Disneyland® Reviews

by Tyranamar

There is no way on the site to convert your regular ticket to a season pass. You have to wait until the day you do your ticket. So we miss going all those days between now and our visit. And we miss out on all of the perks of being a pass member before our visit. Totally bogus. Also, can’t find an easy way to plan my visit. Like where you click on different rides and restaurants and it makes an itinerary for you. Like this first, then this. Instead I’m writing it all down. Also won’t let you make restaurant reservations until 2 months before. Many of us make reservations months before that and should be rewarded for being early. If you are worried about no shows just make confirmation a week before and the day before manditory or you lose your spot. I found out all of this after I sent in a complaint. Instead of the website just explaining these things it let me frustratedly navigate around the site until I was using words of frustration in my complaint - not curse words. And then I was chastised by a cast member for using colorful language rather than validated that this whole thing was a frustrating mess. I’m not looking forward to a visit I should be very excited about.
I would now give this site a minus one if I could. They actually e-mailed me and told me I needed to complain somewhere else if I needed to complain (which I did at the same time as this review and heard nothing). The vacation of my dreams! Bureaucracy!

by Bambinimiei

I had Disneyland from when I’ve gone to this app before and it was much easier and helpful then. I may as well have been using my paper map that you can get from the front of the park!! It was very hard to locate anything and the wait times for the rides, the train, and the monorail, were never accurate. When I used Disneyland a few years ago, it was really accurate and if it wasn’t accurate you could update it in real time so that others could see the accurate wait times. This option isn’t offered in Disneyland anymore. Also, it used to be divided up between the this app Park and California Adventure. You could choose which side you wanted to see things for and then go from there. Now it’s all one big map and it’s super confusing to find things. I kept trying to push the locator button to see where I was in the park and that never worked! I tried restarting my phone, closing out Disneyland and re-opening it, I even deleted Disneyland and added it back onto my phone and that didn’t work either. I have an iPhone 8 so it’s not an old phone that wouldn’t be up-to-date on things. It’s a newer phone that shouldn’t have had any issues. I believe that Disneyland needs a lot of work!

by Armen K

We were ready to submit for the Rise of the Resistance virtual cue at 12:00pm. We knew the cue would fill up quickly. This was the reason we bought tickets to the park today. Just before the window opened, Disneyland kicked out my husband from our party claiming he was “ineligible” cause he was not in the park….though he was sitting right next to me. I have a screen grab to prove. As we scrambled to resolve the issue, the ride cue window opened and closed. Disneyland didn’t even give us a chance to submit. The technology that the park expected us to rely on did not work properly. Our entire reason for buying tickets is now in vain. We are tech savvy people…we did everything we were expected to. But the technology failed. I understand the chance of the ride cue filling up as it did at 7am. But what I feel betrayed by is the technology failure that prevented us from even trying at 12pm. If you’re going to abandon lines in favor of a tech cue, you should be confident that the tech is reliable. It clearly failed our family today. I went to appeal to a lead or a manager at “City Hall” but the line for help was over 1 hour. That is a terrible use of my family’s time, we are moving on with our day with extreme disappointment. I know our experience will not affect your bottom line. But the risk of poor service and unreliable tech is too risky for us to spend this amount of money at this app anymore.

by TL_Jagger

Hotel and park passes were purchased through Costco. We never received actual tickets, just QR codes. When trying to link 5 tickets to Disneyland , it required the e-ticket barcode (which we did not have.) After multiple Google searches, we found that this was a very common issue, and the only advice from this app was “if you purchased them on the this app app, they will be pre-loaded!” Not helpful! No time to sit on the phone on hold to remedy this as we all live very busy lives. We had spent several hours for two months being redirected in circles and were about ready to pile our phones on the check-in desk at the hotel once we arrived. After two more intense hours, clicking around in Disneyland , more google searches, etc, we literally stumbled on the e-tickets! The were in “My Hotel Reservations” and there was a link for vacation package or something. BLOODY H3LL! Do better Disney! The instructions are not clear and our next challenge is going to be figuring out the Genie Service for 3/5 guests. May the force be with us I guess…. We have earned this vacation, but could do without this final stressor.

