Hightail Reviews

Hightail Reviews

Published by on 2021-01-06

Keep your creative projects moving, anytime, anywhere. The Hightail iOS app is
the essential collaboration application for teams sharing creative content for
review and approval. Preview and stream files, leave comments, quickly respond
to next steps, manage project updates and approve f...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Hightail Reviews

  • By

    Don’t sign up for file sharing with this app

    This is a terrible app! I have been trying to access a file and it’s requiring me to reset my password over five times. I still can’t access the files. The website barely works and it does not have a help feature.

  • By

    Needs an iPad version.

    Hightail is a extremely useful site. The app isn’t bad - on an iPhone. It’s useless on an iPad. I guess they assume you’ll use a web browser.

  • By


    I’m happy with the App., I’m not experiencing any difficulties. It’s easy to use.

  • By

    Site is amazing App is baaaaaaad

    Looks more like a social sharing app then a professional data sharing. The app doesn’t load or allow you to manage much. shame.

  • By

    Can’t even log in

    The app is horrible. I can’t even log in. Once I start the app and tap on the log in box the app closes immediately.

  • By

    Agree needs iPad version

    It’s all in the title.

  • By

    Total junk

    Can’t even send an audio file to a client! What a joke!

  • By

    Turning gold to lead

    This app used to be a 5 star treasure. Now it is just junk. It has been so long since they have updated the app that it doesn’t even work with the current IOS in IPhone. I had to access the app through the App Store but you still can’t update, on run virtually through the store. Stored files are in no logical order, not alphabetical or any other way of organization that I can see. Hightail was a fantastic company 5 years ago. I sent files to clients from the Highlands of Scotland back then. Now it is a tedious experience using the app and website and Hightail is truly the worst in customer service. I was overcharged on my account for 4 years and it took leaving a VM on the president’s phone to get a call back from CS. They rectified it, but come on! Bottom line: don’t open an account with Hightail. I have 10 years of files stored there so an kind of held hostage.

  • By


    I'm an audio professional who has used Hightail for years. I have an extensive folder system built on Hightail's servers with audio files for my clients. With this new app I can no longer play files from my folders on my phone. I can no longer seem to even send out a file from my phone. The app only wants to access my photos when I ask to send a file. It no longer accesses my folder library. All the simple useful features I ever used are no longer functioning... Access my folders, play a file, send a file. What kind of file sharing app doesn't do this?? I had all this functionality before but now they've incredibly taken away all the features I need. Why!!?? Be aware, this is now a photo sharing app, not a file server app! I don't need this!! App is now rendered useless to me... 0 stars

  • By

    I wish the old version was still around

    I mainly use the app for sending one off audio files (I’m a record producer). With the previous version, I could go to a folder, find the song I wanted, copy the link, and send that link to someone so that they could download the file. Now, with these spaces, I can’t do that from the phone version, (and it takes extra steps on the PC version). On the phone version, I can access my folders, but when I click “send files”, it only allows me to access photos and videos on my phone! I can’t send files from my hightail folder (or if I can, it is totally non-intuitive on how to do it). Maybe I need to switch to Dropbox or something else. The old version on Hightail was 5 stars, this version is 1 star...

  • By

    Great for feedback on visual projects

    As CMO, I always have dozens of visual projects (web designs, ad creative, video production, etc.) in the works all at once. Providing timely feedback on all these projects is a pain, especially if I’m traveling. This app lets me do it all on my iPhone. Super easy to just click on the image, add my comments, and know that it will get back to the designer so I’m not the one holding things up. Love it.

  • By

    What is it?

    I'm a long time paid subscriber of Hightail and ever since "Spaces" popped up, everyone I send mp3 files to via Hightail has problems, is Spaces intended to replace Hightail's file sending functions? - there are no instructions that I can locate, but the 2 applications seem to want to be co-mingled, but neither works? What the heck is spaces and why doesn't regular Hightail work for sending mp3 files anymore? Insane... Please just make Hightail work for sending MP3s again and leave it alone. (they're still easy to send except the recipient can't get the file to open and play unless they are also a paid subscriber... I think, please explain.

  • By

    Useless :-( very disappointed

    I would have expected this app to mirror somewhat closely the online version. What is missing for me is the ability to forward or resend files that I sent from my computer workstation. It only allows sending data resident on the phone. I have to use the browser version to use all its features. Maybe that is the point but, the earlier version of this app had much more functionality. Having the ability to not only track, but manage sent files would be so convenient on a phone.

  • By


    New update isn't the greatest imo but overall I like it. If we had the ability to name spaces when uploading and had an upload status bar or something of the like, we'd be cooking with gas.

  • By


    I have used Hightail on my computer for years. Best and easiest way to send large files. I needed to send a movie that was on my phone. Far to large to email or text. So, I downloaded Hightail and used that. Easy! The iPhone app is as easy to use as the computer app.

A better way to Contact apps

You can now contact Hightail customer service directly
via Email using our new site - AppContacter.com

Contact Hightail directly

Is Hightail Safe?

Yes. Hightail is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 228 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.2/5 . Justuseapp Safety Score for Hightail Is 32.5/100.

Is Hightail Legit?

Yes. Hightail is legit, but not 100% legit to us. This conclusion was arrived at by running over 228 Hightail User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Hightail Is 32.5/100.

Is Hightail not working?

Hightail works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Hightail? Report Issue

Leave a comment:

Why should I report an Issue with Hightail?

  1. Pulling issues faced by users like you is a good way to draw attention of Hightail to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Hightail customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hightail.

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