SRC app not working? crashes or has problems?

SRC Status

Published by Serena Software

Service Request Center Mobile enables users to browse available IT and business
service requests and their associated SLAs, and then submit and monitor requests
from their mobile devices. Your IT service staff and managers can also easily
approve, track, and fulfill requests from their mobile devices.

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Common SRC Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SRC app on iOS and Android devices. Solve all SRC app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SRC iPhone Issues and Solutions

SRC iOS app crashes, not working, errors
SRC iOS app network issues
SRC on iOS has black/white screen

SRC Android App Issues and Solutions

SRC has errors/crashing/not working
SRC server network connectivity issues
SRC has black screen

SRC iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SRC app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SRC app crashes or not working on Iphone (iOS):

Close and restart the SRC app on iPhone
Update SRC app to the Latest Version for iOS
Uninstall and reinstall SRC iPhone app
Update your iPhone to the latest iOS version

Fix SRC on iPhone unable to connect to server/internet connection issues::

To resolve SRC network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SRC black/white screen (blank screen) on iPhone:

Follow the SRC iOS app troubleshooting guide Here →

SRC Android App Issues and Solutions

Fix SRC not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SRC app issues:

Force Stop the SRC App
1. On android, goto "Settings" » click SRC app. » click "Force Stop".

Update SRC to the latest version on PlayStore

Clear SRC App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SRC app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SRC.

Fix SRC unable to contact server/ SRC internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SRC » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SRC » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SRC on android.

Solve SRC black/white screens issue on Android:

Follow the SRC android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Serena Software, developers of SRC.

100% Contact Match

Developer: Serena Software

E-Mail: [email protected]

Website: Visit SRC Website

About this app

Your IT service staff and managers can also easily approve, track, and fulfill requests from their mobile devices. • Catalog of services is available in 2 modes: with nested categories (for SSM 5. 2) and with a single level of categories (SSM older than 5. • Offline Mode. Mobile users can now download and work with items in offline mode, which enables them to continue work even when wi-fi or network coverage is unavailable. o Once new item is submitted, search through the Knowledge base is performed automatically while Title is entered. Service Request Center Mobile enables users to browse available IT and business service requests and their associated SLAs, and then submit and monitor requests from their mobile devices. Pop-up shows some articles found related to the Item Title.