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Are you having issues? Select the issue you are having below and provide feedback to FreePrints.
By Gale goodman 3 months ago
When I try to order the magnet strip, when it gets to the page that says add additional sets the page gets stuck??! How do I get past that page??
By Janelle 3 months ago
I’m having problems getting my order thro to FreePrints. After it asks for my shipping address it says unable to upload one or more pictures. What shall I do?
By Janelle 3 months ago
Hello! I’m having trouble getting logged in to free prints. My phone tells me it cannot connect to server. How can I resolve this problem?
By Ivy 4 months ago
This app will not download on my device. Is this normal?
By Ella McGuigan 4 months ago
Issues uploading my photos to the server. I have tried everything and it just wont work
By Sarah 5 months ago
Everytime I go to pay it says we are unable to place your order please contact customer service... tried multiple different payment options.
By Amber Millar 5 months ago
Every time I try to open the app it closes and I've tried deleting it and re-downloading it and making space and reseting my phone, but it just keeps happening. I've never used the app before so I really don't know how to fix this or if it's an app bug.
By Carol 6 months ago
After 2 days photos still not uploaded
By Brenda stevenson 7 months ago
Was using you for years but now can't download latest version as says not compatible for my phone. So how do I relaod app
By Claire cundill 7 months ago
Hi, I've always used freeprints it's now saying my mob isn't compatible.
By Diane 8 months ago
Photos not uploading. First order. Screen just goes round and round for an hour now
By Jayleu 8 months ago
Free prints won’t upload
By Carole 8 months ago
FreePrints not uploading on my phone
By Jill Yarr 9 months ago
Payment keeps failing due to a time out
By Marta 10 months ago
Hi I have problem to pay for photos, each time problem accur unable to pay, error 2014.
By Linda prowsr 11 months ago
Free prints app not updating. It was OK about 2 hours ago as I ordered some photos.
By Amanda Allen 1 year ago
I have 1 custom print 10x8 in my shopping trolley that I want to keep. How do I delete unwanted items from my shopping trolley
By Amanda Allen 1 year ago
I have 1 custom print 10x8 in my shopping trolley that I want to keep. How do I delete unwanted items from my
By Unkown 1 year ago
Won't let me cancel an order that accidentally was bought when I didn't want it.
By Magdalena Henderson 1 year ago
My app keeps crushing and I am not able to order prints. Could you help me resolve this issue. Thank you.
By Pauline Chapman 1 year ago
keeps saying not uploading, but some are completed, this has been over 1 hour!
By Mark 1 year ago
My photos are failing to upload for my FreePrints app
By Amanda 1 year ago
"Failed to upload" over half my pictures at least 5 times!
By Janie A Logan-Bell 1 year ago
Won't allow me to purchase. Says card is denied every time.
By Kaylee wade 1 year ago
It will not let me use the address I put in and it's correct????
By Caroline Talbot 1 year ago
My pics won’t upload
By Angela CUshnahan 1 year ago
Not working won't download
By Dorothy Rusignuolo 1 year ago
PlAced an order. Photos will not upload. Live chat, was not able to send .
By Dorothy Rusignuolo 1 year ago
Aced an order. Photos will not upload. Live chat, was not able to send .
By Gerald cook 1 year ago
This the thrid sending no hear back yet i place a order of pictures paid my money n only got half my order
By Jill Deacon 1 year ago
Can’t get on app, constantly loading
By Clara Ketner 1 year ago
I am having problems uploading my photos
By Charlotte O'Neill 1 year ago
When I am scrolling through my photos, it will only let me go up for about 3 seconds then jump and take me back to the bottom of my photos so I cannot go up and select any from further in my photos
By Millie 1 year ago
All of the free print apps (free prints, cards, photo books and tiles ) won't work
By Millie 1 year ago
All of the free print apps (free prints, cards, photo books and tiles ) won't work
By Sandra 1 year ago
Not accepting payment
By Pamela Salisbury 1 year ago
Difficulty uploading photos. It keeps going back to the beginning of .my photos. Very time consuming. Not happened before.
By Barbara J Machado 1 year ago
Can't open
By Sondra Farrell 1 year ago
After selecting photos the "next" feature does not let me continue. Also lost my selection.
By Ann ford 1 year ago
My photos not downloading can’t proceed past select size
By Gillian 1 year ago
Only some of my requested photos are being completed for printing. Can't proceed with order and payment. Message says server problem then code HTTP403 is flagged up. Looks serious .
By Gillian 1 year ago
Only some of my requested photos are being completed for printing. Can't proceed with order and payment. Message says server problem then code HTTP403 is flagged up. Looks serious .
By Sally 1 year ago
Couldnt submit order yesterday, been back onto the app and it is now telling me that one of the photos has failed to upload. Deleted the photo, tried the photo numerous times, not uploading. Left it a few hours, now i'm clicking on "deliver to this address" and nothing is happening. Come on, get it sorted!!!!!!
