Tuya Smart Reviews

Tuya Smart Reviews

Published by on 2021-06-08

Tuya Smart. Smart life, smart living • Remotely control home appliances from
anywhere • Add and control multiple devices at once with one App • Voice
control via Amazon Echo and Google Home • Interworking of multiple smart
devices. Devices automatically start/stop working based on t...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Tuya Smart Reviews


  • By

    Smart Socket

    This device works great However, I can see how some consumers could get really confused when setting the time for astrological timing. I would give it 5 stars if you fix the recommended issues below. The scenes do not work at all. It would be nice in the timer section to give your first option a sunset/sunset adjustment feature then a specific time. Then for the other two in the middle allow a set time with the very last timing adjustment to allow for sunrise/sunrise adjustment or a specific time. Scene would be great if you are grouping devices together to create a scene between multiple devices. To confusing to have a scene adjustment and then a separate feature of just time adjustment. The other thing is make it understand its geographical area and whether you use military time or standard 1-12 as well as Celsius vs Fahrenheit. Other than that the app is super fast and responsive and works great with Alexa. Please make the fix for I sell these devices and do not want anymore calls or returns because of goofy programming.





  • By

    Almost Five Stars 🌟🌟🌟🌟

    Almost Five Stars 🌟🌟🌟🌟 This device and app was very easy to set up and works great, and I only have a few recommendations for improvement to make this a five star 🌟 🌟🌟🌟🌟 winner. It is fast and works great with Echo / Alexa. On a few occasions Alexa would inform me of trouble connecting to the device and we weren’t able to connect via the app either. There was an error message stating the device was offline. I contacted customer service quick and easily via the app and they responded fairly quickly within 3 hours on instructions on how to restore the device connection by pressing the button on the device for 6-8 seconds. While this worked in a snap, my concern is what if we were away and wanted to turn the lights on remotely via one of the wonderful features in the app? There’s no way I could have reestablished the connection remotely. Thank goodness this problem has not occurred to often and did not appear to occur when we were away and wanted to turn the lights on and off at random times to ward off any potential burglars. Being able to reset the device remotely would be ideal. Other recommendations I have is to allow landscape mode in the iPad version of the app and to allow options for temperature readings in both Celsius and Fahrenheit. Also would like to be able to control via Apple Watch ⌚️. But works great otherwise.


  • By

    Handy App to Make Your Home Smarter - Integrates with Alexa

    Bought some of the Tuya WiFi wall outlet switch modulesThey were simple to set up as long as you followed the instructions on the paper insert. The app also tells you what to do. Make sure you have a clear view of the LED. Even when you unplug the module, it still retains it’s name, the one you choose when setting up the module. Use the app. Pretty straightforward. It’s also easy to integrate with Alexa. The Alexa app has the ability to pull in different manufacturers of smart home hardware, by giving each its own name. I recommend keeping the same name on the Tuya app. Amaze your friends by what happens when you say, Alexa, turn on front fountain!” One last thing: I discovered the app let’s you set timers. Choosing start, stop times and repeating days. It’s easy to set it, vastly superior to a electromechanical timer I owned in the past. Have fun with the app, making your home smarter!


  • By

    New update broke everything since late December

    I’m extremely frustrated with the new app, one day all of a sudden in late December, my app microphone stopped working, I thought, ok, maybe because I’m using iOS 9.3, so I tried my husbands phone he has iOS 10 and it still didn’t worked, I thought maybe because camera defective, so I tried it on my other camera still doesn’t work, after going through 4 more updates, they still didn’t fix the problem at all, right now both my microphone and camera tilt/panning control no longer works, customer service stopped replying back to me what’s going on, I cannot believe they broke the app and never fix it. By the way I finally broke down and tried it on my iOS 12.2 on my iPad and thinking maybe it will worked now, NOPE! Still broken, camera froze as soon as I touch microphone or panning button. By the way their app also said the software is compatible with iOS 9 above, so they had no reason to deliver broken software when none of my iOS worked


  • By

    Schedules have left the building

    I have several switches with schedules assigned. Last week all schedules disappeared from the app under each device however the schedules are still working from their servers. This would be ok but I can’t change an existing schedule nor could I delete one if it was no longer needed. Tried to uninstall and install app as well as contact via feedback but no solution to be found. Also, if I lose power all switches have to be reset—which is a pain for the modules behind a large piece of furniture. Works great with Alexa and TuyaSmart app to turn things on and off and would get 5 stars if it weren’t for the schedule, lack of support, and reset issues noted above. Update May 31, 2018 It looks like the latest release fixed my missing schedule problem, but now the widget function seems to have disappeared.


