Contact Monzo Support
Company Name: Monzo Bank Limited
About: Monzo is a London-based digital-only bank platform.
Headquarters: London, England, United Kingdom.
Monzo Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Monzo - Mobile Banking. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Monzo - Mobile Banking. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Monzo Bank Limited
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Read 3 Customer Service Reviews 😭😔💔
Avoid. Awful service
by PopeyedThunder
I signed up for an account, and they sent my card to the wrong address. That’s where it all went downhill. Where most banks would have someone you could speak with quickly to update and re-send, they don’t have that option. You need to use the app’s chat function. It took 3 days for someone to respond to my initial message, but apparently the issue was too difficult for that agent, so they needed a “specialist” to get involved. More than two weeks later waiting for someone to get back to me and multiple “we’re so sorry, we guarantee a specialist will get back to you ASAP,” I asked them to close my account. They assured me again it would be resolved quickly, but there was nothing they could do in the meantime. After 3 weeks from my application, I received an email from someone called Eugene telling me that not only did they close my account, but I will never be allowed to open an account with them again? Updating an address for a client is a basic task for any bank. For this company, it may get you banned.
App interface issues
by SamGreenberg12!
Couldn’t even get past the address when signing up. I live in a large building, and it only went up to the first couple of flats but didn’t offer mine and there was no way to type in the address manually. Yes, Royal Mail does have my address. Can’t experience Monzo as a bank because the app in unfortunately not an option.
Horrible app - Avoid
by Aisla-8182
Suddenly started asking for my card PIN when logging in and locked me out for no reason (claiming I entered it wrong three times) even though I entered it entirely correctly. Frustrating! Now I'm locked out of my money until they intrusively receive an ID verification (even though I did this before) and I cannot reach anybody. Please avoid.
Have a Problem with Monzo - Mobile Banking? Report Issue
Why should I report an Issue with Monzo - Mobile Banking?
- Pulling issues faced by users like you is a good way to draw attention of Monzo - Mobile Banking to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Monzo - Mobile Banking customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Monzo - Mobile Banking.
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