CNB app not working? crashes or has problems?

CNB Status

Published by City Holding Company on 2023-12-20

App Store Description Enjoy a better mobile banking experience with City
National Bank. Our new mobile application offers enhanced speed and
customization options that cater to on-the-go needs.

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Common dislikes about CNB app

- The app is difficult to navigate and find certain features, such as Photo Deposits.

- The password requirements are unclear and confusing.

- The app does not display purchases and withdrawals instantly, making it difficult to keep track of account balances.

- The running ledger feature is no longer available, which is frustrating for some users.

Have a Problem with CNB Mobile Bank? Report Issue

Common CNB Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CNB app on iOS and Android devices. Solve all CNB app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CNB iPhone Issues and Solutions

CNB iOS app crashes, not working, errors
CNB iOS app network issues
CNB on iOS has black/white screen

CNB Android App Issues and Solutions

CNB has errors/crashing/not working
CNB server network connectivity issues
CNB has black screen

CNB iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CNB app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CNB app crashes or not working on Iphone (iOS):

Close and restart the CNB app on iPhone
Update CNB app to the Latest Version for iOS
Uninstall and reinstall CNB iPhone app
Update your iPhone to the latest iOS version

Fix CNB on iPhone unable to connect to server/internet connection issues::

To resolve CNB network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CNB black/white screen (blank screen) on iPhone:

Follow the CNB iOS app troubleshooting guide Here →

CNB Android App Issues and Solutions

Fix CNB not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CNB app issues:

Force Stop the CNB App
1. On android, goto "Settings" » click CNB app. » click "Force Stop".

Update CNB to the latest version on PlayStore

Clear CNB App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CNB app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CNB.

Fix CNB unable to contact server/ CNB internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CNB » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CNB » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CNB on android.

Solve CNB black/white screens issue on Android:

Follow the CNB android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at City Holding Company, developers of CNB.

100% Contact Match

Developer: City National Bank of West Virginia

E-Mail: [email protected]

Website: Visit CNB Website

About this app

Our new mobile application offers enhanced speed and customization options that cater to on-the-go needs. • Organize transactions by adding notes or attach a photo of receipts and checks. Securing your account is easy, you’ll be prompted to create a 4-digit passcode as an added layer of security. Enjoy a better mobile banking experience with City National Bank. Fingerprint and Facial Recognition is available on supported devices.