By Louise funnell 1 year ago
Uploaded my pics but wont let me log in to pay
By Sally 1 year ago
Got through to the payment stage, clicked submit order, kept buffering, not sure if order has gone through.
By Victoria Davis 1 year ago
When I go to scroll the pictures to choose my 85, it keeps shoving me back to the bottom. It’s getting very frustrating. I never used to have problems with this app. This also happened when I tried to use the photobooks app.
By Shirley Warrington 1 year ago
The app keeps buffering and will not let me proceed
By Leanne Jenkins 1 year ago
Hello, every time I try to pay for my FreePrints for my order to be processed, it says there’s an error and to try again. It’s happening all weekend and I’ll lose my free photos if it’s not gone through by tonight.
By Shari 1 year ago
I am trying to install it on my android but it keeps saying went wrong, try again later
By Shawn triche 1 year ago
Yea when i go to check out its not letting me im using my bank card and i no i have the funds to cover it
By Niall Corcoran 1 year ago
Photos not uploading. Very frustrating after spending all that time choosing them
By Mairi Smith 1 year ago
Photos won't upload
By Aimee Bowyer 1 year ago
This is the first time I've tried this app, and it froze while uploading the photos. I'm trying to upload 70 + pictures, and it froze with 16 left to go.
By Jill Bartlett 1 year ago
I am not able to add pictures off my gallery which have been downloaded from messenger. They won't show on photos in the freeprints app.
By Cindy Champness 1 year ago
Some photos are not uploading.
By Jeff 1 year ago
24 photos, only 2 uploaded. Ready fail to upload.
By Sarah Mc Sweeney 1 year ago
I am trying to download photos and it keeps saying waiting to download. I am trying for two days s and still the same
By Vanessa Knight 1 year ago
App gets to final payment and stalls. I have no idea if payment has gone through or not. Just keeps buffering
By Lorene 1 year ago
I have $3.87 in my account, what I ordered was 10 free photos, the total with shipping is $.99. yet an error comes up. Please explain why my order can't go through.
By Hannah Winton 1 year ago
I am not able to upload my photos after selecting them. They just say ‘waiting to upload’. It took all day for it to load 2 photos. Will we get an the opportunity to have 2 lots of prints of 40 instead for June due to there obviously being a problem with the actual app. Seemingly it’s a popular problem at the moment. Thanks, Hannah
By Virginia 1 year ago
Trying to upload over 100 photos, it’s frozen after uploading 17
By Annette Marquez 1 year ago
I'm trying to change shipping address but it's not letting me...
By Mary. Engle 1 year ago
Been trying to down load pictures for 2 days cannot load.When will problem be solved?please let me know. 9378309089
By Heather 1 year ago
I am trying to upload photos to FreePrints but saying waiting to upload. I have kept trying but still not working. Is there an issue
By Rosemary Whalley 2 years ago
My order has got stuck on"submitting" and means I cannot complete my order
- Customer service is not dependable
- Photos larger than 4x6 can be damaged in transit
- Last batch of photos were blurry and colors were off
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Complete guide to troubleshoot FreePrints app on iOS and Android devices. Solve all FreePrints app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PlanetArt, developers of FreePrints.
100% Contact Match
Developer: PlanetArt
E-Mail: [email protected]
Website: Visit FreePrints Website
Print photos quickly, easily and for FREE with the world’s #1 photo printing app! No subscriptions. No commitments. ™ Just free prints! If you like this app, you’ll love our other apps: this app Photobooks® gives you a free photo book every month; this app Photo Tiles®, free wall décor every month; and this app Gifts®, a free personalized gift every month – all for just a nominal delivery charge, with no subscriptions or commitments. And with standard shipping and handling charges starting at just $1. 99 (and never more than $9. 99, regardless of order size), you simply can’t go wrong. • Shipping and handling – Standard shipping starts at just $1. 99 and never goes above $9. • Print photos and get them delivered to your door in just a few days! Order up to 85 FREE 4x6 photo prints a month right from your iPhone or iPad. We print your photos on your choice of deluxe glossy or premium matte photo paper. Your free prints will arrive on your doorstep in just days – and all you pay is a small shipping charge. We promise vivid color reproduction, brilliant whites, fade-free images and the assurance that every photo ordered will be printed to the highest quality standards. Just open FreePrints and select the photos you want to print from your Camera Roll, Photostream, Facebook, Instagram and more. We store your photos, in accordance with our terms of use, so that you can use them for other orders in the future if you wish, using this app or our other apps. From our humble beginnings as a photo lab in Midland, Texas, we’ve grown this app into the top-ranked photo printing app in the world. In a mobile world, all of our most important photos live on our phones and tablets, and yet there was never an easy way to get them printed. Discover the world’s #1 photo printing app with hundreds of thousands of 5 star reviews worldwide! Having physical photos of your favorite memories means so much more than having them stuck on your phone. With just a few taps, you can select your favorite photos and have them headed straight to your mailbox. Ordering your free prints couldn’t be easier. After one too many fights with USB sticks, photo kiosks and unreliable websites, we set out to solve this problem: Enter this app.