FreePrints app not working? crashes or has problems?

FreePrints Status

Published by on 2023-12-29

Print photos quickly, easily and for FREE with the world’s #1 photo printing
app! No subscriptions. No commitments.


I have a problem with FreePrints

Are you having issues? Select the issue you are having below and provide feedback to FreePrints.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
541.7%

Not working
91.7%

Photo/Video
8.3%


Reported Issues: 65 Comments

By Gale goodman   3 months ago


When I try to order the magnet strip, when it gets to the page that says add additional sets the page gets stuck??! How do I get past that page??

By Janelle   3 months ago


I’m having problems getting my order thro to FreePrints. After it asks for my shipping address it says unable to upload one or more pictures. What shall I do?

By Janelle   3 months ago


Hello! I’m having trouble getting logged in to free prints. My phone tells me it cannot connect to server. How can I resolve this problem?

By Ivy   4 months ago


This app will not download on my device. Is this normal?

By Ella McGuigan   4 months ago


Issues uploading my photos to the server. I have tried everything and it just wont work

By Sarah   5 months ago


Everytime I go to pay it says we are unable to place your order please contact customer service... tried multiple different payment options.

By Amber Millar   5 months ago


Every time I try to open the app it closes and I've tried deleting it and re-downloading it and making space and reseting my phone, but it just keeps happening. I've never used the app before so I really don't know how to fix this or if it's an app bug.

By Carol   6 months ago


After 2 days photos still not uploaded

By Brenda stevenson   7 months ago


Was using you for years but now can't download latest version as says not compatible for my phone. So how do I relaod app

By Claire cundill   7 months ago


Hi, I've always used freeprints it's now saying my mob isn't compatible.

By Diane   8 months ago


Photos not uploading. First order. Screen just goes round and round for an hour now

By Jayleu   8 months ago


Free prints won’t upload

By Carole   8 months ago


FreePrints not uploading on my phone

By Jill Yarr   9 months ago


Payment keeps failing due to a time out

By Marta   10 months ago


Hi I have problem to pay for photos, each time problem accur unable to pay, error 2014.

By Linda prowsr   11 months ago


Free prints app not updating. It was OK about 2 hours ago as I ordered some photos.

By Amanda Allen   1 year ago


I have 1 custom print 10x8 in my shopping trolley that I want to keep. How do I delete unwanted items from my shopping trolley

By Amanda Allen   1 year ago


I have 1 custom print 10x8 in my shopping trolley that I want to keep. How do I delete unwanted items from my

By Unkown   1 year ago


Won't let me cancel an order that accidentally was bought when I didn't want it.

By Magdalena Henderson   1 year ago


My app keeps crushing and I am not able to order prints. Could you help me resolve this issue. Thank you.

By Pauline Chapman   1 year ago


keeps saying not uploading, but some are completed, this has been over 1 hour!

By Mark   1 year ago


My photos are failing to upload for my FreePrints app

By Amanda   1 year ago


"Failed to upload" over half my pictures at least 5 times!

By Janie A Logan-Bell   1 year ago


Won't allow me to purchase. Says card is denied every time.

By Kaylee wade   1 year ago


It will not let me use the address I put in and it's correct????

By Caroline Talbot   1 year ago


My pics won’t upload

By Angela CUshnahan   1 year ago


Not working won't download

By Dorothy Rusignuolo   1 year ago


PlAced an order. Photos will not upload. Live chat, was not able to send .

By Dorothy Rusignuolo   1 year ago


Aced an order. Photos will not upload. Live chat, was not able to send .

By Gerald cook   1 year ago


This the thrid sending no hear back yet i place a order of pictures paid my money n only got half my order

By Jill Deacon   1 year ago


Can’t get on app, constantly loading

By Clara Ketner   1 year ago


I am having problems uploading my photos

By Charlotte O'Neill   1 year ago


When I am scrolling through my photos, it will only let me go up for about 3 seconds then jump and take me back to the bottom of my photos so I cannot go up and select any from further in my photos

By Millie   1 year ago


All of the free print apps (free prints, cards, photo books and tiles ) won't work

By Millie   1 year ago


All of the free print apps (free prints, cards, photo books and tiles ) won't work

By Sandra   1 year ago


Not accepting payment

By Pamela Salisbury   1 year ago


Difficulty uploading photos. It keeps going back to the beginning of .my photos. Very time consuming. Not happened before.

By Barbara J Machado   1 year ago


Can't open

By Sondra Farrell   1 year ago


After selecting photos the "next" feature does not let me continue. Also lost my selection.

By Ann ford   1 year ago


My photos not downloading can’t proceed past select size

By Gillian   1 year ago


Only some of my requested photos are being completed for printing. Can't proceed with order and payment. Message says server problem then code HTTP403 is flagged up. Looks serious .

By Gillian   1 year ago


Only some of my requested photos are being completed for printing. Can't proceed with order and payment. Message says server problem then code HTTP403 is flagged up. Looks serious .

By Sally   1 year ago


Couldnt submit order yesterday, been back onto the app and it is now telling me that one of the photos has failed to upload. Deleted the photo, tried the photo numerous times, not uploading. Left it a few hours, now i'm clicking on "deliver to this address" and nothing is happening. Come on, get it sorted!!!!!!

