Tuya Smart Status
Published by Tuya Inc. on 2023-12-11 Tuya Smart. Smart life, smart living
• Remotely control home appliances from
anywhere
• Add and control multiple devices at once with one App
• Voice
control via Amazon Echo and Google Home
• Interworking of multiple smart
devices.
Are you having issues? Select the issue you are having below and provide feedback to Tuya Smart.
problems reported in the last 24 hours
Reported Issues: 31 Comments
By Dave Farmer 2 months ago
Up to now I have been able to view historic temperature and humidity data: day/month/year on two different sensors in two different homes. Recently, historic day data has vanished except for the last few days. Month/year data unaffected
By Ray Wills 6 months ago
I have a TUYA SMART CONTROL PANEL, model CCP-TY-EU-LN. I can not activate the built in Alexa voice control. Alexa works fine on my phone to control my Tuya switchs. Can you help?
By Eddie 11 months ago
It does not alert me when it sees something out there movement etc. it will notify me if it sees my canopy blowing in the wind and it does not see anybody walking around or me walk it outside. What is wrong with this
By Joe A 11 months ago
I have a Tuya Smart Bulb Camera. Some of the setting are not working properly. The Sensitivity level will not change from medium. The Recording settings will not change from events ony. It records continuously or not at all. What can I Do?
By Jose chan 1 year ago
I paired the lock with Tuya App and appeared in the room, I am trying to create a SCENE using TAP TO RUN, but the lock does not appear in the devices in any room after go to THEN. What I need to do? THANKS
By Mrs Lucinda J Weston-Stiff 1 year ago
The app keeps crashing when trying to view my camara. Uninstalled and restarted my phone and still doing it. Been doing it for 2 weeks!!
By Edwin Grimes 1 year ago
App opens then immediately closes.
By Jeremiah Carnell Simington Jr 1 year ago
App failed to start repeatedly. Uninstalled it. Re-instal didn't help. Reset power socket camera device. Now pairing fails. It beeps saying it read the bar code. But still no connection. Router says the device is connected to WiFi. The App is not telling me what's wrong it just fails. Junk???
By Andre 1 year ago
App keeps crashing after update to android 13 on s22 when video streams are opened. All is working on s9 phone
By Duncan Walker 1 year ago
App crashes as soon as I try opening camera! Ive restarted phone, uninstalled and re installed app.Help please.
By Marlena Pounds 1 year ago
App keeps crashing.
By Charles 1 year ago
Every time I open app to view smart video doorbell app keeps dropping off. Tried restart and cleared cache and still not working.
By Jeffrey Sutton 1 year ago
Iam using a Samsung S5 smart phone and my Tuya Smart App keeps crashing on me. Is there anything I can try to eliminate this problem? I know this smart phone is kinda old and Iam hoping this is not the reason it keeps crashing. The camera stay's on until I try to go into the settings and for some reason it just shut's off. And sometimes on start up. Please help me.
By Charlie C 1 year ago
Hi, After my iPhone updated to iOS 15.6.1, when I open the Tuya app it keep on clashing.. Could you help to update the Tuya app in par with new iOS15.6.1? Thank you.
By Charlie C 1 year ago
Hi, After my iPhone updated to iOS 15.6.1, when I open the Tuya app it keep on clashing.. Could you help to update the Tuya app in par with new iOS15.6.1? Thank you.
By Luigi 1 year ago
Keep crashing again! useless!
By MATTIA 1 year ago
Keep crashing
By Al 1 year ago
Yeah just tried to use the app on mobile for garage doors & just keeps crashing won't open .
By Duncan Stirling 1 year ago
Crashes on opening app
By David Hayler 1 year ago
iPad Air 2 Updated to 15.6.1 And now Tuya app crashes on opening
By Stan 1 year ago
App crashes on opening. Just like Natalie.
By Natalie 1 year ago
Having problems with the Tuya smart app for my cctv cameras as soon as I click onto the app the Home Page stays on for 10 seconds unable to view cameras and it crashes completely and app goes off the screen from my mobile device this has been happening past 24 hours very very annoying
By Kristen 1 year ago
My garage door keeps saying it’s open and sends notifications, even when it is closed
By Vaughan 1 year ago
We cannot seem to access any setting features. It says in the FAQ to click “…” but the only thing that it lets me do is change the way I’m looking at my list.
By Asen Stoychev 1 year ago
Application can not start.
By Christopher Etter 1 year ago
Every time I click on my vacuums the app crashes. Unable to manage the vacuums in app.
By ray clatworthy 1 year ago
Every time I click on settings on my smart door bell it crashes thank you.
By Chear Swee Kwin 1 year ago
Very often happpened : - new generated temporary passwords or remote dynamic passwords not working - existing Temporary passwords on and off not working - failed records for a certain period - Easily taped the lock hole to block the lock from working
By Jeffrey Grant 1 year ago
I need to know how to delete saved storage
By Winston Sealey 1 year ago
The installation process fails repeatedly.
By Garry Gargano 2 years ago
I love the lights and all the variations of colors but I have a problem crash on my iPhone that occurs when using the color dial.
Common dislikes about Tuya Smart app
- Inconsistent ease of installation and performance of the available plug-in devices.
- Expense can get out of hand when needing several of them.
- Took nearly an hour and additional time on the phone with the helpdesk to get a single Wi-Fi hub let plug up and running.
- Scenes do not work at all.
- Sunset/sunset adjustment feature not available in timer section.
- App microphone stopped working.
- Camera tilt/panning control no longer works.
- Light bulb disconnects and has to be reconnected to WiFi every three weeks.
- Have to manually enter WiFi SSID every time device is reset.
Have a Problem with Tuya Smart? Report Issue
Leave a comment:
Common Tuya Smart Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Tuya Smart app on iOS and Android devices. Solve all Tuya Smart app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tuya Inc., developers of Tuya Smart.
Verified email
Contact e-Mail: [email protected]
100% Contact Match
Developer: Tuya Inc.
E-Mail: [email protected]
Website: Visit Tuya Smart Website
83.33% Contact Match
Developer: Tuya Inc.
E-Mail: [email protected]
Website: Visit Tuya Inc. Website
It allows you to seamlessly connect your health records using the body fat scale to Apple Health, where BMI, weight, height, fat percentage, and more can be found in Apple Health's body measurements, giving you a clear and comprehensive picture of your health. Devices automatically start/stop working based on temperature, location and time. this app has integrated with HealthKit. You'll need to enable health privacy permissions for this app. During the use process, how to ask questions and comments can be feedback to us in the "FAQ & Feedback" in TuyaSmart . • Interworking of multiple smart devices.
