So, how is it that every other utility I have has an app - regardless of where I live. Duke Energy, my wireless, my internet, my water - they all do.
But nothing for any Dominion location other than this app - even though you do business in eight states. So can I monitor my usage, on a day-to-day basis, to look for patterns & savings, like I do w Duke? Nope. Can I see your products & promotions by telling Siri to open your app, like I can with Duke? Nope. Can I use TouchID or FaceID to see my account info and give you money/pay my bill, like I can with Duke? Nope. Can I get app-based alerts, like I can with Duke? Nope.
So do I have anywhere near as much confidence in Dominion's technical abilities as I do with Duke? Not even close.
Seriously - you're even a non-this app company; why the specificity to only 12.5% of the states you serve? Unacceptable.