Duke Energy Reviews

by Ebtoere7/84

I’ve had duke for years now. DukeEnergy used to be great, but it’s become increasingly frustrating over the past few years. The most recent issue is trying to pay my bill using DukeEnergy . When trying to input bank information, there appears to be a glitch where you can’t input all of the information. Pretty much whatever you decide to input first (type of account, account info, bank institution, etc) it will copy that for every single field and can’t be changed. Because if this, I can’t pay my bill using DukeEnergy . It kind of stinks that one of the main functions of DukeEnergy is unusable.

by Mrmarshall6

I always make my payment early and made a payment by e check like I always have. For some reason after the typically three days to process the payment never went. Checked online still said the payment was made but it never went through my bank account. Called customer service they assured me everything was fine. On my due date I called and said that they have yet to take the money from my account. Customer service rep still assured it was fine I shouldn’t have any issues. Three more days go by and I check my account on DukeEnergy . Shocking how the payment didn’t go through even though there was more than enough money. So on top of being charged for a “bounced check” I had added late fees. Called customer service. Was told there was nothing they could do and to try switching to a different payment method. Scam company right here. If I could give less stars I would.

by Kc8pnl

This is awful. I do not mean from a service point of view regarding my electricity. What I mean is that their app is not compatible with VoiceOver or a braille display. VoiceOver is a screen reading accessibility option on iOS. I'm not able to sign into my account at all. No, I do not mean because I forgot my email address or password, it's because Duke Energy's app developers clearly do not understand what accessibility features developed by Apple are. The website is also a terrible experience for blind and DeafBlind users. The only way I can easily do anything with my account is through the phone. Which would be fine, except that I'm also deaf, so cannot use the phone. You would think a public utility would be held accountable for making their digital services accessible for people with disabilities, but not in this case.

by Jc1187

It is not acceptable in this day and age to force paperless billing on a customer just to be able to view your monthly bill in pdf form online, period. The only way you can see your full bill either online or in DukeEnergy is if you select paperless billing, this is the only company I have ever dealt with that does this. This needs to change!!!

Also, you get charged a fee to pay your bill (again only company we deal with that does this) unless you ... you guessed it, sign up for paperless billing. Not everyone wants or can do that... and don’t give me the excuse that it’s your third party vendor that charges the fee... get a new vendor then because many companies do not charge that fee and can do it without, also, funny how the fee doesn’t apply if your paperless... same vendor.. why not. That’s because it’s a choice of Duke Energy to have it charged... TAKE BETTER CARE OF THE CUSTOMER!!!

by TWCstankASS

Paid my bill 8/9/19 on DukeEnergy . Get a letter 8/21 that I’m charged with a NSF fee for non payment. Checked bank, money still there. Duke Energy never attempted to debit money from my account per my bank. I call Duke Energy they basically tell me I’m stupid and it’s my fault because I “must’ve entered my payment information wrong”. I said I have a screenshot of where I paid it with a confirmation number. The lady told me that confirmation number didn’t mean squat! I said I entered all my information correctly & I’m looking at it as we speak on my phone! She said she wasn’t arguing with me is there something else she can help me with. Have you ever! Duke Energy screws us again! This company is the biggest rip off I’ve EVER seen. Not only has our bill increased after Hurricane Florence AND Matthew now they’re charging me an NSF fee that I don’t owe them. More free money for Duke Energy!

by Barmeister

I have 2 accounts for different addresses tied to my login. Previously I could look at the usage for both accounts by billing cycle, weekly and daily. Now I can only see this usage on my main account this way. The second account only shows monthly usage for the past year. I also don’t see a meter number attached to my account for the second account. Please fix the energy usage for all accounts attached to a login. I liked seeing the energy usage by day and hour to be aware of high usage. Don’t update an app and take away functionality!

by Stevemeister111111

I thought the website was bad enough. I’ve been a Duke Energy customer for years, but I had never even created an account until today because every time I tried I got stuck in an endless loop of redundant webpages that accomplished nothing. DukeEnergy is hardly any different. I created an account in DukeEnergy , hoping payment would now be an easy and simple process, but the account creation process was yet another clunky, redundant experience. When I finally succeeded, verified my account and tried to make a payment, DukeEnergy REDIRECTED ME TO MY WEB BROWSER TO THE SAME DYSFUNCTIONAL WEBSITE I’VE BEEN PAYING MY BILL THROUGH ALL ALONG.

