Sunshine Health app not working? crashes or has problems?

Sunshine Health Status

Last Updated on 2024-10-14 by Centene Corporation

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User reports:
No current problems

User reports 0

Summary of Sunshine Health Problems 😠👌🔥

- Cannot log into account

- Takes multiple tries to log in

- Logs out every time app is closed

- Takes a long time to load

- Cannot stay on user when switching to another family member's benefit page

- Need to have catalog numbers to search for products

- App is falsely advertising convenience and usefulness

- Many complaints and issues reported by users

- App screen is blank or white and does not work for many users

1 Reported Issues: 😵🆘🛟🚨📢

Jessica White

2023-08-28

When registering for the app is asks for member ID and the date of birth. The member ID number is correct but when I enter my childs DOB it says the child has to be atleast 18 years or older. Understood- so when I enter the member ID number and my date of birth the records aren't showing them as a match- duh! This has been an ongoing issue for over six months now.

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Common Sunshine Health Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sunshine Health app on iOS and Android devices. Solve all Sunshine Health app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sunshine Health iPhone Issues and Solutions

Sunshine Health iOS app crashes, not working, errors
Sunshine Health iOS app network issues
Sunshine Health on iOS has black/white screen

Sunshine Health Android App Issues and Solutions

Sunshine Health has errors/crashing/not working
Sunshine Health server network connectivity issues
Sunshine Health has black screen

Sunshine Health iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sunshine Health app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sunshine Health app crashes or not working on Iphone (iOS):

Close and restart the Sunshine Health app on iPhone
Update Sunshine Health app to the Latest Version for iOS
Uninstall and reinstall Sunshine Health iPhone app
Update your iPhone to the latest iOS version

Fix Sunshine Health on iPhone unable to connect to server/internet connection issues::

To resolve Sunshine Health network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sunshine Health black/white screen (blank screen) on iPhone:

Follow the Sunshine Health iOS app troubleshooting guide Here →

Sunshine Health Android App Issues and Solutions

Fix Sunshine Health not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sunshine Health app issues:

Force Stop the Sunshine Health App
1. On android, goto "Settings" » click Sunshine Health app. » click "Force Stop".

Update Sunshine Health to the latest version on PlayStore

Clear Sunshine Health App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sunshine Health app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sunshine Health.

Fix Sunshine Health unable to contact server/ Sunshine Health internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sunshine Health » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sunshine Health » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sunshine Health on android.

Solve Sunshine Health black/white screens issue on Android:

Follow the Sunshine Health android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Centene Corporation, developers of Sunshine Health.