Lightspeed Scanner (X) app not working? crashes or has problems?

Lightspeed Scanner (X) Status

Published by Vend on 2023-12-14

Lightspeed Scanner is the best free inventory barcode scanner app for retail.
Perform full or partial inventory counts straight from your iPhone or iPad—no
additional hardware required.

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Common dislikes about Lightspeed Scanner (X) app

- Wish it had a manual mode where it asks for the qantity and another where you you scan.

- When you are counting more than a couple items of the same the interface gets impractical.

- Horrible Tech Support for new customers trying to set up store.

- PATHETIC.

- Screen locks up and won’t let me send won’t let me go back to my count.

Have a Problem with Lightspeed Scanner (X)? Report Issue

Common Lightspeed Scanner (X) Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Lightspeed Scanner (X) app on iOS and Android devices. Solve all Lightspeed Scanner (X) app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Lightspeed Scanner (X) iPhone Issues and Solutions

Lightspeed Scanner (X) iOS app crashes, not working, errors
Lightspeed Scanner (X) iOS app network issues
Lightspeed Scanner (X) on iOS has black/white screen

Lightspeed Scanner (X) Android App Issues and Solutions

Lightspeed Scanner (X) has errors/crashing/not working
Lightspeed Scanner (X) server network connectivity issues
Lightspeed Scanner (X) has black screen

Lightspeed Scanner (X) iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Lightspeed Scanner (X) app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Lightspeed Scanner (X) app crashes or not working on Iphone (iOS):

Close and restart the Lightspeed Scanner (X) app on iPhone
Update Lightspeed Scanner (X) app to the Latest Version for iOS
Uninstall and reinstall Lightspeed Scanner (X) iPhone app
Update your iPhone to the latest iOS version

Fix Lightspeed Scanner (X) on iPhone unable to connect to server/internet connection issues::

To resolve Lightspeed Scanner (X) network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Lightspeed Scanner (X) black/white screen (blank screen) on iPhone:

Follow the Lightspeed Scanner (X) iOS app troubleshooting guide Here →

Lightspeed Scanner (X) Android App Issues and Solutions

Fix Lightspeed Scanner (X) not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Lightspeed Scanner (X) app issues:

Force Stop the Lightspeed Scanner (X) App
1. On android, goto "Settings" » click Lightspeed Scanner (X) app. » click "Force Stop".

Update Lightspeed Scanner (X) to the latest version on PlayStore

Clear Lightspeed Scanner (X) App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Lightspeed Scanner (X) app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Lightspeed Scanner (X).

Fix Lightspeed Scanner (X) unable to contact server/ Lightspeed Scanner (X) internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Lightspeed Scanner (X) » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Lightspeed Scanner (X) » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Lightspeed Scanner (X) on android.

Solve Lightspeed Scanner (X) black/white screens issue on Android:

Follow the Lightspeed Scanner (X) android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Vend, developers of Lightspeed Scanner (X).

Verified email

Contact e-Mail: [email protected]

26.23% Contact Match

Developer: NoWi Apps

E-Mail: [email protected]

Website: Visit Lightspeed Scanner (X) Website

About this app

Plus, for existing Lightspeed customers, Scanner integrates seamlessly with Lightspeed Retail POS (X-Series) to let you sync inventory counts, product details and stock levels—eliminating the need for spreadsheets and manual entry. Lightspeed Scanner is the best free inventory barcode scanner app for retail. Perform full or partial inventory counts straight from your iPhone or iPad—no additional hardware required. If you have any problems or suggestions, please email scanner@lightspeedhq.