thera-LINK app not working? crashes or has problems?

thera-LINK Status

Last Updated on 2018-05-31 by thera-LINK, LLC

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Connection

50.0%

Not working

50.0%

problems reported in the last 24 hours

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Common thera-LINK Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot thera-LINK app on iOS and Android devices. Solve all thera-LINK app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

thera-LINK iPhone Issues and Solutions

thera-LINK iOS app crashes, not working, errors
thera-LINK iOS app network issues
thera-LINK on iOS has black/white screen

thera-LINK Android App Issues and Solutions

thera-LINK has errors/crashing/not working
thera-LINK server network connectivity issues
thera-LINK has black screen

thera-LINK iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever thera-LINK app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix thera-LINK app crashes or not working on Iphone (iOS):

Close and restart the thera-LINK app on iPhone
Update thera-LINK app to the Latest Version for iOS
Uninstall and reinstall thera-LINK iPhone app
Update your iPhone to the latest iOS version

Fix thera-LINK on iPhone unable to connect to server/internet connection issues::

To resolve thera-LINK network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix thera-LINK black/white screen (blank screen) on iPhone:

Follow the thera-LINK iOS app troubleshooting guide Here →

thera-LINK Android App Issues and Solutions

Fix thera-LINK not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent thera-LINK app issues:

Force Stop the thera-LINK App
1. On android, goto "Settings" » click thera-LINK app. » click "Force Stop".

Update thera-LINK to the latest version on PlayStore

Clear thera-LINK App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "thera-LINK app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch thera-LINK.

Fix thera-LINK unable to contact server/ thera-LINK internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click thera-LINK » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got thera-LINK » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch thera-LINK on android.

Solve thera-LINK black/white screens issue on Android:

Follow the thera-LINK android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at thera-LINK, LLC, developers of thera-LINK.

About this app

Secure, online platform to connect providers with their clients using an iPad or iPhone! With thera-LINK, you can conduct remote online therapy sessions with your clients. Whether your client moves away, goes on vacation, or simply can’t make it to your office, thera-LINK allows you to continue your sessions in a secure, HIPAA-compliant environment.