MySubaru app not working? crashes or has problems?

MySubaru Status

Published by Subaru of America on 2023-10-19

The MySubaru app makes owning your Subaru easy by connecting you to your vehicle
with features like remote start*, remote unlock/lock, service scheduler, digital
service history, vehicle locator, and 24-hour roadside assistance. Whether
it's starting your vehicle from the comfort of your home, scheduling a service
appointment, or locating your vehicle, the MySubaru app puts the power of your
Subaru at your fingertips.

I have a problem with MySubaru

Are you having issues? Select the issue you are having below and provide feedback to MySubaru.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

600.0%

Not working

100.0%

Reported Issues: 6 Comments

By Tee Gee 1 year ago

My ios app for "My Subaru" gets hung right after the landing page stating "we don't recognize the device you're using". I cannot do anything to the hung gray screen. No matter how many times I have killed the app, uninstalled and reinstalled the app, or rebooted, the new installation goes right to the above-stated hung screen. I am using ios-16.3 (latest update) on my iPhone 11. Tech support says it's my device and cannot help me. Strange that it handshakes with the "My Subaru" App and then hangs. Seems it is on their end.

By james herrmann 1 year ago

MySubaru app used to remote start my 2022 Forester Touring. Recently it stopped working. Says it is "sending remote start command" but then says it is unable to. None of the remote features work including "find my vehicle" but apparently the maintenance/schedule does/

By Charlene AmatoGeib 1 year ago

I cannot update the app. I hit update and it goes to a blank screen and then I cannot get into any feature

By Steve Williams 1 year ago

I used it to remote start and lock/unlock doors a couple of weeks ago right after I bought a new Outback Touring XT. It hasn't worked since. I get a message saying "remote start" has been sent but after a while it fails. Same with lock/unlock

By Terri Studdard 1 year ago

My Subaru app will not open on my Iphone. It just says ERROR try again later. Cna't open on desktop nor laptop. I can signn in on the laptop and desktop, but it never gets past the PROCESSING screen with the spinning wheel. Also, the screen flickers the whole time the wheel is spinning.

By Marianna Conner 1 year ago

MySubaru app does not open. I uninstalled it and reinstalled it and it still does not open.

Common dislikes about MySubaru app

- App crashes often

- Takes a long time to initiate anything

- Locks up and needs to restart iPhone to get it to work

- No option to remote start from the key fob

- Need to enter a password, a delay, and a PIN number after restarting their iPhone

Have a Problem with MySubaru? Report Issue

Common MySubaru Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MySubaru app on iOS and Android devices. Solve all MySubaru app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MySubaru iPhone Issues and Solutions

MySubaru iOS app crashes, not working, errors
MySubaru iOS app network issues
MySubaru on iOS has black/white screen

MySubaru Android App Issues and Solutions

MySubaru has errors/crashing/not working
MySubaru server network connectivity issues
MySubaru has black screen

MySubaru iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MySubaru app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MySubaru app crashes or not working on Iphone (iOS):

Close and restart the MySubaru app on iPhone
Update MySubaru app to the Latest Version for iOS
Uninstall and reinstall MySubaru iPhone app
Update your iPhone to the latest iOS version

Fix MySubaru on iPhone unable to connect to server/internet connection issues::

To resolve MySubaru network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MySubaru black/white screen (blank screen) on iPhone:

Follow the MySubaru iOS app troubleshooting guide Here →

MySubaru Android App Issues and Solutions

Fix MySubaru not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MySubaru app issues:

Force Stop the MySubaru App
1. On android, goto "Settings" » click MySubaru app. » click "Force Stop".

Update MySubaru to the latest version on PlayStore

Clear MySubaru App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MySubaru app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MySubaru.

Fix MySubaru unable to contact server/ MySubaru internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MySubaru » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MySubaru » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MySubaru on android.

Solve MySubaru black/white screens issue on Android:

Follow the MySubaru android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Subaru of America, developers of MySubaru.

100% Contact Match

Developer: Mobile - Subaru Of America

E-Mail: [email protected]

Website: Visit MySubaru Website

52.17% Contact Match

Developer: SUBARU CORPORATION

E-Mail: [email protected]

Website: Visit SUBARU CORPORATION Website

About this app

Whether it's starting your vehicle from the comfort of your home, scheduling a service appointment, or locating your vehicle, the this app app puts the power of your Subaru at your fingertips. *Remote Engine Start available on keyless access with push button start vehicles. Remote Engine Start with Climate Control available on vehicles with keyless access with push button start and automatic climate control. The this app app makes owning your Subaru easy by connecting you to your vehicle with features like remote start*, remote unlock/lock, service scheduler, digital service history, vehicle locator, and 24-hour roadside assistance. Not available on vehicles with manual transmission. **Subaru owners must have an active STARLINK subscription to access remote services. ***24-hour roadside is included in standard 3-year warranty and after 3 years with a gold package. *****These features are only available for Model Year 2023 Subaru vehicles.