29

I could not get it to work on iPad Pro (under iPadOS 12). Just see a small square with photo of myself, cryptic control icons below, no online help, and may prompt for userid/password even when intended to be guest.

I'm deleting this frustrating dysfunctional app. It deserves ZERO stars. Wish organizations & businesses would all use Zoom or Google Meeting which work.

3x failed to login to 3 different doctors

2022-07-30

My mom is 87 years old. We’ve been denied access three times from three different virtual sessions. The problem is always logging in prior to scheduled session.

The instructions say you can connect up to 15 mins before scheduled appointment but using both an iPhone and an iPad we got error messages.

The only time it works is if doctors side gets there first and opens the room.

If the software requires doctors to open the room then the hospital system and the provider of this technology need to change its user instructions

Missed Appointment

2022-08-31

This stupid app would not allow me to join a video appointment with my gastroenterologist this morning. It completely locked my out! The link to join the video feed was a dead link! I called tech support for Sutter Gould Medical Center and they were so clueless they ended the call abruptly. I am in pain and had to reschedule my appointment.

Microphone can’t be enabled on iOS so pretty much useless to anyone but mimes

2022-10-02

I’ve talked to Apple and IT support for the business that is using your app for video appointments and they can’t help me get audio to work through your app. Your app support site is useless. Thanks a million for the ongoing frustration.

Peppermintmocha

2022-11-02

I'm trying for hours to connect for paid appointment with my doctor and I am not able to connect period. I have tried for 1 hour and it's not working.... it continues to say I have pop up blockers and I don't ... this is the 1st video site not working on my IPHONE X.

Doesn’t work.

2022-12-04

I followed all the instructions and trouble shooting. Every time I open the appointment from MyChart it opens a browser with 404 error. Tried the steps to log on from VidyoConnect and it tells me I don’t exist. Same log in on the webpage and it freezes. There’s no winning.

Rapid Battery Drain

2023-01-04

I had to download VidyoConnect for an interview. My iPhone X was charged to 99% when the call started and 2.5 hours later the entire battery was drained. When I check battery usage in settings it says the this app app used 93% of the last charge.

Will not work

2023-02-05

Tried to use the portal for a video conference with a doctor and ended up having VidyoConnect crash multiple times despite repeated reinstallion. Companies should avoid using this software to interface with customers.

Used by Scripps

2023-03-09

Utter garbage! VidyoConnect kept dropping the video and voice. Very poorly integrated. If this was supposed to be an improvement over an older version I would say it was an equal failure...

So many issues

2023-04-07

Not only has my device not made it a year VidyoConnect locked me out I really do not suggest getting this at all!!!!!

Crashes

2023-05-09

Crashes as soon as you connect to room!! Happened multiple times

Downloaded on computer did not work

2023-06-09

Waste of time . Doctors office should use something else

Useless junk don’t install

2023-07-11

Useless junk don’t install

Very buggy

2023-08-11

VidyoConnect cannot handle multiple users in a call. I usually have morning meetings with 10+ members connected at the same time and VidyoConnect just can’t handle it.

Thank

2023-09-12

Please



Is VidyoConnect Safe? 🤗🙏


No. VidyoConnect does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 7,830 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for VidyoConnect Is 16.4/100.


Is VidyoConnect Legit? 💯


No. VidyoConnect does not seem legit based on our analysis. This conclusion was arrived at by running over 7,830 VidyoConnect User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for VidyoConnect Is 74.8/100..


Is VidyoConnect not working? 🚨


VidyoConnect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Pricing Information 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

VidyoConnect requires a paid subscription to VidyoCloud or an on-premises deployment of VidyoConferencing. The pricing for these subscriptions is not provided in the description and may vary depending on the needs of the organization. It is recommended to contact the IT department for more information.



How was your experience with VidyoConnect? Post a Review




Features

- Join and host multipoint video conferencing meetings from your iOS device

- Customize conferencing layout with up to 4 on-screen participants for phones and up to 8 on-screen participants for tablets

- View shared meeting content during a video conference

- Make any participant or content share bigger with pinch-to-zoom and real-time panning

- Optimize quality and efficiency with automatic and adaptive encoding modes up to 720p

- Meet reliably and up to the challenges and unpredictability of wireless, 3G, and 4G networks and withstand up to 20% packet loss

- Automatically reconnect to your call in transient network conditions

- Log in easily and quickly with SAML authentication

- Dial out to SIP and H.323 endpoints

- Languages supported (English, French, Italian, German, Japanese, Simplified Chinese, Spanish)

- Outbound direct dialing

Note: The VidyoConnect app requires a paid VidyoConnect subscription to VidyoCloud or an on-premises deployment of VidyoConferencing in order to enjoy the full capabilities of the app.

  Customer Service/Support
Developer:
Vidyo Inc.

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