How to Cancel geeni

How to Cancel geeni

Written by on 2022-04-14

We have made it super easy to cancel geeni subscription
at the root to avoid any and all mediums "Merkury Innovations LLC" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate geeni's Cancelation Policy


Complete Guide to Cancel and Delete geeni

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel geeni subscription at the root to avoid any and all mediums "Merkury Innovations LLC" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel geeni Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on geeni (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for geeni, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel geeni Subscription on your Android device

To cancel geeni subscription on Android, you need to realize that deleting the geeni app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the geeni subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your geeni subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How do I remove my Card from geeni?

Removing card details from geeni if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like geeni from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on geeni or any other website using your Justuseapp card.
  5. Cancel the geeni subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact geeni directly. Get their Contact info →

How to Cancel geeni Subscription on a Mac computer.

To cancel geeni subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the geeni app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel geeni Subscription on Paypal.

To cancel your geeni subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "geeni" or "Merkury Innovations LLC" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to geeni.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on geeni's website?

Here's how to cancel your geeni subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into geeni's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all geeni's contact details here

  2. Visit the website of geeni. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete geeni account

You might have created an account on geeni during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to geeni via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Bonus: How to Delete geeni from your iPhone or Android.

Delete geeni from iPhone.

To delete geeni from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold geeni until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the geeni app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete geeni from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose geeni, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete geeni?

Our crowdsourced data from geeni and Justuseapp users, shows that it is Very Easy to cancel a geeni subscription.

If you haven't rated geeni cancellation policy yet, Rate it here →.

What is geeni?

Meet Geeni. Your wish is Geeni's command. Control all Geeni smart home and smart health devices in one easy app, from ANYWHERE in the world. Geeni is easy enough for anyone to use and combines the SIMPLICITY of an on/off switch with PREMIUM features such as: - Easy, powerful control of each device. Choose a color or mood of our Color bulbs, schedule a smart switch, check in on your cameras, and track your weight, all from the same app! - Group devices and control by room - Smart Health products support tracking weight, BMI, Body fat percentage, basal metabolic rate, bone mass, visceral fat grade, and more, and track on the app or sync to Apple Health - Set smart scenes for automated actions - Schedule when devices turn on and off to allow more control and security - Choose which devices your friends, guests, roommates, or your family can control thanks to account sharing - Cloud based services so you can log in and control your home from any phone - HealthKit functionality for our new Smart Scale: synchronize your health data with Apple Health! - and more. Compatible with all Geeni-enabled smart devices. No complicated hub required; each Geeni device is smart enough to connect directly to your home wifi network.

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Reported Issues: 2 Comments

By Amy bauder
Jan 19 2022

I need to cancel my geeni membership of 19.99 on this account. I do not use it because my cameras broke

By Matthew Kennedy
Aug 21 2021

I need to cancel the 14 day trial I purchased.. Can you help me?

Have a Problem with geeni? Report Issue

Leave a comment:

Why should I report an Issue with geeni?

  1. Pulling issues faced by users like you is a good way to draw attention of geeni to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a geeni customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using geeni.

User reviews of geeni

  • By MiGeode

    Surprisingly resilient and simple!

    My home network contains so many devices that no router made can allow them all to connect at once. I have to have 3 routers using double NAT on each to keep everything online. Many of the cheaper IoT devices have to be regularly unplugged and plugged back in to maintain functionality/connectivity. The Geeni system, for being one of the cheaper lines, somehow is one of the most reliable of all the different manufacturers and brands that I have interlinked. Stays connected better even than the Belkin and iHome products. [Update: Somehow just realized I was writing a review for the app not the camera...I have 2 White scale bulbs, 2 smart outlets, and one of their cameras. Also, I have a different manufacturer of smart camera in every room, including 2 in the hallway (one at each end) and 2 outside) - explicitly TO test them against and with each other and demo differences and compatibilities to potential smarthome builders. Review applies to all 5 devices that use this app as well as the app itself. ]

  • By Dani-L B

    Love the camera, the app isn’t as great. Well not anymore.

    We bought our Geeni camera around Christmas time because our packages tend to come up missing. Everything about it is great. My only concern is that ever since the recent update, I am unable to select all of my notification snapshots for deletion. I don’t look at them often and they tend to add up pretty quick. I swear I scrolled for an hour straight one day deleting the snap notifications. It is starting to make my phone lag because it’s taking up so much space and I don’t have a few hours to kill just to delete everything. I have thought about deleting the app instead. I wish Geeni would fix this and put it back the way it was before. **Developers... anyway that this issue will be fixed? I have deleted and reinstalled the app, I have deleted the notifications too! But no matter what I do, THEY COME BACK! 😫

  • By Dpottei

    Blown away

    At first I was very skeptical about purchasing some lightbulbs of this brand and not knowing anything about it but I am absolutely blown away by the product and the app itself. You can control your lights from anywhere in the world very easy installation and no hub required the app is very user-friendly you can name all the bulbs in your home different names for each individual room I can Control each one individually to your liking. You can adjust brightness change the colors of the bulbs set schedules for on an off time and set the mood lighting for different settings which is very convenient. The only minor downfall I have with the app is that sometimes after I load it it does not connect through the cellular connection and I have to shut down the app and reopened it other than that I am blown away by this product and very pleased that I purchased it.

  • By KD8DAX

    Great App and Product Line (Good Prices Too)

    Just starting using your WiFi smart plugs and a WiFi camera this week and so far all seems well, I was super impressed with how easy it was to set it all up with the app to get devices connected to WiFi and linked to account and firmware updated on camera and video/picture quality seems pretty impressive based on size and price of camera I was pleasantly surprised! Keep up the great work! All that said I was wondering if you could look into adding scheduling function for sunrise and sunset? That would be great since daylight times change so much seasonally and with DST and all, this is a function my previous security/automation system (iris by Lowe’s) has but since Lowe’s is shutting the iris platform down the end of the month I’ve switched to three other systems to replace it. Thanks for your help! Have a great day! God Bless!

  • By Candeeiubi

    No response from Customer Service in app

    I WAS very happy with these cameras in my home. The most Important camera is in my grandpas room in his Adult living. He is on hospice with Dementia. The app customer service no longer responds in Chat/email in the app. I had one question regarding notifications because I had to reset my home cameras I could no longer find where to turn off my screenshot notifications, because I only need to see my grandfather. Several attempts in a few days no response. Today just before I decided to write this all of the notifications for my grandfathers camera shows black. But I can see him and the camera is working. But I can’t go back and see how long he’s been in bed today. Customer service is nonexistent on the app. I would love correspondence.

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