Powtoon Connect app not working? crashes or has problems?

Powtoon Connect Status

Last Updated on 2020-05-27 by Powtoon

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Common Powtoon Connect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Powtoon Connect app on iOS and Android devices. Solve all Powtoon Connect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Powtoon Connect iPhone Issues and Solutions

Powtoon Connect iOS app crashes, not working, errors
Powtoon Connect iOS app network issues
Powtoon Connect on iOS has black/white screen

Powtoon Connect Android App Issues and Solutions

Powtoon Connect has errors/crashing/not working
Powtoon Connect server network connectivity issues
Powtoon Connect has black screen

Powtoon Connect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Powtoon Connect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Powtoon Connect app crashes or not working on Iphone (iOS):

Close and restart the Powtoon Connect app on iPhone
Update Powtoon Connect app to the Latest Version for iOS
Uninstall and reinstall Powtoon Connect iPhone app
Update your iPhone to the latest iOS version

Fix Powtoon Connect on iPhone unable to connect to server/internet connection issues::

To resolve Powtoon Connect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Powtoon Connect black/white screen (blank screen) on iPhone:

Follow the Powtoon Connect iOS app troubleshooting guide Here →

Powtoon Connect Android App Issues and Solutions

Fix Powtoon Connect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Powtoon Connect app issues:

Force Stop the Powtoon Connect App
1. On android, goto "Settings" » click Powtoon Connect app. » click "Force Stop".

Update Powtoon Connect to the latest version on PlayStore

Clear Powtoon Connect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Powtoon Connect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Powtoon Connect.

Fix Powtoon Connect unable to contact server/ Powtoon Connect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Powtoon Connect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Powtoon Connect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Powtoon Connect on android.

Solve Powtoon Connect black/white screens issue on Android:

Follow the Powtoon Connect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Powtoon, developers of Powtoon Connect.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Powtoon Connect Website

Privacy Policy: https://www.powtoon.com/privacy-policy/

Developer: Powtoon limited

About this app

Powtoon is a world-leading visual communication platform that enables anyone — from novice to pro — to create professional-looking, engaging videos and presentations in 20 minutes or less. Powtoon Connect makes it even easier to make videos by letting you add mobile media directly to the Powtoon studio, and view and share your completed videos with your audience — straight from your phone. More than 20 million people, including 96% of Fortune 500 companies, use Powtoon to increase employee engagement, customer delight, and business results with explainer videos, promotional videos, social ads, internal communications, training materials, and more.