My experiences with Duke Energy’s technology interfaces leaves me with serious doubts about the security of my data. The company seems to care very little about the customer’s experience. Don’t bother downloading DukeEnergy.

by Granniesandie

I downloaded DukeEnergy and tried to log in. I keep getting error messages so I hit the forgot username/password button and it told me I would have to call to change my password. I don’t want to change my password, I just now only have to use 3 attempts to get it to work on the website!!!
I guess whoever maintains the website is responsible for programming DukeEnergy .
With the money this company makes, you would think they could develop something useful. But then again, our money is used to clean up their mistakes always!!
Please take some of those profits to develop and TEST an app before you make it public! While you are at it, please revamp the website to make it user friendly!!!
YES, I have uninstalled DukeEnergy and will probably never install it again unless I read reviews of major fixes!!

by Florence Fireman

I really wanted to use the “Usage” part of DukeEnergy . I can access all of the data on web site but the information is not available on DukeEnergy . I called customer service and they explained that it was built into DukeEnergy but the “feature” is not working yet. So that makes DukeEnergy useless. Maybe they will fix it sometime.

**update 8/2/19**
Developer said there was an update... already running current version and still does not work. Cannot contact to developer because they have no info to contact and customer service is no help. App still broke and does not work.

by Baby_Momma52019

I have had DukeEnergy for weeks!! It still has yet to let me actually log in since the update yall did to it. All it does is act like it is login but then just goes right back to the Home Screen page and wants you to put email and password in again; constantly it does it! I’m so irritated that I can’t check on anything!! Y’all need to actually FIX DukeEnergy because this is ridiculous!! Also I know my login information is correct so don’t go saying that I should make sure it is; cause if it wasn’t I know that it would tell me and guess what it doesn’t that’s how you most definitely know nothing is wrong with my information it’s DukeEnergy DukeEnergy needs to be FIXED!!!!

by Jwrty66

DukeEnergy provides zero help in understanding your energy costs. It will not tell you how much electricity you have used in the current cycle, unless you want to manually add up a bunch of data. It will not give you an indication of how your usage in the current cycle tracks to the same period in the prior year. It will not give you any indication of what your expected bill might be for the current period based on current pace of usage. It’s basically a worthless piece of junk. And alerts? ... none, nada. It’s embarrassing that we pay so very much for electricity from this Fortune 500 company, yet they produce worthless garbage like DukeEnergy. Shameful.

by Froogalmom

I’m experiencing an outage right now. I reported it via text and text back said over 1,500 ppl are affected. Then I remembered I had downloaded DukeEnergy so I opened it to see if I could see the outage info and updates. My app doesn’t detect that I submitted an outage until I resubmit it via DukeEnergy . Also there is no outage map on DukeEnergy ?! And no updates. I found an outage map for Duke via a web browser but that one gets updated every 15 minutes and no sign of my outage that supposedly is involving 1,500+ ppl. After the debacle that was Duke’s communication with its customers during Hurricane Irma in 2017 (when we were without power and communication from Duke for over a week), I would have hoped that things would have improved. However, it seems that it hasn’t. Your text system seems to have the information so DukeEnergy should be updated with the SAME info in real time. Otherwise, it’s useless. Please fix this. Thanks.

by Mel:truth

Being able to see how much usage is being used each hour is neat. However, where the energy is being used is not shown. The only thing DukeEnergy provides is that much more than just using the regular website. It’s nice to have an app to sign in quick however for how much Duke Energy charges everyday (unless your on the energy fixed plan) it should be way more sophisticated. It’s obvious they didn’t want to use to much of their over priced energy for a decent app and it shows!

