Alliant Energy Reviews

I said it a year ago $ will say it again; I looked at ‘reviews’ before I downloaded AlliantEnergy. Foolishly I ignored the reviews that many people put about ‘not being able to sign in once their account was established, no account being found, not correct password or having to reset password, then no account still found’!
What an absolute waste of time! As big of a company as Alliant is in Iowa & in Wisconsin, you would think they could dedicate a couple people smart enough to making their website work?
And for you FEW lucky people it does work for & you give it 5 stars, good for you! Don’t bad mouth the majority of us it doesn’t work for!!!
IF I could give AlliantEnergy a less than 1 star, I would!! Do not waste your time, energy or space on your phone!
Michele C.

I liked the ability I had to just punch in my user/password and plunk a couple very obvious buttons to pay my bill. This one takes a few more steps and I fumbled around the first time. Several times its been glitchy.

And the email text spam is obnoxious. I scheduled out the payment for the end of December, watched it go through, then two days later- on Christmas morning no less- got texts and emails telling me it was past due. I check AlliantEnergy . Nope- says paid. I check my bank account- there’s the payment right there- not even pending.

So, little silly things that waste my time and drive me up the wall. May start mailing checks again. Help keep the USPS afloat.

It works fine for what I need. Most account options are here which is nice. There are some convenience features that I find lacking if you’re inputting information for the first time (such as bank account number copy+paste doesn’t work and the calendar interface for guest access is kind of dodgy).

This definitely feels like a wrapper for a web interface which doesn’t make for the smoothest UX, but it’s cheap and works fine for things like this.

I say the devs mainly need to work on consistency in data input interfaces.

So at some point AlliantEnergy takes me to the full site and then I end up getting asked the same questions and to fill out the same info I have already done on AlliantEnergy . Seems that with as much money as I pay them they could have it figured out a little better. Another example is right now I can not see any of the words I am typing. The screen is completely white and my cursor moves but doesn’t show anything at all under this comment section.
So it could be worse but could be a #%*t load better also

I’m so glad I signed up for on line bill pay ! They text me a notice…I click on my app..click pay bill and I’m done! Takes 10 seconds. No more writing checks, mailing in, etc… My kids were right I should have done this years ago ! 😂😂😂.

Great job with your amazing app!

As the title says... there are so many excellent features with AlliantEnergy that are beyond just paying utility bills. And if that is all you need to do, AlliantEnergy makes it so simple! Look forward to the updates along the way to make me even more knowledgeable about my energy usage! Bravo Alliant Energy, bravo!

I signed up for automatic bill pay each month. I submitted my bank information and it said I was enrolled. Next thing I get is notice my payment is overdue. I tried calling but due to storm power outages I was unable to speak with customer service and wasn’t able to contact them in line either. I ended up resubmitting my bank information and finally got my bill paid but now I am concerned I will have late payment charges.

If you’re smart enough to know how, AlliantEnergy is very easy to use. Easy navigation and the past bills pull up easily in a .pdf format for easy storage. Much better than trying to read the little print on a phone using a browser.

Can not get into my account to save my life. There is an issue with registering an account which results in having a user ID associated with an email address, which can be retrieved through the “forgot my ID” feature, but it won’t let you reset the password with that user ID because it says there is no user ID... despite the system telling you the user ID and email address associated with it. I have called customer service to fix this issue and it apparently can not be fixed!!! I just want to schedule my bill through my account!!!!!!

Very well set up app. Easy to use and stay current on bills and important information. Fast and accurate, wish more app’s would be like this to pay bills and get important information!

You’ll need your account number handy when you sign up. Easy to see current and past bills, get alerts and many other features. Much easier than going to their website.

Really easy to use. Easy to navigate and really nice to not only to be able to see past balance and current either together or apart. Ur also able to choose the amount u pay. And ur usage

Making a payment on website is quick and easy

Started using AlliantEnergy to pay my bill because the post office was getting slow to get my payment to the place it needed to be.

I’m trying to open AlliantEnergy and it keeps giving me a message stating that I have to update to the newest version. Then there is a update button. However, that just takes me back to AlliantEnergy Store where it’s say open. I’ve tried deleting and downloading again and it still won’t allow me to update AlliantEnergy .
I wish this could be fixed.

I see that many people have had issues with AlliantEnergy , but I just used it to pay my bill and had no problems. Happy this app Customer 😊

Makes it very difficult to pay bill with ease using a debit card. Requires user to submit bank account information instead of just allowing entering in the info at the time of payment. Also users have to call an 800 number to link account to the mobile app. Too many hoops! Not user friendly! I deleted immediately and will continue to mail a check. So much for going paperless.

AlliantEnergy works well for basic functions, not that you should need to do much with your gas and electric utility. Paying the bill is quick and easy. Please add the ability to save my password or use Touch ID!

Usually, AlliantEnergy works great. Right now, I’m getting an “app update required” error, and when I search for AlliantEnergy in the store, it simply takes me back to AlliantEnergy , which shows the same error screen. Please fix!

Helped me fix my issue within 5 minutes and was so kind and helpful along the way.

Super user friendly, and has way more options then the old app!

I can not believe how crappy AlliantEnergy is. If I could give no stars and negative number that’s what my rating would be. First it doesn’t recognize my user name and password for months and I have to call to pay my bill. Then today it finally recognized me but kept saying my payment was declined! Absolute crap !!! Deleting now and forever

I really enjoy being able to pay as I am on the go a lot so convenient for me

Won’t let me log in after confirming my email, attempted multiple times. App always takes me to the website, which is equal garbage. When you call alliant the service isn’t terrible, but their app and website are absolutely god awful. I would get better feedback from a brick, or sending a letter on a dove’s ankle.

AlliantEnergy did its job. Easier than using the mobile site.