Dunkin' app not working? crashes or has problems?

Dunkin' Status

Published by on 2022-08-05

Ordering through the Dunkin’ app is fast, easy and contactless! Order ahead
and skip the wait All users can place their order ahead through the app and skip
the wait in store. Try all of our contactless pickup options - carryout,
drive-thru and curbside pickup! Options will vary by store.

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problems reported in the last 24 hours

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Not working

Reported Issues: 21 Comments

By Dianna Lara
Jan 19 2023

For the past few days, I have not been able to finalize my order in the app. The app opens, I can add items to the cart, and I can go to my cart. The app will even show me the total with any applicable discounts but when I hit submit order, it clocks then says, “Unable to complete the order. Please verify the information below.” Then it gives me error message APP4241. Please fix this. The only discounts ya’ll have going on right now are order-ahead discounts, and I’m not able to order ahead.

By Emile J Poulin
Dec 26 2022

My Dunkin app ID 1001 0008 0931 2300 shows a zero balance even though I successfully downloaded $50 from my USAA credit card associated with the account. I contacted USAA and they verified that USAA paid Dunkin $50 Dec 20th at 3:57 PM.
I reported this to Dunkin, but I am unable to reach a person, all I got was a case number # 10744224.
I am requesting a HUMAN to please call my cell 207-313-1386.
Thanks in advance,
Emile Poulin

By Lisa Seyller
Nov 14 2022

The app is not updating my purchases since 11/8

By Mary E Rynkiewicz
Nov 08 2022

I use the scan and pay but the app does not count all my visits. 6 visits since Nov. 1, but app has only counted 2. not getting points for all my visits

By Pat
Oct 28 2022

When I try to login on the mobile app, I keep getting a message that says the app can't process my log at this time. (APP4247). So even though I am entering the correct email and password, I can't get into the app at all. Please fix this asap. I have points that are expiring and now that the program has changed, I have to use them. BTW, I don't like the new program at all.

By Peppy Brown
Oct 10 2022

App disappeared

By Dan
Oct 02 2022

For several days when i try to use on-the-go ordering i get an error saying it is unavailable at this time. The app still works for payment but not for ordering

By Dan Eloff
Aug 27 2022

Everythign works fine but I press the Place Order button and nothing happens. That's kind of problematic.

By Karen
Aug 19 2022

Very frustrating that each time I try to use the app, the cashier states that the scan code on my is to blurry to use. I have had this trouble on two different phones and even lost $25 on the balance I had on the last app download, the Dunkin card I loaded on it disappeared so I added my CC to app and still can’t use the app to pay because the scan code isn’t clear enough to use which I don’t understand because I have an iPhone 13 so it shouldn’t be an issue. Help, I’m losing points by not using this app.

By Jo Anne Makely
Jul 31 2022

The app will not let me access it it says it is down for maintenance and will be up shortly I’ve turned off my phone turned it back on not quite sure what my password is otherwise I will delete it and try to go back on Help I’ve been paying cash for everything and I have funds in my account

By Linda R Meyers
Jul 11 2022

I am able to order food items but they say my frozen coffee is always "unavailable" I have to literally walk in and wait online which is a huge inconvenience. I even deleted app 5 times and reloaded to no avail.

By Celeste LaRue
Jul 07 2022

My app did not recognize me beginning last Saturday, July 3 and I no longer have mobile ordering. I also do not have any points. The reset password created a whole new account, which I do not wish. How do I recover my original account?

Thank you,

By Place order button is grayed out and won’t let me order
Jun 25 2022

Place order button is the only thing not working. I’ve shut down my phone and the app and the app works until you get to the end of the order. The place order button is gray and doesn’t work.

By Ann B Murphy
Jun 04 2022

I am a Senior and have had DD since forever back in MA. In 1960s. I have to sign in everytime I want to pay? Are you kidding me? I cannot remember the password. I liked the way you had it set up before this crazy change...Easy peasy. Really extremely aggravated. Please change this 🙏

By Crystal Wilson
Jun 02 2022

App won't load, stays on first screen that says Dunkin.....

By Mike Telford
May 11 2022

Can you help me get set up on the app? Changed password and it still won’t let me on!

By Joe
May 11 2022

Will not add items to cart

By Stephanie Conlon
May 03 2022

Not working has been 3 days now wont load froze on homescreen that says Dunkin

By Wayne Kauranen
May 02 2022

It doesn't work 1/2 the time. Losing points. I use the same location.

By William B.
Apr 15 2022

I'm trying to use it, I have internet connection, but it isn't opening.

By John Harvill
Apr 15 2022

I use my app every morning. This morning, it said I had been logged out because someone else had attempted to use it. When I signed back in via Apple, I had no balance, no points and no history.

Please help restore it back to the way it was April 14th.

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Developer: Dunkin' Brands, Inc.

E-Mail: [email protected]

Website: Visit Dunkin' Brands, Inc. Website

About this app

Try all of our contactless pickup options - carryout, drive-thru and curbside pickup! Options will vary by store.  Whether you’re stopping in store to scan your app or ordering ahead, load funds to your account to save time on your run.  All users can place their order ahead through Dunkin and skip the wait in store.  *Location and Notifications may be required to receive promotional offers.  Every 200 points earns you a free beverage.  Plus, get exclusive bonus point-offers.  Check app for details.  $1 = 5 points. 

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