Orangetheory Fitness app not working? crashes or has problems?

Orangetheory Fitness Status


I have a problem with Orangetheory Fitness

Are you having issues? Select the issue you are having below and provide feedback to Orangetheory Fitness.




⚠️ Most reported problems ⚠️

Something else
30.8%

Crashes
26.9%

Login
26.9%

Not working
7.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Orangetheory Fitness Problems 😠👌🔥

- App not working

- Difficult to get a response

- Burning through membership

- Unable to book classes through the app

- Every class wait listed

- App issues rob you of the opportunity to work out

- Studio claims no responsibility for what the app says or does

- Late cancel when class had long been cancelled

- Used extra class because app said there was a class remaining

- Showed up to a class the app shows I’m enrolled in real-time only to find out the app must be wrong and the studio didn’t have me on the list

  8 Reported Issues: 😵🆘🛟🚨📢

Laura Marks
2024-01-11

My mobile app has stopped syncing with my heartbeat wrist band. I'm on Bluetooth and nothing I do will get the mobile app to recognize the HB monitor.

Amy Campbell
2022-12-27

App freezes on orange splash screen when loading. Steps to reproduce: * Setup: iOS 16.2 (20C65), iPhone 13 mini (MLHP3LL/A, Orange Theory App v 4.0.4 * Install app onto device. It works properly on first launch. * When prompted, enable Apple Health permissions (all) * Upon next restart of the app, it will freeze on the orange launch screen. Steps to work around (make it launch properly): * In Settings, go to Health app permissions * Disable Orange Theory permission to read workout data. * Restart the app * After restricting Orange Theory app's permission and disallowing it to read workout data, it will launch properly.

Janet Allen
2022-12-20

Orange theory app has stopped working. It opens, but anything I click it gets stuck and never opens another screen. I’ve tried updating, restarting, removed app and reinstalled. No luck. This has been going on for a week!

Kelly
2022-12-17

My orange theory fitness app will not open. It just gets stuck on the orange screen with the logo. I have updated my IOS, restarted my phone, uninstalled and reinstalled the app and I cannot get it to work.

Mark J Lucas
2022-08-22

I'm trying to fix the OTF app on my wife's phone. Marisa Lucas has been a member for about 4 years and has been using the OTF app to sign up for classes. Last week the app wouldn't let her log on and got a popup saying that her account has been disabled in the app store and Itunes. Tried restarting phone - nothing. Deleted OTF app and tried reloading but keep getting same "account has been disabled in the app store and Itunes. " message. PLease help. Thank you, Mark Lucas

Kim Kavanagh
2022-07-29

I deleted my app to reinstall becuz it wouldn’t allow me to book my classes. The apple App Store says the orange theory app is not available now. How do I reinstall the app on my apple phone?

Joan Middleton
2022-06-30

The guided videos are not showing in the app. Black screen with heart rate. Getting error "Sorry, something went wrong". Also won't save updated profile.

Roberta Hohenstein
2022-06-28

Cannot schedule classes. It says error, try later. I have about 2 weeks

Showing 1-8 of 8

Have a Problem with Orangetheory Fitness? Report Issue




Common Orangetheory Fitness Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Orangetheory Fitness, developers of Orangetheory Fitness.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Orangetheory Website

Privacy Policy: https://www.orangetheoryfitness.com/privacy-policy

Developer: Ultimate Fitness Group


65% Contact Match

Developer: Social Study Media LLC

E-Mail: [email protected]

Website: 🌍 Visit Orangetheory Radio Website



About this app

Orangetheory Fitness is a science-backed, technology-tracked, coach-inspired group workout designed to produce results from the inside out, giving you a longer, more vibrant life.  Connect your Apple Watch to our heart rate monitoring system using the OTbeat Link and track workout results in real time.  And with our next generation mobile app that takes the guesswork out of your workout, we make it simple for you to track your progress and experience life-changing results.  More Results leads to More Life.  Download the Orangetheory Fitness app today!