  • By

    Need to be a Universal app

    I cringe every time I see a “1X” or “2X” pop up the first time I run a new app. It’s ridiculous to still be developing iPhone-only apps 8 years after the introduction of the iPad, and nearly as long for Universal apps. Utilize all of the available screen real estate to minimize scrolling and eliminate sub-windows where possible. Scheduling is more difficult than it needs to be because each on or off operation needs to be added separately, which is counterintuitive to how most people define schedules. Please provide the ability to define both on and off events in a single timer entry. Finally, the “Common function” link is completely superfluous, since there’s already a power toggle button in each item pane. If there are more options for a given device, then either provide that link, or provide addition buttons or sliders in the panel, as appropriate.


  • By

    Faster than Wemo

    I have several outlets that connect to the TuyaSmart app as well as a wemo light switch. I have been using these devices for over a year now, and I have found that the TuyaSmart app loads faster and picks up communication with the attached devices faster. Switching devices on or off from the app works just as fast as flipping a wall switch. The wemo device seems to work faster after it warms up, but other then to compare it for a review, I’m not sitting in front of my hall light toggling the thing on and off until it works fast enough. I always notice a lag with the wemo, but there is no lag with TuyaSmart. Adding devices to the app is also much easier and it works with Alexa. When I shop for additional wi-fi devices, I will look for compatibility with this app.





  • By

    Timer is great; other features not so

    As long as you just use the basic timer to turn things on and off at a set time, this app works fine with the mini smart socket. Other features that look like they should work in this app, don't work. For example, the app says you can create a scene to turn lights on and off at sunrise and sunset. In order for that to work, the location services within the app have to be able to find your city. I live in the fourth largest city in Missouri, but my hometown is not on the map. The GPS correctly finds my location on the map, but there is no city shown there. Without the app knowing what city I live in, it is unable to look up the sunrise and sunset data for my location. Rather than having lots of features and not have all of them work, I'd rather the app be bare-bones and have fewer features that actually do work.


  • By

    Okay I suppose. Some caveats.

    Joining these to my network is always a bit of a challenge but I get there. My biggest gripe is that it’s obviously “cloud-based“. Meaning, even if the outlets and my phone are all on my private home network, if my outside Internet is down, I can’t communicate with the outlets in my own house! That was a RUDE SURPRISE the first time I had an Internet outage! With everything on the same wi-fi network my phone and the outlets should be able to communicate directly at all times. Any “added bonus“ that the cloud may give should be icing on the cake, not a requirement. Still, once these are joined to your network, and if you don’t have an external internet outage (which is rare), they work and work fine. The app is simple and intuitive. Nice interface.


  • By

    Great international company

    Monster size reach. I am impressed. Surprised I hadn’t heard more or much about them. I would readily give 5 stars for the information they make available and willingness to share BUT I have a TuyaSmart Smart cam that keeps going offline on me and there is no way to wake it up as well as no way within the app to communicate with it. It gets very frustrating to repeatedly see the “camera offline “ message and no way at all to do anything about it to get it back online. Otherwise very helpful links in the help section but none that easily or simply addresses the ‘camera offline’ issue for how to activate it to get it back online.


