Cync (the new name of C app not working? crashes or has problems?

Cync (the new name of C Status

Last Updated on 2024-07-11 by GE Lighting, Inc.

I have a problem with Cync (the new name of C

Are you having issues? Select the issue you are having below and provide feedback to Cync (the new name of C.

⚠️ Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

Something else

37.5%

Crashes

25.0%

Connection

12.5%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Cync (the new name of C Problems 🔥

- Firmware failed to update on first try

- Difficult to keep connected

- Nightmare to reconnect if wifi goes down

- Requires a hub to function on WiFi with Google

📋 3 Reported Issues:

Edward P. Gary 2023-12-20

Cync app is down. Tried on my phone and my wife's, the controls are going nuts and the app then freezes.

Anonymous 2023-07-13

Cync app is frozen on set up new Home Screen. Uninstall, reinstall brings me back to original problem. I basically have have smart lights with no way to use them.

Ed Ginter 2022-03-25

My cync app intermittently looses connection with my devices. This happens while my wifi is operating fine. I do have 13 devices. I also have 4Motion switches. I had to remove 2 of them because they seemed to be interfering with each other. Thanks

Showing 1-3 of 3 reported issues:

Have a Problem with Cync (the new name of C by GE)? Report Issue

Common Cync (the new name of C Problems & Solutions. Troubleshooting Guide

Table of Contents:

Cync (the new name of C iPhone Issues and Solutions

Cync (the new name of C iOS app crashes, not working, errors
Cync (the new name of C iOS app network issues
Cync (the new name of C on iOS has black/white screen

Cync (the new name of C Android App Issues and Solutions

Cync (the new name of C has errors/crashing/not working
Cync (the new name of C server network connectivity issues
Cync (the new name of C has black screen

Cync (the new name of C iPhone Issues and Solutions

How to fix Cync (the new name of C app crashes or not working on Iphone (iOS):

Close and restart the Cync (the new name of C app on iPhone
Update Cync (the new name of C app to the Latest Version for iOS
Uninstall and reinstall Cync (the new name of C iPhone app
Update your iPhone to the latest iOS version

Fix Cync (the new name of C on iPhone unable to connect to server/internet connection issues::

To resolve Cync (the new name of C network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Cync (the new name of C Android App Issues and Solutions

Fix Cync (the new name of C not working on Android, crashes, errors or is unresponsive:

Force Stop the Cync (the new name of C App
1. On android, goto Settings » Cync (the new name of C » click [Force Stop]

Update Cync (the new name of C to the latest version on PlayStore

Clear Cync (the new name of C App Cache and Data:
1. On android, goto Settings » Apps » Cync (the new name of C » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Cync (the new name of C.

Fix Cync (the new name of C unable to contact server/ Cync (the new name of C internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Cync (the new name of C » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Cync (the new name of C » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cync (the new name of C