by User3959261559

This is the worst app I have ever used. It takes a long time to launch. Basic interactions like scrolling, entering text, and tapping buttons are frustratingly choppy and slow. Use Disneyland sparingly or it will drain your battery very quickly. For getting around the park, it is much better to use a paper map. I was unable to purchase tickets through Disneyland . After creating an account, it claimed that I was too young to log in. I did enter my birthdate correctly, which I confirmed later after this issue eventually cleared itself up. At times it would render a portion of my previously-entered password at strange locations on the screen (regardless of the "show password" checkbox). When purchasing tickets at the park, a this app employee assured me that the MaxPass feature would work well. This was not true. Expect to see "We're having trouble connecting. Please try again." errors, whether connected to LTE or the guest Wifi (which really didn't work at all). MaxPass is a great idea but the execution is poor. I think they know this, based on all the "no refunds" warnings for the $10 MaxPass feature (which should be free). I would expect better from Disney.

by V.Wit

Pluses: Linking tickets and photos went smoothly. Using fastpasses went smoothly.
Minuses: Drains the battery almost as fast as Waze, which seems a bit odd because it is not doing much. Even if you quit out of app, it still drains the battery until you reboot your phone. It must leave processes running on your phone even if you set it not to track you when not using app, etc., etc. I got into the mode of only using it to link and redeem things and then quit out of it. But it takes a long time to start Disneyland , which is inconvenient when you just want to redeem a fastpass. I found the paper park maps to be more convenient than booting up this slow app and navigating around the digital map. When I examined what processes were draining my battery, this app and Facebook had about the same high percentage, and I was not using Facebook at all. Hopefully this app does not have a deal to sell data to Facebook and vice versa without consent of user. It’s annoying that corporate sleaze is so ubiquitous. This could be a great app if it had fast performance and didn’t require you to reboot your phone to kill off all its hidden bloat.

by RD200000

So I loved Disneyland but the last two trips to this app it has almost ruined my experience. Lately it has been signing me out right when I need it the most and then it does not recognize my password the only reason it did not ruin my last trip was because my brother in law was able to get a boarding group on his phone while all my phone did from the two minutes when the park opened to when they gave all boarding passes were all given out was say loading tickets. There is also a glitch with the mobile order as I was able to order but it would give me a error message once submitted. I do like some of the new features like the allergy menus but what good is it when you cannot access the convenient features that you want and need. I mean I wanted to use my boarding pass to go into the park but it would not pull up in Disneyland until I got into the park. Another issue that I hope got resolved as I never found out because a cast member manager had to make the reservation for me was that Disneyland thought I had made two reservations when I only had made one. Please fix these bugs and I will change my rating.

by BummedDisneyFan

We received comp’d paper tickets a couple years back (had felt sick and left early, also was insanely crowded and not worth it). We had added them to Disneyland to not worry about losing them and didn’t think twice. After years we’d been back a bunch with other tickets and didn’t realize that apparently these tickets had an only after 4pm restriction. For comp’d tickets that is fine, we would not have cared, except only Disneyland didn’t mention this. It just showed a standard 1-day ticket. So, we show up for a leisurely day at 10am and couldn’t get in. Instead had to kill 5-6 hours wandering around the plaza and spending money at Disney’s own restaurants before we could get in. And no help from guest relations either. Even offered to happily pay to upgrade the ticket…no dice.

All around really disappointed. If you ever get a paper ticket of any kind, hang onto it! The this app app fails to capture the info you’ll need. Huge bummer day for us. Mostly sad Disney didn’t care to understand or help us out. For someone who grew up going to this app 10-20 times a year in Orange County, this hit extra hard.

by Jszakmeister

The biggest issue is the constant request to enter the password for your account. I don't understand the point of having Disneyland and all these features if I'm having to constantly log in while walking the park. Also, Disneyland needs to switch to more of a push model. Having to constantly refresh to see the latest wait times, genie availability, etc. is frustrating at best. Most of the time it's infuriating. And get rid of the splash screen and remember where Disneyland was when it switched away. Having it go back to the beginning when I had it where I wanted reduces the usability and increases the frustration. This applies when using the Tip Board too. If you go back to the main screen, if forgets that you selected the Disney California Adventure Park. Between the two behaviors, its incredibly frustrating to use Disneyland in that park. Finally, trying to purchase Genie+ from the My Genie Day page doesn't work--you cannot actually click the button to purchase. I know Disney can do better--they have some of the best developers in the world. Let them do their magic.

