Hightail app not working? crashes or has problems?

Hightail Status

Published by OpenText on 2024-01-19

Keep your creative projects moving, anytime, anywhere. The Hightail iOS app is
the essential collaboration application for teams sharing creative content for
review and approval.

I have a problem with Hightail

Are you having issues? Select the issue you are having below and provide feedback to Hightail.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

200.0%

Not working

100.0%

Reported Issues: 2 Comments

By Claire Quatermass 9 months ago

The app keeps crashing, on my iPhone, whenever I try to open a space.

By Halee Bergman 1 year ago

I just downloaded this app. I went to upload a 59 second video, and the app crashes. I have tried 5 or 6 times and even restarted my phone, and it keeps crashing.

Common dislikes about Hightail app

- Can't send a file on the app

- It'll only open photos on iPhone

- Inability to do do anything via mobile

- Compatibility and format of both the website and app are awful unless you're on a desktop or laptop

Have a Problem with Hightail? Report Issue

Common Hightail Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hightail app on iOS and Android devices. Solve all Hightail app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hightail iPhone Issues and Solutions

Hightail iOS app crashes, not working, errors
Hightail iOS app network issues
Hightail on iOS has black/white screen

Hightail Android App Issues and Solutions

Hightail has errors/crashing/not working
Hightail server network connectivity issues
Hightail has black screen

Hightail iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hightail app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hightail app crashes or not working on Iphone (iOS):

Close and restart the Hightail app on iPhone
Update Hightail app to the Latest Version for iOS
Uninstall and reinstall Hightail iPhone app
Update your iPhone to the latest iOS version

Fix Hightail on iPhone unable to connect to server/internet connection issues::

To resolve Hightail network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hightail black/white screen (blank screen) on iPhone:

Follow the Hightail iOS app troubleshooting guide Here →

Hightail Android App Issues and Solutions

Fix Hightail not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hightail app issues:

Force Stop the Hightail App
1. On android, goto "Settings" » click Hightail app. » click "Force Stop".

Update Hightail to the latest version on PlayStore

Clear Hightail App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hightail app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hightail.

Fix Hightail unable to contact server/ Hightail internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hightail » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hightail » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hightail on android.

Solve Hightail black/white screens issue on Android:

Follow the Hightail android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at OpenText, developers of Hightail.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: OpenText Corp.

E-Mail: [email protected]

Website: Visit Hightail Website

64% Contact Match

Developer: Game Dev Circuit

E-Mail: [email protected]

Website: Visit Game Dev Circuit Website

About this app

Preview and stream files, leave comments, quickly respond to next steps, manage project updates and approve files all from your iPhone or iPad. The this app iOS app is the essential collaboration application for teams sharing creative content for review and approval. Keep your creative projects moving, anytime, anywhere. Go from first round to final review faster with this app.