I use apps for many things most apps if you click it will bring you to the next thing in less than 3 seconds. The waiting reminded me of AOL not quite as long however don’t put an app out for the public to use unless you’ve done a trial run like I said for the amount of money Duke Energy receives daily. I find DukeEnergy to be quite disappointing.

by 4StarDad

DukeEnergy is pretty slow to retrieve account and usage data. Doesn’t offer any usage details either, just total usage by month. Would like to see on-peak, off-peak and actual kWh used. As a solar customer on net-metering, would also like to see my production overlaid on my usage along with details. All of this data is readily available in Duke’s databases, but so far they’ve been too lazy to make it available online or in this updated app. Disappointing. Would also like the option to see multiple accounts listed, place support requests, report street light outages, etc. So much room for improvement.

by DarkSky93

DukeEnergy, while useful in getting billing information, is terrible in making payments. I’ve tried multiple times to make a payment using paperless billing since I have my checking account saved on file. The final screen to input the amount and date will not let me scroll to select anything and submit the payment. I’ve forced closed DukeEnergy many times and am still having this issue. And the one time payment screen just sends you to western union. Very disappointing to have an app where you can track your usage and view your bill, but won’t allow you to make a payment.

by Disappointed As Well As Others

This latest update does not give information that older version included. I truly enjoyed (5 star) DukeEnergy until this update. I was able to see my usage based on current billing cycle and what the usage was “now”. That allowed me to check usage of various appliances, lights, equipment, etc. Now I can only see it based on hour, week, day, month... Nor can I change the dates in order to see the billing period usage.

by Ag_F

I downloaded DukeEnergy because the browser is completely useless in looking up your billing history. Upon checking my billing history on DukeEnergy I’ve noticed it only gives you the option to see the amount and that it’s been approved. Apparently it does not break down the cost like an invoice would do. Please DUKE ENERGY change the feature and make visible what the charges are and if a double payment was submitted I’d like to see it.

by Raspsu1

I like how easy it is to review bills compared to having to log in on a computer. I also like how easy it is to see how my usages changes throughout the month (one day lag). Have used that functionality to estimate which appliances/devices in our house impact our usage to see if we can manage them better.

by Pasquillia

Overall, this is a nice app. Two helpful things that I would like to see are 1) a trend line on the usage chart to show the average usage for the period and 2) details on the billing history instead of just payment amount, which will simply be the equal payment amount for users enrolled in that service. These are the two items capabilities that I found most useful on the full website that are missing from DukeEnergy .

by GreySteele1122

Glancing through reviews, I don’t think the apps “set-backs” warrant so many 1 star reviews....as it’s a nice alternative to the website I’ve always had issues with. I’ve paid my bill over the phone most months for years bc the site always had issues that would ultimately lock me out. It did take me a few min to get logged but once I did it was super convenient and functional. This company has always been pretty cool about payment arrangements if needed. Def recommend!

by Precious_c

My first time downloading and using DukeEnergy, I put in all my information and went to submit my payment it declined me twice! Which resulted in Duke Energy speedpay to take out my funds from my bank! I called Duke for three weeks for them to look for my payment and they can not find my payment! I’ve had to email proof as well fax proof from my bank that I paid my lights and that’s not satisfactory enough for them, all because of this dang app telling me one thing and my bank account showing me otherwise! I need my money back ASAP!!

by Fastfredy5

So you can pay, call cust. service and report and outage, and oh yes, get more features if you let third parties invade your life. Like we need more of that?!
How about an outage map with details and live updates ? TECO has that and it’s very handy. How about real news like what incentives are available and where, and what “free” program is our money is paying.
DukeEnergy is an afterthought but at least seems to work at first glance. Than again, it would be something if it didn’t considering the lack of features and most pages are static.

by Eve_evi

I downloaded DukeEnergy because the browser is completely useless in looking up your billing history. Upon checking my billing history on DukeEnergy I’ve noticed it only gives you the option to see the amount and that it’s been approved. Apparently it does not break down the cost like an invoice would do. Please DUKE ENERGY change the feature and make visible what the charges are and if a double payment was submitted I’d like to see it.

by 722ish

Would like to see a more clear simplistic way to pay, especially for Senior family that struggle with tech. Other service providers permit Apple Pay payments and applying a fingerprint to make a payment is very helpful. Works fine, bit primitive and unrefined, and I’d like to see a dedicated iPad version as well.

by Gaylewoo

I like that I can see my daily usage, I just installed a new thermostat and I want to make sure that my AC company programmed it correctly for best usage. Also someone complained about paperless billing, please ppl we’re here to give a review of DukeEnergy . Not there policy’s. People that may be deciding weather they want to download DukeEnergy. Are reading the reviews to see how good DukeEnergy is.