by Batsssandcatsss

Disneyland has always been somewhat confusing to use, particularly with the passes. The reservations listed in your "Future Plans" section are even more confusing now since it seems that the last four digits of the ticket that used to be listed has disappeared. If we have multiple tickets linked to our account and multiple upcoming reservations, it's very difficult to determine which tickets have and have not been used for reservations.

It'd be nice if tickets could list "reserved on (date)" once it becomes a reserved ticket in your list of linked passes. Bringing back the last four digits or some indication of which ticket is reserved in the "Future Plans" list would help as well.

Please also implement a way to change the name on the ticket, too! People's plans change. For example, there have been instances where I've needed to give a ticket to someone else, but the name originally entered for it is now clearly a man's name, etc., and it's caused added confusion when entering the park as an obvious woman. This has been very frustrating.

by Durhe7438&

I used Disneyland to place a food order at Red Rose Tavern. I was given a time window between noon and 12:30 to pick up my food. Upon speaking with the greeter at the door, we looked for my order queue and it said I had nothing in the queue. I had taken a screen shot which included my order number, and she was able to see that I did, in fact, have an order in the queue even though it wasn’t showing in Disneyland . At the same time, I used Disneyland to get in the virtual line for Rise of the Resistance. After scanning the 10 tickets in my group, I got a message back saying our number was 360, and that we wouldn’t be able to enter the queue again for the day. When I went back to check the status, Disneyland said I did not have anything in the queue, again!! Unfortunately, I did not have a screen shot this time saying I was in the virtual line, and after spending the money for a group of ten to come to this app, and following the requirements to go on this ride, we are unable to do so because Disneyland is not functioning properly. In addition, Disneyland says the Indiana Jones ride is temporarily closed, yet I’m standing in front of it right now and it’s open with a 65 minute wait. How will I be compensated for Disneyland ’s failure to properly function and allow my group to go on Rise of the Resistance?

by Laluhah

Disneyland has changed significantly since my last visit, and instead of improving the experience, it seems sluggish and buggy. The basic wait time feature is still handy, but managing park tickets and fast passes feels one layer too hidden. When I needed to scan my park ticket for a fast pass return, sometimes the pass would be randomly greyed out. Mobile food orders are a hot mess. I tried to order a Dole Whip and kept getting error messages. Later in the day I tried again, and it turns out my card had been charged during the errors, though I had no indication this happened at the time. Luckily I was still able to reschedule my order pickup so I wasn’t charged for nothing, but real world experience of order pickup was disorganized too. The MaxPass feature could also be more streamlined and intuitive. I didn’t realize I was eligible to schedule another fast pass because the option is only apparent after you tap the little plus sign, which has no accompanying explanatory text, so I missed taking advantage of the max pass for a few hours and didn’t get to use as many fast passes as I could have during my visit. There are good ideas in this version, but the digital experience doesn’t come close to matching the thoughtful planning behind the in person experience.

by GMEC887

Disneyland was good. It could do some work with the search function to make it a little easier to find something. I like how you are tracked to know where you’re at but a third of the time we were on top of buildings that we could not walk on, like we were on top of space Mountain when we were not even close to space Mountain. Or we were walking in one of the lagoons when obviously we were walking on the sidewalk near it. It’s hard to find food/restaurants because even the little kiosks that sell just one item are marked as dining so it’s overwhelming to find something to eat. One of the things I did not like is that true north was not enabled. The difference that would make is that you would know whether you should turn right or turn left to get to a certain area. We had to refer to the physical paper map several times in order to find out where we were at and where we wanted to go. Which to me that makes they have useless. If you fix those things then I would give it a four or five star rating.

