Contact Monzo Support

I signed up for an account, and they sent my card to the wrong address. That’s where it all went downhill. Where most banks would have someone you could speak with quickly to update and re-send, they don’t have that option. You need to use the app’s chat function. It took 3 days for someone to respond to my initial message, but apparently the issue was too difficult for that agent, so they needed a “specialist” to get involved. More than two weeks later waiting for someone to get back to me and multiple “we’re so sorry, we guarantee a specialist will get back to you ASAP,” I asked them to close my account. They assured me again it would be resolved quickly, but there was nothing they could do in the meantime. After 3 weeks from my application, I received an email from someone called Eugene telling me that not only did they close my account, but I will never be allowed to open an account with them again? Updating an address for a client is a basic task for any bank. For this company, it may get you banned.

Couldn’t even get past the address when signing up. I live in a large building, and it only went up to the first couple of flats but didn’t offer mine and there was no way to type in the address manually. Yes, Royal Mail does have my address. Can’t experience Monzo as a bank because the app in unfortunately not an option.

Suddenly started asking for my card PIN when logging in and locked me out for no reason (claiming I entered it wrong three times) even though I entered it entirely correctly. Frustrating! Now I'm locked out of my money until they intrusively receive an ID verification (even though I did this before) and I cannot reach anybody. Please avoid.