By Louise funnell   1 year ago


Uploaded my pics but wont let me log in to pay

By Sally   1 year ago


Got through to the payment stage, clicked submit order, kept buffering, not sure if order has gone through.

By Victoria Davis   1 year ago


When I go to scroll the pictures to choose my 85, it keeps shoving me back to the bottom. It’s getting very frustrating. I never used to have problems with this app. This also happened when I tried to use the photobooks app.

By Shirley Warrington   1 year ago


The app keeps buffering and will not let me proceed

By Leanne Jenkins   1 year ago


Hello, every time I try to pay for my FreePrints for my order to be processed, it says there’s an error and to try again. It’s happening all weekend and I’ll lose my free photos if it’s not gone through by tonight.

By Shari   1 year ago


I am trying to install it on my android but it keeps saying went wrong, try again later

By Shawn triche   1 year ago


Yea when i go to check out its not letting me im using my bank card and i no i have the funds to cover it

By Niall Corcoran   1 year ago


Photos not uploading. Very frustrating after spending all that time choosing them

By Mairi Smith   1 year ago


Photos won't upload

By Aimee Bowyer   1 year ago


This is the first time I've tried this app, and it froze while uploading the photos. I'm trying to upload 70 + pictures, and it froze with 16 left to go.

By Jill Bartlett   1 year ago


I am not able to add pictures off my gallery which have been downloaded from messenger. They won't show on photos in the freeprints app.

By Cindy Champness   1 year ago


Some photos are not uploading.

By Jeff   1 year ago


24 photos, only 2 uploaded. Ready fail to upload.

By Sarah Mc Sweeney   1 year ago


I am trying to download photos and it keeps saying waiting to download. I am trying for two days s and still the same

By Vanessa Knight   1 year ago


App gets to final payment and stalls. I have no idea if payment has gone through or not. Just keeps buffering

By Lorene   1 year ago


I have $3.87 in my account, what I ordered was 10 free photos, the total with shipping is $.99. yet an error comes up. Please explain why my order can't go through.

By Hannah Winton   1 year ago


I am not able to upload my photos after selecting them. They just say ‘waiting to upload’. It took all day for it to load 2 photos. Will we get an the opportunity to have 2 lots of prints of 40 instead for June due to there obviously being a problem with the actual app. Seemingly it’s a popular problem at the moment. Thanks, Hannah

By Virginia   1 year ago


Trying to upload over 100 photos, it’s frozen after uploading 17

By Annette Marquez   1 year ago


I'm trying to change shipping address but it's not letting me...

By Mary. Engle   1 year ago


Been trying to down load pictures for 2 days cannot load.When will problem be solved?please let me know. 9378309089

By Heather   1 year ago


I am trying to upload photos to FreePrints but saying waiting to upload. I have kept trying but still not working. Is there an issue

By Rosemary Whalley   2 years ago


My order has got stuck on"submitting" and means I cannot complete my order


Common dislikes about FreePrints app

- Customer service is not dependable

- Photos larger than 4x6 can be damaged in transit

- Last batch of photos were blurry and colors were off



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Common FreePrints Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PlanetArt, developers of FreePrints.


100% Contact Match

Developer: PlanetArt

E-Mail: [email protected]

Website: Visit FreePrints Website



About this app

Print photos quickly, easily and for FREE with the world’s #1 photo printing app! No subscriptions. No commitments. ™ Just free prints!  If you like this app, you’ll love our other apps: this app Photobooks® gives you a free photo book every month; this app Photo Tiles®, free wall décor every month; and this app Gifts®, a free personalized gift every month – all for just a nominal delivery charge, with no subscriptions or commitments.  And with standard shipping and handling charges starting at just $1. 99 (and never more than $9. 99, regardless of order size), you simply can’t go wrong. • Shipping and handling – Standard shipping starts at just $1. 99 and never goes above $9. • Print photos and get them delivered to your door in just a few days!  Order up to 85 FREE 4x6 photo prints a month right from your iPhone or iPad.  We print your photos on your choice of deluxe glossy or premium matte photo paper.  Your free prints will arrive on your doorstep in just days – and all you pay is a small shipping charge.  We promise vivid color reproduction, brilliant whites, fade-free images and the assurance that every photo ordered will be printed to the highest quality standards.  Just open FreePrints and select the photos you want to print from your Camera Roll, Photostream, Facebook, Instagram and more.  We store your photos, in accordance with our terms of use, so that you can use them for other orders in the future if you wish, using this app or our other apps.  From our humble beginnings as a photo lab in Midland, Texas, we’ve grown this app into the top-ranked photo printing app in the world.  In a mobile world, all of our most important photos live on our phones and tablets, and yet there was never an easy way to get them printed.  Discover the world’s #1 photo printing app with hundreds of thousands of 5 star reviews worldwide!  Having physical photos of your favorite memories means so much more than having them stuck on your phone.  With just a few taps, you can select your favorite photos and have them headed straight to your mailbox.  Ordering your free prints couldn’t be easier.  After one too many fights with USB sticks, photo kiosks and unreliable websites, we set out to solve this problem: Enter this app. 



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