Contact AudioKey 2 Support
Published by MED-EL on 2023-01-16 About: The AudioKey 2 mobile app from MED-EL can be used as a remote control for
supported MED-EL audio processors which are SONNET (EAS), SONNET 2 (EAS), and
RONDO 3. Additionally, AudioKey 2 lets you customize personal settings, such as
the names of programs on the audio processors.
How to Contact AudioKey 2 Customer Service/Support
Listed below are our top recommendations on how to get in contact with AudioKey 2. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact AudioKey 2. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of MED-EL
100% Contact Match
Developer: MED-EL
E-Mail: [email protected]
Website: Visit AudioKey 2 Website
63.16% Contact Match
Developer: MED-EL
E-Mail: [email protected]
Website: Visit MED-EL Website
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Reported Issues: 3 Comments
By Franshanny
Promise not kept
The app works, some of the time. Most of the time, though, it will not connect with the Rondo 3. Much better performance with Sonnet 2, but it’s lauded by Med-El as useful with both processors. Hardly.
By 😡 AudioStream
Won’t pair
I am a CI recipient and I’m currently having the same issue as the “mom of two boys” did two months ago.My phone is updated and restarted, as is the device. Edit: I am able to pair through the Bluetooth setting on my phone but the app can’t “find” my device.
By newCIuser
It does one useful thing
MedEl is still a bit in the Dark Ages technologically. However, this app at least does one useful thing. It allows me to control volume and program of my Cochlear implant processor from my phone without needing to carry around the Echo device all the time to do that job. What it DOESN’T do is: 1. Allow me to stream audio directly from my phone to the processor (except for phone calls) 2. Adjust wind filter levels on the processor 3. Switch on and off the directional mic on my processor 4. Send a phone call (or audio streaming) to both the processor and a wireless earbud in the opposite ear (eg using Bluetooth 5) I don’t use the MedEl AudioStream device (yes, yet another piece of kit to carry around and pay for), so perhaps there is something useful for people who use that.
Have a Problem with AudioKey 2? Report Issue
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Why should I report an Issue with AudioKey 2?
- Pulling issues faced by users like you is a good way to draw attention of AudioKey 2 to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a AudioKey 2 customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using AudioKey 2.
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