Azova app not working? crashes or has problems?

Azova Status

Last Updated on 2025-02-13 by Azova, Inc.

I have a problem with Azova

Are you having issues? Select the issue you are having below and provide feedback to Azova.

⚠️ Fix Now in One Click

User reports:
No current problems

User reports 0

Summary of Azova Problems 🔥

• Unable to track orders

• Unable to get a refund if the test kit is not received

• Test sample sent to wrong lab

📋 2 Reported Issues:

Helen Cernigliaro 2022-05-22

The app is not letting me proceed to put in my address to book an appointment. I tried several times yesterday (5/21/22) to no avail. I also called the service line to help me, to no avail. It would not let me proceed. I also tried to do book an appointment today (5/22/22), and it still will not let me go forward. I'm due to fly out on June 1st. What is the issue? Please get back to me soon or I will have to use an alternative service. Thank you, Helen Cernigliaro 516.317.2035 hmc1007@redacted

Nancy Avery-McNeil 2022-03-03

I created a profile in error. Please delete my profile. I will not be using this. Thanks!

Showing 1-2 of 2 reported issues:

Have a Problem with Azova? Report Issue

Common Azova Problems & Solutions. Troubleshooting Guide

Table of Contents:

Azova iPhone Issues and Solutions

Azova iOS app crashes, not working, errors
Azova iOS app network issues
Azova on iOS has black/white screen

Azova Android App Issues and Solutions

Azova has errors/crashing/not working
Azova server network connectivity issues
Azova has black screen

⚠️ Troubleshoot | Fix Now in One Click

Azova iPhone Issues and Solutions

How to fix Azova app crashes or not working on Iphone (iOS):

Close and restart the Azova app on iPhone
Update Azova app to the Latest Version for iOS
Uninstall and reinstall Azova iPhone app
Update your iPhone to the latest iOS version

Fix Azova on iPhone unable to connect to server/internet connection issues::

To resolve Azova network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Azova Android App Issues and Solutions

Fix Azova not working on Android, crashes, errors or is unresponsive:

Force Stop the Azova App
1. On android, goto Settings » Azova » click [Force Stop]

Update Azova to the latest version on PlayStore

Clear Azova App Cache and Data:
1. On android, goto Settings » Apps » Azova » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Azova.

Fix Azova unable to contact server/ Azova internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Azova » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Azova » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Azova