Brother Status

Published by Brother Industries, LTD. on 2023-12-21

Check the Brother support website to see if your model supports Brother Mobile
Connect: https://support.brother.

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Common dislikes about Brother app

- Unable to print pics off the internet

- Unable to connect Brother HL –2170W printer

Have a Problem with Brother Mobile Connect? Report Issue

Common Brother Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Brother app on iOS and Android devices. Solve all Brother app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Brother iPhone Issues and Solutions

Brother iOS app crashes, not working, errors
Brother iOS app network issues
Brother on iOS has black/white screen

Brother Android App Issues and Solutions

Brother has errors/crashing/not working
Brother server network connectivity issues
Brother has black screen

Brother iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Brother app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Brother app crashes or not working on Iphone (iOS):

Close and restart the Brother app on iPhone
Update Brother app to the Latest Version for iOS
Uninstall and reinstall Brother iPhone app
Update your iPhone to the latest iOS version

Fix Brother on iPhone unable to connect to server/internet connection issues::

To resolve Brother network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Brother black/white screen (blank screen) on iPhone:

Follow the Brother iOS app troubleshooting guide Here →

Brother Android App Issues and Solutions

Fix Brother not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Brother app issues:

Force Stop the Brother App
1. On android, goto "Settings" » click Brother app. » click "Force Stop".

Update Brother to the latest version on PlayStore

Clear Brother App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Brother app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Brother.

Fix Brother unable to contact server/ Brother internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Brother » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Brother » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Brother on android.

Solve Brother black/white screens issue on Android:

Follow the Brother android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Brother Industries, LTD., developers of Brother.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Brother Industries, Ltd.

E-Mail: [email protected]

Website: Visit Brother Website

53.85% Contact Match

Developer: Brother Industries, Ltd.

E-Mail: [email protected]

Website: Visit Brother Industries, Ltd. Website

About this app

Register a this app Online account to use addtional machine functions, such as Remote Print. * Not available for all countries, regions, and models. * Available functions may vary depending on the model. * To help us improve the application, send your feedback to mobile-apps-id@this app. com. Use this app Mobile Connect to print, scan, and copy, as well as manage your machine and customize its features. Change the copy settings and start copying documents from your mobile device. Print photos and documents from your mobile device. Scan photos and documents directly to your mobile device. Check the ink and toner levels from your mobile device! Set up your this app Printer from your mobile device. Arrange the Home screen the way you want for quick access to frequently used features. If your model is not supported, use the this app iPrint&Scan app. Use Brother to buy this app Genuine ink and toner. Please note we may not be able to respond to individual emails.