MyDigicel app not working? crashes or has problems?

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106 User reports:
App has problems
 User reports 106

⚠️ Most reported problems ⚠️
Not working
50.8%

Login
16.9%

Something else
14.5%

Account
5.6%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
B
Brent:

App not opening

View
solution
R
Robert:

App will not open

View
solution
P
Papa Drex:

App does not load login screen, stuck at 100% loading

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solution

📋 18 Reported Issues:

P
Paul Papite 2025-02-25

I want to log in to mydigicel app but I can't.

K
Khadijah Hutchings 2024-05-09

Not able to top up even though there are no problems with my bank. Bank said its a problem with Digicel

R
Ravi Prasad 2023-11-13

I cant connect to fb n youtoube ssys code 400

K
Kirk Morgan 2023-11-09

I am unable to exit or close the app by using the back button!

⚠️ Troubleshoot | Report Issue ⚠️
Y
Yvette Redmond 2023-10-25

The app never completes payment. It just spins

K
Kira 2023-07-23

I cannot create a account to login

O
Orlon Jules 2023-02-24

I am unable to login to the app. It says and error has occurred. Please try again. I am able to login to my account using the web browser but not the app. A I am

C
Claudia Booth 2023-02-24

My Digicel app will not open . I reboot the phone yesterday , then click on it and it opened . Cannot open again.

K
Kaveeta Persad 2023-02-15

I am trying to pay my bill for the last week using the app I am getting an error message "error message code c400 .My son also tried on his phone and same error message. It is very disheartening to keep trying and having my phone discontented .I used the yooz app to pay my bill however this will only be reflected in 24 hrs which is very inconvenient in the event of any emergency.

⚠️ Troubleshoot | Report Issue ⚠️
K
Kreesh 2023-01-16

So i cannot refresh my digicel app.. It keeps telling me the new balance and amount of data that i have its been happening since a week now..... I need assistance please!

A
Aubrey Whitney 2022-12-07

My digicel app is not opening

R
Rowena 2022-09-16

My account isn't working. I need assistance please.

L
Laurell Lake 2022-08-27

I have an iPhone. Mobile app just opening and closing immediately. Deleted and reinstalled . Did not help.

V
Vincent 2022-08-23

I can't download de app mydigicel. The following message is shown: Kan je aankoop niet voltooien Dat item is niet te koop in je regio.

⚠️ Troubleshoot | Report Issue ⚠️
S
Serica 2022-08-04

My digicel app opens then close

S
Samantha Ali 2022-08-02

Its unavailable

M
Maria Croney 2022-07-28

My Digicel app comes up then closes

M
Michael 2022-05-30

App does not work once you move off of Home Screen to use another part of it. Simply will not return to home screen and just spins. Been like this for a week now!

Showing 1-18 of 18 reported issues:

Have a Problem with MyDigicel? Report Issue




Common MyDigicel Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. MyDigicel iPhone Issues and Solutions

  2. MyDigicel Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: mydigicel@digicelgroup.com

Website: 🌍 Visit MyDigicel Website

Privacy Policy: https://www.digicelgroup.com/en/mda-privacy-policy.html

Developer: Digicel_Group




‼️ Outages Happening Right Now

  • Apr 17, 2025, 08:39 PM

    a user from Dallas, United States reported problems with MyDigicel : Not working

  • Mar 22, 2025, 12:45 PM

    a user from Bridgetown, Barbados reported problems with MyDigicel : Not working

  • Mar 04, 2025, 03:31 PM

    a user from Willemstad, Unknown reported problems with MyDigicel : Not working

  • Mar 04, 2025, 02:06 PM

    a user from Kingston, Jamaica reported problems with MyDigicel : Crashes

  • Feb 18, 2025, 09:39 PM

    a user from Castries, Saint Lucia reported problems with MyDigicel : Login

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