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by Chu^2

I’m extremely frustrated with the new app, one day all of a sudden in late December, my app microphone stopped working, I thought, ok, maybe because I’m using iOS 9.3, so I tried my husbands phone he has iOS 10 and it still didn’t worked, I thought maybe because camera defective, so I tried it on my other camera still doesn’t work, after going through 4 more updates, they still didn’t fix the problem at all, right now both my microphone and camera tilt/panning control no longer works, customer service stopped replying back to me what’s going on, I cannot believe they broke the app and never fix it. By the way I finally broke down and tried it on my iOS 12.2 on my iPad and thinking maybe it will worked now, NOPE! Still broken, camera froze as soon as I touch microphone or panning button. By the way their app also said the software is compatible with iOS 9 above, so they had no reason to deliver broken software when none of my iOS worked

by Jeremy Moran

I am not sure what has happened to the app within the past few months, but once every three weeks, the light bulb disconnects and I have to reconnect it to the WiFi and set up the device all over again. Now, not only is the device not automatically recognizing my WiFi networks (unless I always allow the app to access my location, not sure why), but in order to set up the device, I have to MANUALLY enter my WiFi SSID EVERY TIME I RESET. I have tried COUNTLESS times in the past few days and nothing works. It is beyond frustrating since the reset process is long and tedious, and even more so because I am entering all of my information correctly. I used to love this app, but I can say that I am considering throwing away this light bulb and app for good if this issue isn’t resolved. Beyond frustrating.

by TigerMO53

As long as you just use the basic timer to turn things on and off at a set time, this app works fine with the mini smart socket. Other features that look like they should work in this app, don't work. For example, the app says you can create a scene to turn lights on and off at sunrise and sunset. In order for that to work, the location services within the app have to be able to find your city. I live in the fourth largest city in Missouri, but my hometown is not on the map. The GPS correctly finds my location on the map, but there is no city shown there. Without the app knowing what city I live in, it is unable to look up the sunrise and sunset data for my location. Rather than having lots of features and not have all of them work, I'd rather the app be bare-bones and have fewer features that actually do work.