DTE Energy Reviews

Not sure if I am the only one to have this issue, but since last year DTEEnergy has been nothing but a pain in regards to my payments. I’ve had auto pay set up for several years, but out of nowhere my auto pay just doesn’t work. I’ve called the company several times, emailed and went on the website. Every time I talk to somebody they tell me it’s all set, every time I’ve gone on the website they tell me it is all set BUT it is not and then I get stuck with a past due balance. The whole reason I have DTEEnergy is to make things simple, but after the 6th time of this I am done. The craziest part is, it works sometimes. I’m irritated and annoyed, obviously my concerns are not being heard.

Power has been out for 42 hours so far. Twice I’ve reported via DTEEnergy that wires are down, tree on the wires. Twice now DTEEnergy has been updated to say power has been restored. First time I received a text message as well telling me the problem had been fixed and to reply yes or no if we had power or not. I text back no and it told me to report the problem again! So while all the other houses around our street were fixed and power was restored we’ve now been put at the bottom of the list and they hope to have it restored in the next three days! What a crock!

Appears they have automatic response to what the problem is when you report your home. Yesterday’s outage reported out at 8:30am due to lightening when the storm didn’t start until 11:30am. Today another new outage says wind was the cause when there isn’t one leaf moving on the trees.

Also, app status at 8:30am today says it has not been updated since 7:30pm the prior day. Last outage our lights were on for 5 hours before DTEEnergy reported them on.

App works great but why is it necessary when you have a website? It seems logical that the sit would function just as well as the application. But the only reason for me to use the application is in regards to outages, you know when I need to conserve my phones energy. It just seems asinine when the site could function exactly the same, but instead this way to elaborate of a site that must cost money to be maintained that barely functions to the point of having an application is necessary must be downloaded just to check when I will have power again, keep in mind our rates go up to now pay for this site. It’s just unnecessary. Honestly, if you visit the site at this moment it will say “new look” in the ULR, why do my rates go up to cover the new look for a site that doesn’t work? Then force me to download an application to function just as the new looking site should work? Who runs this company? Anyway, the application works great.

Your site is akin to a flightless bird.

DTEEnergy now after many years of feedback and development is in a great place and shape. I love it! I can divide my usage by month and trend usage by estimated cost for electricity and gas separated. I pull this data into an excel and graph it outside DTEEnergy which is nice. I wish previous years of data pre-2018 can be pulled into this and trended the same. Next step would be to have DTEEnergy pull the signature of all appliances by electric signature and provide usage separated. Thank you, DTE team for listening and improving DTEEnergy. Truly appreciated!

I support equipment at over 100 locations across metro Detroit. If I have an outage, DTEEnergy is the first thing I check!
Super easy to let DTE know there’s a problem too. They keep me updated throughout the issue. Awesome to have especially with these crazy storms we’ve been having.
I wish all vendor apps were this fine tuned, thank you!

I live in Brandon township where loosing power is a way of life. My problem is that due to a medical condition I need electricity to run my BIPAP and during the summer months, run my air conditioning . My stepdaughter during a power outage will drive out to “Rescue “ me and take me to her house in Bloomfield. I will use DTEEnergy to get any updates on the progress of resorting the power. DTEEnergy is also useful in paying my bill.

I typically go online to pay my bill. However, you can do it via DTEEnergy as well. I use DTEEnergy most during a power outage. We have quite a few in our area. So it’s very convenient to get updates, ETAs and see how many other customers are affected. It updates you every step of the way especially at a time when you feel the most disconnected and out of communication

Such an easier way to pay my bill, I hate calling and having to press 1 for English, 1 for blah, 3 for blah, etc. Took about 3 minutes to pay my bill just now and done. I wish more companies would make things this simple. You don’t even have to log into your account, can pay as guest, enter your account # or address and choose amount to pay, enter payment info then hit confirm and done!

Gone are the days when we had to struggle to get through on the phone and got nothing but busy signals. Now we can quickly and easily report the problem on DTEEnergy and immediately see how extensive the problem is. I was given the option to be notified by text and when we got back our power I immediately got a text.

DTEEnergy is the greatest! It runs smoothly when I pay my bill. Just a couple of quick taps and I’m done! When I had an outage it only took a few taps too! I got updates on time and I could see who else was out. Everyone should get DTEEnergy. It would save a ton of headaches. You don’t have to wait for anything except for updates about when power is going to be restored and that’s not DTEEnergy ’s fault!

DTE now needs to get on the ball and start replacing the old stuff with new! This year alone, I lost power at least 11 times now and I’m a senior citizen. It’s one thing losing power in the summer but in the WINTER??!!! It’s way too cold…it went down to below 20° 2 weeks ago when I was out!

I find DTEEnergy very helpful and informative, the fact that I always get a response to my call for help with a text message, lets me feel like someone is out there trying to get me back up and running and once you get power restored you always let me know it is restored so if I am not home I know it’s okay to go home and my power will be on!! Thank you and your service personal
John F. Jacobs

App is easy to use for checking outages and reporting issues. The one thing I would like to see is additional options for reporting an issue. Our power goes off and on frequently whenever the wind blows. The only option I have for reporting this is either POWER OUT or LIGHTS FLICKERING. Sometimes when I report an issue, the power has come back on but it will off and on multiple times within a short period of time so Power Out is not always an accurate description and Lights Flickering isn't really the issue either.

