Disneyland app not working? crashes or has problems?

Disneyland Status

Published by on 2023-12-11

Download the official app for the Disneyland® Resort! Enhance your next visit
with an enchanting mobile experience. Buy your tickets, use the complimentary
Disney Genie service planning tool, browse maps, locate Disney Characters
appearing throughout the parks and much more! * Make your theme park visit
easier and more fun by taking advantage of our complimentary new Disney Genie
service, which grants you a personalized itine.


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problems reported in the last 24 hours

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Most reported problems

Something else
150.0%

Account
25.0%

Crashes
25.0%

Login
25.0%


Reported Issues: 6 Comments

By Up Yours   7 months ago


Galaxy S22+: app freezes and crashes within a minute of opening

By Laura Minor   8 months ago


Have booked a time slot for Marvel Heroic Encounter…trying to view ticket but screen goes white and then app kicks me out. Have updated, uninstalled/reinstalled, logged in/out, tried multiple phones. All do the same thing.

By Joann   9 months ago


I am trying to change my land to English. It's is in Spanish I can't read it.

By Pete Cavallini   1 year ago


I tried to update payment methods on the app with my phone and online and every card I own after I entered multiple times says "your card could not be verified, please use another". They all work just fine on Amazon, buying the pass and paying for Disney+.

By Wendy Pudney   1 year ago


Hi! I have planned our honeymoon trip to Disneyland and I downloaded the app but when I hit the get started button it says I need park reservations which I have. and I also have reservations and have paid in full 8 days at the Grand Californian. the hotel reservations show up on the app but it tells me I need park reservations which when I click the make park reservation the park reservations I already have do show up but then it does nothing, there is nothing to click, no way to have it recognize the reservations and I cannot proceed its very frustrating thank you for any help you can give

By Jason davis   1 year ago


I upgraded to an iPhone 13, my Disneyland app, says access denied when trying to login to view and or change my reservations,


Common dislikes about Disneyland app

- No way to convert regular ticket to season pass

- Difficult to plan visit

- Kicked out my husband from our party claiming he was “ineligible”



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About this app

Buy your tickets, use the complimentary Disney Genie service planning tool, browse maps, locate Disney Characters appearing throughout the parks and much more! * Make your theme park visit easier and more fun by taking advantage of our complimentary new Disney Genie service, which grants you a personalized itinerary that seamlessly maps out your special day with updates that continue during your visit. * Create your very own personal Tip Board to track estimated wait times for your favorite experiences and more. * Quickly access current estimated wait times and forecasted wait times for attractions, check park hours, find Character Greetings, view showtimes and more. * Buy park tickets* and make park reservations with Disneyland and show your barcode at the gate for admission when you first get to the park!  Don’t forget to ask your Disney PhotoPass photographers for Magic Shots to add those extra shots only available from Disney PhotoPass® service. * Save time at the Hotels of the this app Resort: Manage your hotel reservations, start your check-in process, get reservation updates and more! * Exploring Made Easy: Find what you’re looking for quickly with GPS-enabled maps that show your location and the attractions, restaurants, shops and more near you. * A Must-Have for Magic Key holders: Link your Magic Key pass to access your discounts at select dining and merchandise locations.  You can add your party to the mobile walk-up list at select restaurants (subject to availability). * View Disney PhotoPass® photos: Enjoy unlimited digital downloads of your photos taken on select days by our professionally trained Disney PhotoPass photographers at magical must have iconic locations and select attractions when you purchase Disney PhotoPass+ or Disney Genie+ service.  Disneyland provides you with the option to receive push notifications for information relating to your visit to a Park or stay at a Disney Resort hotel.  No e-tickets to print out. * Order Ahead and Save Time: Enjoy mobile food and beverage ordering at select dining locations. * Make Dining Plans: Browse restaurant menus and make dining reservations right on your device.  You’ll still need to show a valid Annual Passport card for Passholder discounts and more. †Disney PhotoPass is subject to the Disney PhotoPass terms and expiration policy.  Show your Magic Key pass via the this app app when you arrive! *  Locate Favorite Characters: You’ll magically know when and where Disney Characters are appearing in the parks.  The Details You Need: See park hours, schedules, accessibility information and descriptions for attractions, dining and more. **Legacy Passholders: Don’t forget to bring your Passport and valid photo ID!  If Bluetooth is enabled on your device, Disneyland will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times.  Note: Some app features require location data or for you to register by providing your full name, country, birthdate and email address in order to use them.  Features include the ability to make purchases and require a Wi-Fi or mobile carrier data connection.  Optional planning tools may also ask you about your travel party or allow you to save a credit card to your profile for online purchases.  Then, conveniently check in for your reservation via Disneyland at participating locations. No reservation?  Enhance your next visit with an enchanting mobile experience.  Download the official app for the this app® Resort!  Must be 18 years or older to make purchases. 



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