Contact Azova Support

My school required us to order a COVID-19 test kit through Azova and when I order the kit, I was immediately instructed to pay as I placed the order. I had placed the order on August 1 and needed the kit by August 7 at the latest. When I would call during the week to check the status on my order they would repeatedly tell me they were unable to track my order. On August 7, I called them and asked about my order and they said it was supposed to have been arrived but it had not. I gave it an extra day and on August 10, I called and asked for a refund due to my not receiving a test kit that they told me would have come days prior and when I reached a representative they told me I could not get a refund. I have not received the kit and therefore I have not used the kit but yet I and unable to get a refund?! Come one now, I needed this kit for school but due to they’re poor communication I had to go I out of my way to seek another provider for a kit. I am disappointed with this service and would not recommend.

I submitted a saliva sample for a PCR covid test to travel to Hawaii. Upon submitting my specimen, it was sent to the lab and I should have had my results prior to my flight. After being advised I would be okay to travel and my results would post, I arrived in Hawaii. I am currently sitting on a 5 day quarantine essentially paying 1000 dollars a day to watch tv in my room. After contacting Azova, the pharmacy that conducted my test and the lab it was suppose to be sent to, I was advised my test had been processed but there was no results and they were unaware of where my actual test was sent. Apparently Azova switched testing labs and did not notify their contractors of the change so my sample was sent to the wrong lab that no longer services Azova. After hours on the phone with several people, there has been no resolution and I have not received my results. If you’re going to need a test, I would highly recommend using a different company so you don’t get put into the same situation.

I spent $180 on the testing kit with Azova and Ellume because I was linked there by the Virgin Atlantic site. It’s for the 3 tests needed when flying to the UK from the US. When I logged in at my appointed time, no one answered the video call. I was on the line for 10 minutes. I rescheduled and called again later, again no one answered. Customer service was unresponsive to my inquiries. Four hours later, I got a message from customer service that told me to stay in the waiting room, and someone called me to tell me that I missed my appointment. When I told them I didn’t miss my appointment, they said you just have to keep waiting in the waiting room because the wait can be long. There was absolutely no communication of any kind from Azova about that. I ended up having to book an test at an actual clinic. The concept is good, but it doesn’t work at all. Don’t waste your money like I did.