I have been with DTE since I was a little girl and my dad worked for Detroit Edison. I Absolutely Love DTEEnergy. Love that I can have the same bill every month and if I forget to pay and find myself short I open DTEEnergy , pay what I can and wait for my next paycheck to pay the rest. It’s Awesome! DTE has such great customer service and I have never had a problem. Love you DTE! I also have a dad in my classroom who is working on his electrical degree and is going to apply to DTE. So thankful for DTEEnergy and this company.

When I lived in Jackson, MI. Consumers Energy was the only option I had for electric...they were HORRID to deal with, and I had neighbors pirating off my electricity line and had $240 a month bills for a two bedroom apartment with no tv or computer running all day. I complained and begged them to check the situation at my building-and they refused. I eventually had to give up my apartment bc I’m in a fixed income and couldn’t afford such an outrageously high electric bill every month. Since I moved back to Washtenaw County I had a choice, and I chose DTE-and so far they have been great, easy to deal with, and DTEEnergy even easier to manage on my phone since I don’t have a computer...

It’s been so easy to pay my bill and report a power outage, they also text me back when the power will be restored. I now receive paperless billing, the only thing I can’t find on DTEEnergy is the amount of usage I use during the off hours and prime hours of the day. On the back of my paper bill it told me how much usage I was usin during prime time hours of the day. I love the DTE insight app, I keep record of how much usage I use when I use electrical items in the home. I learned that my gas dryer, furnace and water tank also uses electricity and the microwave just zooms up my electric bill so now I use my gas stove as much as possible.

Works good for reporting the frequent power outages. I get notified when power is back on so I can switch back to the power grid. I am going to buy a whole house generator to cover the power outages. Getting tied of having to start up the generator and switch off of the power grid. My neighbors have Consumers Energy with less power outages but I am about 1000 feet away to be able to get it. DTE has been making a good effort to trim the trees in our area which will help when they get done.

DTEEnergy is very good for reporting power outages. It’s easy to report an outage. You can see a map that shows the areas that don’t have power. You are given an estimate of when power will be restored. In most cases they restore power earlier than the estimate, which is nice. They provide status updates, such as “crew is on the way”, and “repair work currently in progress” (I’m not sure what the exact phrases are). It’s really nice to get a status update so that you know that progress is being made.

It’s a great way of taking care of business! You can do everything, and I mean everything with DTEEnergy. Without waiting on your phone call to be answered, you can see where outages are in your area and report any issues you may have!
I absolutely love that they have come up with a app so useful and you can do what you need to in a matter of seconds/minutes depending on your problem.
And best of all you can make your payments with the click of a button! Great job creating such a easy app to use! Thank you

I’ve read some of the reviews asking why DTEEnergy would be necessary...simple answer is “because everything else has an app.” I love the ease of use and the fact that I can check on my electricity at home, outage maps, etc while on the go way quicker than logging in to the full website. Don’t get me wrong, the website is super helpful too, but DTEEnergy seems much quicker and simpler to me. Thank you DTE!

DTEEnergy is very easy to use, however, I feel that some customers might view their monthly bill, differently than DTE would think. For instance, if your Budget Billing payment is $724 monthly, but you generally pay at least your actual bill balance or more each month, and your current bill is $600, what do want $724 or $600?
I’m afraid that some lower income customers will read your bill and think that they owe less, then really get behind in their payments. I just feel bad for them, because I feel that your statements need to be totally clear as to what their REAL balance is.

DTEEnergy is very convenient, and does what it’s supposed to do, but I don’t like paying entering my credit card # online, and I don’t like saving it at multiple companies with varying levels of security. Pay is the obvious solution for  Users. It’s a huge increase in my feeling of secure online transactions. I’m to the point where I don’t do business online without it. Please add this payment option. It would take DTEEnergy to 5-Stars in my opinion.

DTEEnergy JUST started working today-after we lost all power. 🆘 I used it to pay my bill, but it didn’t feel secure. DTEEnergy works as far as getting 2-updates-Crew on there way-Then crew has arrived then Power & now No power. So I liked DTEEnergy at first, but after my address did not show, but 149 Dickinson St. shows-GREAT, but that’s NOT my address & never has been. SO lasted update—They don’t know. I give DTEEnergy a 4 for GOOD try! KEEP ON TRYING ‼️

Easy to use and offers a nice point of reference from usage last month and last year to see where you stand. They update DTEEnergy often which may get laborious (really all you have to do is click the update button, so chill out guys) however it seems like there are continuous improvements to DTEEnergy . after updating. ✌🏼

I am always busy managing several accounts, a couple of businesses and a home. I struggle getting payments in the mail. Often times forgetting to make payments or over paying one and not the other. DTEEnergy has been a life saving. I am placing payments and view and pay using DTEEnergy ; keeps me from late fees and saves stamps. Confirmation numbers are sent to the email.

I was getting very frustrated when attempting to pay my bill online through the DTE website. There was always some technical problem causing me to resume payment via phone. When using DTEEnergy , I have none of these problems. It's quick, easy, and efficient! I don't have to guess if my payment transaction is approved!