Magic Guide app not working? crashes or has problems?

Magic Guide Status

Last Updated on 2024-09-24 by VersaEdge Software, LLC

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1 Reported Issues: 😵🆘🛟🚨📢

Jo Van Den Bogaert

2022-11-01

When I want to login a white screen appears without content

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Have a Problem with Magic Guide: Disneyland Paris? Report Issue

Common Magic Guide Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Magic Guide app on iOS and Android devices. Solve all Magic Guide app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Magic Guide iPhone Issues and Solutions

Magic Guide iOS app crashes, not working, errors
Magic Guide iOS app network issues
Magic Guide on iOS has black/white screen

Magic Guide Android App Issues and Solutions

Magic Guide has errors/crashing/not working
Magic Guide server network connectivity issues
Magic Guide has black screen

Magic Guide iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Magic Guide app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Magic Guide app crashes or not working on Iphone (iOS):

Close and restart the Magic Guide app on iPhone
Update Magic Guide app to the Latest Version for iOS
Uninstall and reinstall Magic Guide iPhone app
Update your iPhone to the latest iOS version

Fix Magic Guide on iPhone unable to connect to server/internet connection issues::

To resolve Magic Guide network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Magic Guide black/white screen (blank screen) on iPhone:

Follow the Magic Guide iOS app troubleshooting guide Here →

Magic Guide Android App Issues and Solutions

Fix Magic Guide not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Magic Guide app issues:

Force Stop the Magic Guide App
1. On android, goto "Settings" » click Magic Guide app. » click "Force Stop".

Update Magic Guide to the latest version on PlayStore

Clear Magic Guide App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Magic Guide app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Magic Guide.

Fix Magic Guide unable to contact server/ Magic Guide internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Magic Guide » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Magic Guide » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Magic Guide on android.

Solve Magic Guide black/white screens issue on Android:

Follow the Magic Guide android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at VersaEdge Software, LLC, developers of Magic Guide.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Disneyland Website

Privacy Policy: https://disneyprivacycenter.com/

Developer: Disneyland Paris

About this app

The premier Magic Guide ® app includes current wait times, retina park maps, park operating hours, Nearby GPS, Apple Watch App wait times, and much more.