Are you having issues? Select the issue you are having below and provide feedback to MyCareLink Heart.
- Feels like it’s made for iOS 3 and it’s very insecure
- Passwords can only contain numbers and alphabet characters, no special characters
- Does not recognize password manager input
- Passwords are displayed in clear text in the app or on the website
- Does not reliably connect to the internet
- Doctors are resisting the addition of a feature that would allow patients to view their own data
The app has repeatedly stopped working in recent weeks. I am unaware that this has happened until I notice on the phone, so sometimes it's been not operating for hours. I use a Samsung galaxy S10+.
I cannot sign in to MCL heart app. When I change password and try to sign in it keeps returning to the beginning page and will not allow me to sign in
I can’t login using password given to me by Medtronic Tech. It will not accept when trying to verify email. And there is no choice forgot password.
Complete guide to troubleshoot MyCareLink Heart app on iOS and Android devices. Solve all MyCareLink Heart app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Medtronic, Inc., developers of MyCareLink Heart.
You may need to update, or replace, your phone or tablet and OS to use MyCareLinkHeart to transfer data between your heart device and the Medtronic CareLink™ network. MyCareLinkHeart cannot transfer data between your heart device and the Medtronic CareLink™ network if those requirements are not met. Patients with Medtronic heart devices that have Bluetooth® wireless telemetry can download MyCareLinkHeart for free and use it for remote monitoring. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Medtronic is under license. To get started, contact your doctor to confirm your enrollment in the Medtronic CareLink™ network. Medtronic, Medtronic logo, and Further, Together are trademarks of Medtronic. ™ Third party brands are trademarks of their respective owners. All other brands are trademarks of a Medtronic company. The MyCareLink Heart™ mobile app has requirements for your phone or tablet and operating system (OS) version. MyCareLinkHeart can be used to automatically send heart device information to your clinic – wherever you go. The requirements for your phone or tablet and OS version will change over time. Talk with your heart doctor for additional monitoring options. All patient and clinical data are fictitious and for demonstration purposes only. Cellular and Wi-Fi availability applies. UC201903123 EN ©2018 Medtronic. Minneapolis, MN. All Rights Reserved.