Contact Cync the new name of C Support

by Adtcstoca

(EDIT: I need to add two points. First, I received NOTHING free in exchange for an “honest” review. I spent >$500 on many smart switches during a home remodel, so I have no incentive to give a dishonest review, good *or* bad. My review is genuine.

Second, among the various filters for looking at reviews we need to be able to select all reviews EXCEPT the ones from people who received their products free. Quite frankly, reviews from people who got their products for free are *completely* worthless and compromised. They have zero credibility in the real world. I should be able to filter them out completely, because I don’t care one iota what they say.)

After months and months (and months) of breathless hype, the app finally rolled out. Talk about underwhelming. Its design is simpleminded and amateurish. It is barely functional, because there are barely any functions to it. It really is primitive, evoking 1980s technology. And the icing on the cake is the fact that the “Contact” link doesn’t work! So I can’t even tell THEM what I have to say. I have to come here to do it. After all the hype I expected savvy technology, and I got a clown show instead. And finally, I’m stuck. I have their smarthome products, and they’re really good. No complaints there. But in order to use them in a smarthome capacity, I have to use this app. Which stinks on hot ice.

by Gomi1289

If you just bought any lightbulbs either C by GE or Cync I urge you to return them immediately. They have been incredibly difficult to keep connected, and a nightmare to reconnect if wifi ever goes down. Now upon getting a new router, I can no longer set them up with Google Home at all. I have factory reset, tried setting up directly from Google Home, but the app doesn’t doesn’t detect the lights at all anymore. I set them up in the new version of the app (formerly C by GE) and tried the Works with Google link and although it says account linked successfully it never shows up nor do the lights exist on Google Home anywhere. All of a sudden even though they worked via WiFi with Google for a year, they all are now Bluetooth and require a hub (that I have to purchase separately) to function on WiFi with Google. Do not waste your time or money with these products. GE is begging for a lawsuit from those of us that were shafted out of multiple bulbs working properly with their “rebrand”. Update* looking at the reviews, I’m definitely going to seek class action, create a BBB report and contact Apple to pull support because they are trying to buffer their reviews by sending people free products for “honest review”. Dishonest business

by GemmaK2014

I am providing two stars because I really love the actual switch devices and they are super pretty and work great. However, the app IMO is a fail. The marketing hype of the transition from C by Ge to CYNC did not align with the functional experience nor is the UI intuitive or nice looking. I was so excited to then experience navigation fatigue and frustration with what felt like additional touch (click) navigation to get from A to B and see the unnecessary new bonus features like adding a photo of the device location or scene is just silly to be frank and doesn’t bring much value vs simply relying on your naming conventions. Plus in the scenes you are forced to select a photo (or use the stock photo) before the ‘save’ button is enabled for use. Unless someone has a grand palatial estate and can’t remember which room is which based on the names then I get it, otherwise, this isn’t a huge upgrade feature to boast about.

Lastly, I may be missing this but I can’t schedule an off time. I’m not sure if that’s a feature just for the bulbs but all of the previous C videos I’ve watched mention that you can set an off time for bulbs and switches and I can’t find that as an option in the scenes.

I love my smart switches and the Ge products, I’m hoping the app UI and UX is improved in the near future to have a more competitive edge. Until then I prefer using the Alexa app for scheduling as it’s a cleaner path to navigate and get from A to B.