The best thing about Disneyland is that it gives you wait times for the rides. So you can plan your time more efficiently. I would download Disneyland specifically for that reason only. And then use the hardcopy map for all the other stuff that you need to search for, like dining and restrooms.

by DeeJay Mark

Love going cashless, but the amount of friction and frustration that went into trying to find which location had what we needed was almost unbearable. Disneyland requires you to know the special restaurant names and by virtue, their menus. I gave up trying to find Dole Whip until I asked a cast member for the name of the location that would have it. I had to ask a Cast Member where the closest location where I could buy bottled water. I had to spend 8-10 min on Disneyland going from map view and my location to restaurant on map to restaurant menu and then back out and again just to find food who sells chicken sticks. PLEASE add a capability to search for what you want to buy food/beverage wise specifically and have Disneyland recommend the nearest location and earliest available time.

Also, scanning the QR near a location is great, but if Disneyland is already installed it should take me to Disneyland instead of having to click buttons on a page to then open Disneyland .

by SamNGonzales

The this app App is very user friendly. It’s easy to check times, order food and access your tickets.

The only problems I wish that were solved is the amount of steps to access the reservation calendar. I’ve counted a total of 5 steps before I can make a reservation. Before this new reservation system, you were able to make a reservation in as little as 2 clicks under the previous Flex Pass system. You weren’t removed out of the this app App either. This was super easy to do and made making reservations a BREEZE! Automatically signed in, make a reservation, confirm and done.

This new system forces you exit out of Disneyland , resign in, forced to answer (again) about making a reservation, which passes, make your reservation, approve reservation and if you’re still here, don’t forget to ALSO approve your reservation by agreeing to COVID safety protocol as well. This is incredibly frustrating. I would much prefer to not be removed out of Disneyland , automatically choose which passes I want to make a reservation with and confirm the reservation and COVID protocol all together on the exact same page. 7-8 steps cut down to about 3-4 steps.

by Hdhfjfkuddbcjyshdfjgc

Definitely save me a time and let me know how long the ride is and I can get fast passes and it feels so good knowing what time it is like Dumbo tea cups anyone to be honest like Casey Junior splash Mountain all those rides big thunder like all those right it makes me feel good because I can know where all them are and makes me like feel really good because my gets too used to it because she asked me with something else she asked me what dumb how long – 40 minutes OK let’s go and like it’s amazing because you have time to see what things they are like Casey Junior 40 minutes really good splash Mountain an hour The Spider-Man one can be an hour and 70 minutes but it can be two hours and 10 minutes but we love it because it’s a full-size me time and knowing that it’s OK though we love the grizzly River one because it’s only five months most of the time and we love love love love in iredit coaster

by Piv314

I was trying to purchase tickets, put in credit card information as soon as I was complete my Amex showed a 1.00 pending charge that was used to see if card can go through , then when I tried to buy ticket it didn’t work and a red box came up with phone number to call because there are issues with app. When I spoke to that person they insisted I did not put my card in correctly, I tried to explain that the card works and your app did a test run for $1, so it’s not the card it’s Disneyland . Well I gave up because she had no clue, for one of the largest companies in the world you figure there would be a better understanding. My son has some challenges psychiatrically, I was only trying to avoid waiting in line so I can take him to this app for New Years today. But challenge accepted, I will not let this ruin my day, just disappointed at the customer support

by Fydhfdg

We are annual passport holders and make sure to budget it so we can renew every year We have been members since 2002 With growth comes change and we understand that but our experience today to getting to the parking to getting into the park was such a challenge We exited the freeway at 930am and we are now finally in at enchanted tiki 12:07pm first before we stopped here we wanted to eat at carnations They are not seating anyone without reservations which is crazy cause that’s what the Blue Bayou does so we didn’t eat We wanted to get a dole whip and they are only taking mobile orders The whole point of being at this app is to enjoy your family and be off your phones NOT A GOOD START AT ALL!! But who cares right cause nobody is gonna read this cause so many people come to this app a day that complaints won’t make a difference Just needed to vent My family will reconsider renewing our passes this year Very sad but it isn’t worth coming here when everywhere you turn you have a bad experience!! Thank you for your time Sincerely Paulette Ysais Annual passport holder since 2002

by Utvygvy

I love the this app app! I find it really easy to go to both parks because i can pull up my pass on my phone instead of having to find it every time. I don’t really use it for navigation because I know the park very well but it seems accurate. I use it all the time in the park and use the lists of rides to plan trips. But, I thought it would be cool if you had a feature especially to plan trips. Like if you could name different trips and select what rides you want to go on,where to eat,etc. I think it would be helpful because there’s a huge difference in going to Disney with my best friend and with little kids. For instance if I was going on a trip with kids I wouldn’t go on space mountain I’d go on Peter Pan. And I think it would be really helpful to be able to plan with whoever your going with and get the most out of your Disney Day!!