  • By

    App No Longer Connects to Device

    I am not sure what has happened to the app within the past few months, but once every three weeks, the light bulb disconnects and I have to reconnect it to the WiFi and set up the device all over again. Now, not only is the device not automatically recognizing my WiFi networks (unless I always allow the app to access my location, not sure why), but in order to set up the device, I have to MANUALLY enter my WiFi SSID EVERY TIME I RESET. I have tried COUNTLESS times in the past few days and nothing works. It is beyond frustrating since the reset process is long and tedious, and even more so because I am entering all of my information correctly. I used to love this app, but I can say that I am considering throwing away this light bulb and app for good if this issue isn’t resolved. Beyond frustrating.


  • By

    Update killed timer function

    This last update by the company actually made the device useless to me, you can still turn it on and off with the app but the timer function to turn on and off, that was working great until the update, does not work anymore. I even removed my device and set it up as new again and it still doesn’t work. Why would a update ruin a good device? Maybe so you have to purchase another one. Sorry never will I buy a product from you again. If it is ever fixed I will do a follow up review.


  • By

    Great product, Updated.

    Great product, very good application has many useful features for those who start in smart homes the app has great control and very good intuitive interface, but I would like to see in a future update the consumption of my appliances and not only to me but to several people as I read in the comments to those who would like to see the consumption of the product is good can be handled with different apps but these apps as I had mentioned do not give energy consumption out of this everything is fine with the product ⭐️⭐⭐️⭐️ additionally I would like continuous improvements of the app. good job.


  • By

    So Far So Good

    I switched to TuyaSmart from JinVoo Smart as the latter was having done device detection issues. Plus with thought of trying other devices, TuyaSmart supports a wider range of devices. Update: I have been trying to get scenes to work with Alexa. First mistake was deleting the built in "Good night" scene. It is gone and I cannot get it and the moon icon back. I create a new "Good night" scene but it is a generic icon. Secondly, I cannot get scenes to run with Alexa. Any scene I create Alexa says the function is not supported when try to activate it or turn it on. Scenes run fine from the Tuya app but cannot be voice controlled.


  • By

    Loses settings on each use (lights)

    You can edit a scene’s icon, name, the colors used in the scene, the speed it changes colors, etc., however you have to do this EVERY time you go into the scene. It ALWAYS defaults back to red, green and blue in “flash” mode. Very time consuming when you just want your custom settings to work. Music mode - is relatively useless. I have to lay my iPhone on Alexa and crank up the volume very loud to get an occasional change of color. And the second your phone screen turns off the color freezes on that one color. Smart mode - you can set up events to run, such as “turn on scene mode” or “turn on color mode”, which can be triggered by Alexa - cool! But... The first time you run the scene, they first set all lights to cold white. Then you run it again and it works. Until next time. UNFORTUNATELY, there is no way to set a specific color, or a specific scene of colors/speed/etc. You can set a color for a single light, but if you want to control a group of lights, you’re out of luck. The only way to set a group of lights to a scene or color is via the app, and you have to program the colors every time you open the app, as it resets to defaults.



A better way to Contact apps


You can now contact Tuya Smart customer service directly
via Email using our new site - AppContacter.com

Contact Tuya Smart directly


Is Tuya Smart Safe?

Yes. Tuya Smart is very safe to use. This is based on our NLP (Natural language processing) analysis of over 24,425 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Tuya Smart Is 64.3/100.


Is Tuya Smart Legit?

Yes. Tuya Smart is a totally legit app. This conclusion was arrived at by running over 24,425 Tuya Smart User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Tuya Smart Is 64.3/100.


Is Tuya Smart not working?

Tuya Smart works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Reported Issues: 2 Comments

By Jane
Mar 20 2021

My camera is only recording to the cloud at night. Why? Customer support didn't help at all.



By JENNIFER MEYERS
Dec 08 2020

EVERY 3 MINS I GET A PIR ON VIDEO DOORBELL HAS DETECTED A HUMAN BODY. WHEN THERE IS NO ONE OUT THERE. HOW CAN I FIX THIS????? TRY CUSTOMER SUPPORT ON THE PHONE ABD THAT WAS NOT HELPFUL AT ALL!!!! HELPPPPPP





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Why should I report an Issue with Tuya Smart?

  1. Pulling issues faced by users like you is a good way to draw attention of Tuya Smart to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Tuya Smart customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Tuya Smart.


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