Contact MySubaru Support

by Molls101903

I love my car. Have had no issues at all with it, it’s the best car I have ever owned. I was so shocked to find out it didn’t come with a remote start though, and they said I can try the app for $50 for the first year. Ok. Half the time, the app crashes so I can’t even use it. When it does work, it feels like it takes forever to initiate anything. My biggest problem, however, is when I start the car and it automatically locks, when I go out to the car with my keys in my pocket or purse or whatever, it should automatically unlock when I put my hand on the handle...and it doesn’t. I have two toddlers, so I’m usually carrying 4 bags, and now I have to drop everything, to find my keys or my phone to unclock while we are standing in freezing Buffalo New York weather and I’m trying to keep track of my kids. I now know that I need to remember to unlock is right after I start it, but it’s just inconvenient and I don’t want to pay to be inconvenienced. I just love Subaru and their cars so much, I am just so shocked that this is a product of theirs.

by Toddsul

About 60% of the time the app locks up and I need to restart my iPhone to get it to work. Pay >30k for a car and cannot remote start it in the morning. My Hyundai, I just push a a button for remote start on the key fob and it works every time. Subaru really needs to improve this app or better yet give the owner the option and allow them to remote start from the key fob. No need to enter a password, a delay, and a PIN number after restarting their iPhone. Subaru will lose customers. They need to do much better and not put all their trust in a very problematic app. Great car, but poor execution on an important accessory.
Update: A year later and still, the app is slow and sometimes unresponsive. Cannot believe Subaru makes you pay for this service. Please just give me a hardware remote start. They are more reliable and that is what a remote should be.

by Quart2000

First off, having to wait for the unnecessarily long splash screen when opening the app just to remote start my car is annoying. Overall the app is slow and clumsy to use, for the majority of the features this really isn’t an issue, but when it comes to the remote services it becomes a joke. If the startup of the app was faster this app would be tolerable. Another thing I don’t like is that I can’t change the default climate control temp for the quick start, 74°? Not this guy. It would almost be nice just to have a separate app for the paid remote services that doesn’t take so long to start up. Another nice feature would be adding an iOS widget and possibly even a watch app for the remote services.

**update** The latest app update showed a fourth last settings preset for previous settings, however I don’t see it in the update and it’s been removed from the description. This preset is the one I’d want most.