delete AudioKey 2

How to Delete AudioKey 2

Published by MED-EL on 2023-01-16

We have made it super easy to delete AudioKey 2 account and/or app.


Guide to Delete AudioKey 2

Things to note before removing AudioKey 2:

  1. The developer of AudioKey 2 is MED-EL and all inquiries must go to them.
  2. Under the GDPR, Residents of the European Union and United Kingdom have a "right to erasure" and can request any developer like MED-EL holding their data to delete it. The law mandates that MED-EL must comply within a month.
  3. American residents (California only - you can claim to reside here) are empowered by the CCPA to request that MED-EL delete any data it has on you or risk incurring a fine (upto 7.5k usd).
  4. If you have an active subscription, it is recommended you unsubscribe before deleting your account or the app.


         


How to delete AudioKey 2 account:

Generally, here are your options if you need your account deleted:

Option 1: Reach out to AudioKey 2 via Justuseapp. Get all Contact details →

Option 2: Visit the AudioKey 2 website directly Here →

Option 3:   Contact AudioKey 2 Support/ Customer Service:

  1. 100% Contact Match


  2. 63.16% Contact Match




How to Delete AudioKey 2 from your iPhone or Android.


Delete AudioKey 2 from iPhone.

To delete AudioKey 2 from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold AudioKey 2 until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the AudioKey 2 app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete AudioKey 2 from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose AudioKey 2, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

Have a Problem with AudioKey 2? Report Issue

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What is AudioKey 2?

The AudioKey 2 mobile app from MED-EL can be used as a remote control for supported MED-EL audio processors which are SONNET (EAS), SONNET 2 (EAS), and RONDO 3. Additionally, AudioKey 2 lets you customize personal settings, such as the names of programs on the audio processors. AudioKey 2 can be used by caregivers to support other users, such as young children. You can use the Find My Processor functionality to help locate lost or misplaced audio processors. AudioKey 2 also lets you check the usage statistics of the connected audio processors and quickly access helpful support material from MED-EL. If you own a MED-EL AudioStream device, you can configure it with AudioKey 2.



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