DermaValue app not working? crashes or has problems?

DermaValue Status

Last Updated on 2024-04-05 by swiss4ward Europe S.L.

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Common DermaValue Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DermaValue app on iOS and Android devices. Solve all DermaValue app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DermaValue iPhone Issues and Solutions

DermaValue iOS app crashes, not working, errors
DermaValue iOS app network issues
DermaValue on iOS has black/white screen

DermaValue Android App Issues and Solutions

DermaValue has errors/crashing/not working
DermaValue server network connectivity issues
DermaValue has black screen

DermaValue iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DermaValue app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DermaValue app crashes or not working on Iphone (iOS):

Close and restart the DermaValue app on iPhone
Update DermaValue app to the Latest Version for iOS
Uninstall and reinstall DermaValue iPhone app
Update your iPhone to the latest iOS version

Fix DermaValue on iPhone unable to connect to server/internet connection issues::

To resolve DermaValue network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DermaValue black/white screen (blank screen) on iPhone:

Follow the DermaValue iOS app troubleshooting guide Here →

DermaValue Android App Issues and Solutions

Fix DermaValue not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DermaValue app issues:

Force Stop the DermaValue App
1. On android, goto "Settings" » click DermaValue app. » click "Force Stop".

Update DermaValue to the latest version on PlayStore

Clear DermaValue App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DermaValue app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DermaValue.

Fix DermaValue unable to contact server/ DermaValue internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DermaValue » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DermaValue » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DermaValue on android.

Solve DermaValue black/white screens issue on Android:

Follow the DermaValue android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at swiss4ward Europe S.L., developers of DermaValue.

About this app

Dermatools was developed by dermatologists and scientists from the University Medical Center Hamburg/Germany and the German Network for psoriasis (PsoNet) lead by Professor Matthias Augustin. Dermatools was requested by national and international societies for dermatology in order to support clinical practice and patient care. Dermatools offers doctors and patients a fast and personalized access to electronic outcome measures in skin diseases. Patients can select the tools individually, fill out the forms, save results, follow treatment and monitor outcomes. By using our platform, individual patient medical data can be saved and managed at any time. The results permit doctors to get a more precise overview of the development of their patient condition. The tools are provided web-based and by a multi-platform app. It doesn't aim to replace a visit to a doctor, rather complement it.