by Ajc0225

I went to this app for the first time in about 16 years recently and Disneyland proves that technology is indeed a beautiful thing. Disneyland provides wait times for all attractions, which are accurate. Disneyland also lets you know when an attraction is temporarily closed for maintenance or for some other reason. Disneyland also shows restrooms, dining, and entertainment attractions on the map. You can search for different kinds of food and Disneyland will show you which dining spots within the park have those items. You can also now order your food through Disneyland and pick it up at whatever restaurant you have chosen.

Disneyland also stores your this app ticket if you have created an account with Disney so you don’t need to carry the paper one. They just scan your phone at the gate. It also keeps track of your annual pass and provides calendars that show you your black out dates, if you have any.

Disneyland has never bugged out or crashed on me and I’ve been using it for about 3 weeks. Disneyland is a must have for your this app visit.

by Cambrey01

I’m a family travel blogger. This park is on the bottom of my list of places to visit. One problem after another. You have to buy tickets through them. There is no other way to purchase. Tried to purchase through app but got error message every time. Tried to call number given. The “customer service” agent hung up on me. Wasted a bunch of time trying to deal with all this and eventually just went to park and purchased. Got in line at customer service in park to see if they could give us a pass and assist on other ways. Employee comes by and asks what we need. We tell him and he says that is good and they will help inside. Get inside. They say they cannot help. Waited over an hour for nothing!! Finally get into park 4 hours after we were supposed to. Went to get a fast pass. Machine won’t work. The agent helping us with that was more pleasant than the others we have witnessed so far but I would not say nice. I WISH I could get a drink to calm my nerves as this place is horrible. Rude employees who give the wrong information, online applications that don’t work, and lines that are not controlled... won’t ever be coming back and will tell my clients to AVOID!! Most certainly NOT the happiest place on Earth but I’m trying to make the most of it because I spent WAY too much money to not try to have some fun and make memories with my children.

by Ggmacdisney

The security check line to get into Downtown Disney was poorly managed. They had a line for people that had no bags but there were no signs anywhere that said so. We stood in line for quite some time only to be pulled from it by a this app staff member and he had us go all the way to the back of the other line after we had waited. He wasn’t nice about it nor apologetic for not letting us know in advance. There were no signs and quite a number of people were also very upset and they did nothing to remedy the situation. The line for people with no bags was empty and time was wasted. There’s another security line just as long and slow to enter the park and we think it’s useless. There should be a direct access for people that want to go straight to the park. Bad management in my opinion and as a Customer Service specialist it is senseless bad customer service, it could be solved by doing very little. I expect a lot more from “The Happiest Place on Earth” that also charges a ridiculous fee of $145. Please have more respect for people that invest in your company.

by :D Hippie Chickie 😀

Wait time estimates are based on FASTPASS times NOT ACTUAL LINE TIMES. Disneyland is nice & integrates well with the parks Wi-Fi. The consistent line time inaccuracy for the this app side of the park makes giving Disneyland a good score impossible as planning your fastpass times to integrate with regular/general admission ride wait times is extremely challenging if not impossible.
- We quickly discovered why this sneaky time advertisement was occurring; multiple times throughout the day we were handed the time card lanyard that Disney employees send down the line at entrance of each ride to gauge the line wait times. We watched in every line and NEVER did we see it the hand of anyone we passed in the general admission lineup. Sitting outside of line entrances we watched and still no timecard lanyards were handed to anyone entering regular line (general admission) but instead we’re always handed to a fastpass rider.
This false time keeping meant that EVERY line we entered into at the this app side of the park was nearly DOUBLE the wait of what was advertised on Disneyland .

