Monzo Reviews

I signed up for an account, and they sent my card to the wrong address. That’s where it all went downhill. Where most banks would have someone you could speak with quickly to update and re-send, they don’t have that option. You need to use Monzo ’s chat function. It took 3 days for someone to respond to my initial message, but apparently the issue was too difficult for that agent, so they needed a “specialist” to get involved. More than two weeks later waiting for someone to get back to me and multiple “we’re so sorry, we guarantee a specialist will get back to you ASAP,” I asked them to close my account. They assured me again it would be resolved quickly, but there was nothing they could do in the meantime. After 3 weeks from my application, I received an email from someone called Eugene telling me that not only did they close my account, but I will never be allowed to open an account with them again? Updating an address for a client is a basic task for any bank. For this company, it may get you banned.

Worst bank ever , so much fee and customer service is so bad if you run an online store don’t use Monzo or bank

You can’t do anything. Stick to Barclays/NatWest

Couldn’t even get past the address when signing up. I live in a large building, and it only went up to the first couple of flats but didn’t offer mine and there was no way to type in the address manually. Yes, Royal Mail does have my address. Can’t experience this app as a bank because Monzo in unfortunately not an option.

Suddenly started asking for my card PIN when logging in and locked me out for no reason (claiming I entered it wrong three times) even though I entered it entirely correctly. Frustrating! Now I'm locked out of my money until they intrusively receive an ID verification (even though I did this before) and I cannot reach anybody. Please avoid.

I currently reside in both the USA and UK but was denied an account with no explanation. I hate ASB excellent credit score, no debt, etc, and for some reason I wasn’t approved.

No regard for customer onboarding experience or customer service. Plenty of better options such as Starling bank

I need to speak to someone and no chat function available to help. Called the phone number and that too won't route to a human. What am I paying £15 a month for?

We are many of people need to open a bank account in UK but we can’t because we live in iraq there are any have to create ?

I’m a study abroad student studying in the UK. I wanted a UK bank to make things easier while I’m here, and my school recommended this app. I went through the application, but unfortunately they rejected it. It gave no explanation as to why my application was rejected, and they also gave no opportunity for me to reapply since I was thinking maybe I incorrectly input some information. Oh well.

I love this app and Monzo continues to get better.

I find the US this app account limited with its offerings BUT on my first trip after COVID-19 I used it all throughout Europe and it is FANTASTIC!

There are NO international MasterCard fees and they give you a reasonable exchange rate. When you pay, choose “USD” not the local currency and this app does the exchange.

I love the fact it breaks down the purchases into categories.

Also, Europe is notorious for ATM card skimming. By keeping a lower balance on my this app I limit my risk. I also use it instead of my regular bank card for cash withdrawals.

I must say I like it and it’s practically the only card I use. Would love to see them do a Credit Card like Chime as you need a CC for many airlines and hotels

App is recommended

This option is lite

this app (USA customer) is absolutely wonderful, I’m so happy I found it!!

I hate how overly complex most banking apps are - too much noise, notifications, etc. I know myself, for me, less is more when it comes to my finances. this app is simple. No fees, no hoopla. I love their salary sorter. I can quickly sort my money into Pots - it’s very set it and forget it. this app is my absolute favorite bank!

They also has great customer support. I don’t think I’ve ever had a positive online chat experience in my life, but their chat team was superb!

Just Perfect !

It’s absolutely very good

My favorite bank I’ve had so far!

... there would be less frustration in the world!

highly recommend this app for a nice and pleasant experience with banking, so easy so straight forward and simple to use. If you haven’t already I strongly suggest trying it out !!!

I do like the idea but there is no credit card. It’s a online bank only. If they issue a credit card (visa preferred) it will be cherry on top of the cake. I like this app’s online bank but I would like them to have a credit card with it. Also, have to add more ATM Access as well as more ways to connect on like Zelle for US customers since Zelle has become one of the industry’s leading ways to share money. Also, support fir PayPal, Venmo and Stripe!

I had a friend try to install and open an account. Monzo attempts to launch then closes. It won’t open and he can initiate an account. I’ve read online about this issue as well. Some say they can’t access their account as a result. I’m concerned this may happen with my account if it updates. I’ve contacted this app support via their chat which is frustrating as they answer every once in a while then go dark for hours after asking a question.

Their latest response is:

“Hi Xxx, I'm so sorry for the delay here.
Are you all still having issues here? I don't believe this is something we have control over.”

Really? It’s your app! It’s not the brand new model iPhone with the latest iOS!

Anyway I’d highly recommend being careful at this point. Sadly. Because I was really fond of this app

I generally really enjoy this app but Monzo has actually gotten less fun to play around with in one of their recent releases. I don’t know why they took away the graph that shows your spending over the month and where you could scroll back and see the amount you had at any point in time. That was one of the best qualities. Also the international money transfer experience is annoying as you always have to add the international recipient over and over again, they don’t let you save. Overall I like this app but Monzo has definitely gotten worse.

App used to be rock solid, but it now periodically crashes and logs me out. AND, each time I must reenter my email address. Crashing + forced relogin is really unexcusable. App has also been getting slower with each update.

this app for me is the best bank i ever used , for many reasons like the ease of using their app and how it is connected to many amazing features, but i really need an iPad app that can work aside from Monzo on my iPhone because sometimes it is easier for me to use the iPad at work or at university so i really hope you consider to have a version of your app for iPad snd it is necessary that both apps will work together without signing out of one of the accounts.

Absolutely adore Monzo and bank, so much easier than anything you would find with other banks. Only thing I would ask for is a better way of securing Monzo . I would do this in the form of a touch ID or access pin. It would add an extra layer of security at very little expense to convenience. Other than that, an amazing way to usher in the new generation of banking.

Using this app makes it incredibly clear how much benefit designing finance around an app-first approach offers. No other bank can come close to this, and that’s because other banks were, well, banks before they were apps. Where other banking apps are user-hostile, this app is downright neighborly in its approach to being helpful. I can not recommend it enough to anyone looking for a primary or additional account.

Monzo was recommended to me by a family member who has used Monzo before, Monzo itself is seamless, logical and user friendly. It has worked perfectly and effectively in 3 different continents I have been to recently and all the fees I may or may not incur are clearly indicted to you from the start. Plus the card looks cool.

Amazing product (available only in the U.K. for now) that allows you to view and manage budget with ease.

Right now you just get a prepaid card, you have to put 100 bucks on it at first and when you use it, you can view everything seamlessly in Monzo .

Now a bank and supports Apple Pay! 😍

this app is simply the best banking app I ever used. Fast, intuitive, robust. It’s very easy to get an overview of your spending and send/receive money. You can even split bills with your this app friends in seconds. Also you get instant push notifications on every transaction, both in and out.

The iOS app is literally one of the best I've used for banking. What I like the most is that everything from signing up until managing my account can be done from an iOS app, instead of a website.

I love it; I get notifications whenever someone charges something to my phone; integrates well with verification of a purchase (you buy something online and then approve it in Monzo . )

Highly recommend!

Best customer service of any bank - replies within 10 minutes max all through messaging on your phone. Sent a new bank card out to America for me! Great budgeting and overseas exchange rate

Absolutely love this app. Transferring money is super easy, the interface is really nice, and using it while traveling is so convenient. I love that I’ll NEVER misplace this card because it’s neon colored. I’ve recommended it to all my friends.

I’ve been following a few other mobile only banks and this is by far the best one. I closed my Starling account and Barclays account and am now fully this app!

Would like to see more features to make it easier to manage payments, view patterns and analyse spending.