SMART Service Desk app not working? crashes or has problems?

SMART Service Desk Status

Last Updated on 2024-08-30 by SMART Service Desk

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Common SMART Service Desk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SMART Service Desk app on iOS and Android devices. Solve all SMART Service Desk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SMART Service Desk iPhone Issues and Solutions

SMART Service Desk iOS app crashes, not working, errors
SMART Service Desk iOS app network issues
SMART Service Desk on iOS has black/white screen

SMART Service Desk Android App Issues and Solutions

SMART Service Desk has errors/crashing/not working
SMART Service Desk server network connectivity issues
SMART Service Desk has black screen

SMART Service Desk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SMART Service Desk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SMART Service Desk app crashes or not working on Iphone (iOS):

Close and restart the SMART Service Desk app on iPhone
Update SMART Service Desk app to the Latest Version for iOS
Uninstall and reinstall SMART Service Desk iPhone app
Update your iPhone to the latest iOS version

Fix SMART Service Desk on iPhone unable to connect to server/internet connection issues::

To resolve SMART Service Desk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SMART Service Desk black/white screen (blank screen) on iPhone:

Follow the SMART Service Desk iOS app troubleshooting guide Here →

SMART Service Desk Android App Issues and Solutions

Fix SMART Service Desk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SMART Service Desk app issues:

Force Stop the SMART Service Desk App
1. On android, goto "Settings" » click SMART Service Desk app. » click "Force Stop".

Update SMART Service Desk to the latest version on PlayStore

Clear SMART Service Desk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SMART Service Desk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SMART Service Desk.

Fix SMART Service Desk unable to contact server/ SMART Service Desk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SMART Service Desk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SMART Service Desk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SMART Service Desk on android.

Solve SMART Service Desk black/white screens issue on Android:

Follow the SMART Service Desk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SMART Service Desk, developers of SMART Service Desk.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit SMART Service Desk Website

Privacy Policy: http://smartservicedesk.com/privacy.html

Developer: SMART Service Desk

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Developer: SolarWinds

E-Mail: [email protected]

Website: 🌍 Visit SolarWinds Service Desk Website

About this app

SMART Service Desk - IT Service Management Suite is a flexible and robust Enterprise Solution that is available via On-Cloud and/or On-Premise configurations. SMART Service Desk Mobile App is a Full Lifecycle, Full Featured and Fully Functional mobile app for ITSM Product and CMDB of SMART Service Desk Application. It is simple, yet comprehensive, highly configurable multi-lingual ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle. In Addition, SMARTServiceDesk also provides Knowledge Management Module and User Surveys. SMARTServiceDesk features Realtime Dynamic Dashboards with Drill-Through capability. We offer an integrated and modular solution that is designed to support the needs of the customers.