by Utwhistler

I love the content in Disneyland . Wait times, MaxPass, mobile ordering. All awesome!
Disneyland does seem pretty sluggish at times, even on new mobile hardware. Tapping through MaxPass selections can sometimes take a long time.
Also, if several tickets are in Disneyland , but not all of the family is in the park that day, it’s inconvenient to have to tediously deselect the tickets that aren’t available for MaxPass selection. It would be great if Disneyland could automatically detect which tickets have been used to enter the park and only select those tickets to begin with instead of only running that verify step when trying to finalize the FASTPASS selection.
Finally, we eagerly await the ability to use Disney Gift Cards to make purchases in Disneyland . We would use Mobile Food and Beverage Ordering much more often if there was some added flexibility in payment options.
Thanks!

by OccupyThis

I went to this app for the first time in about 16 years recently and Disneyland proves that technology is indeed a beautiful thing. Disneyland provides wait times for all attractions, which are accurate. Disneyland also lets you know when an attraction is temporarily closed for maintenance or for some other reason. Disneyland also shows restrooms, dining, and entertainment attractions on the map. You can search for different kinds of food and Disneyland will show you which dining spots within the park have those items. You can also now order your food through Disneyland and pick it up at whatever restaurant you have chosen.

Disneyland also stores your this app ticket if you have created an account with Disney so you don’t need to carry the paper one. They just scan your phone at the gate. It also keeps track of your annual pass and provides calendars that show you your black out dates, if you have any.

Disneyland has never bugged out or crashed on me and I’ve been using it for about 3 weeks. Disneyland is a must have for your this app visit.

by MilkyW98

Honestly, I use this application so much whenever I go in. I don’t really use the navigation feature at all since I know the way around park and if I didn’t the layout of the park is pretty easy to guesstimate anyways with all of the land and the landmarks within the land. The only gripe I have with this is that the startup is really slow and, like snapchat, it eats up your battery (or it did with mine since I have an “older” model, ie not the newest one). I did find the maxpass to be very handy in a small group, I usually skip out when it’s a larger group. So overall, it was very handy especially when I went one a weird day when some of the rides closed earlier, so my friend and I knew about it before going there. (I’m really only writing this because I heard Disney in Tokyo is making an app and I wanted theirs to be similar to this one, if not better. Lol)

by CustomerAZ

I’m sorry to say THAT THIS IS THE BEST APP EVER. Disneyland is extremely helpful and everyone who’s like “it glitches THIS IS STUPID” can go be a nerd at Universal Orlando studios and not experience the magic that Disney has to offer I love Disney I’m 12 years old but I’m still waiting and counting the days till I can get a job at this app and I must say that I have NEVER ran into a bad cast member and one personal experience is I was at this app and I was walking with my family when I looked around and didn’t see my parents or brother and I just gave up and sat on one of the benches and CRIED but then a cast member came over to me and asked me hat was wrong and I had said I was lost and I couldn’t find my parents and she asked me what ride they were going on and I said haunted mansion and she took me there and sure enough my parents were right there waiting, so like I said go to FRICKIN ORLANDO WERE IDIOTS AND BUTTHEADS ROAM.

by Js12789

You made me wait two weeks, but you fixed the mobile food ordering discount bug, so back to 5 stars!

Disneyland is great! Tickets, fastpasses, wait times, current fastpass distribution times, menus, reservations, map, show times, it has everything. I used MouseWait for years but this is now my preferred app. It’s cleaner and more user friendly. The mobile food ordering is my absolute favorite thing they have come up with in recent memory. Whether you’re an AP or just visiting you need Disneyland.

Couple things that would make it better- be able to have a favorites list. I don’t like having to scroll through every ride just to find the one or two I want to see wait times for. A favorites list would be awesome. Also- could we filter by meal when searching for food? Going through 20+ restaurant menus to find just a few that serve breakfast is annoying. Or filter by hours open. At 11 pm I want to be able to quickly find who is still serving. Only other thing is full performance times list. Street performer times are still only listed on the paper brochure at the entrances. this app Band and the smaller groups, green army men, piano at coke corner etc.

Overall, fantastic app!