How to Cancel My Spectrum

How to Cancel My Spectrum

Written by on 2020-12-17

We have made it super easy to cancel My Spectrum subscription
at the root to avoid any and all mediums "Charter Communications" (the developer) uses to bill you.
Now let us get into the crux of this guide.



How does My Spectrum's Cancellation Policy make you feel?



Complete My Spectrum Cancellation and Delete Guide

Table of Contents:

  1. Cancel on Iphone
  2. Cancel on Android
  3. Cancel on Mac
  4. Cancel via Paypal
  5. Cancel on Website
  6. Delete Account
  7. Delete App on Iphone
  8. Delete App on Android
  9. Cancellation Policy





There are a few things you must know about cancelling subscriptions. They include the following:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel My Spectrum subscription at the root to avoid any and all mediums "Charter Communications" (the developer) uses to bill you. Now let us get into the crux of this guide.


   



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How to Cancel My Spectrum Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on My Spectrum (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for My Spectrum, then it's definitely canceled already. It won't be renewed anymore).





How to Cancel My Spectrum Subscription on your Android device

To cancel My Spectrum subscription on Android, you need to realize that deleting the My Spectrum app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the My Spectrum subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your My Spectrum subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.


How to Cancel My Spectrum Subscription on a Mac computer.

To cancel My Spectrum subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the My Spectrum app and then click on "Cancel Subscription".


Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel My Spectrum Subscription on Paypal.

To cancel your My Spectrum subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "My Spectrum" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to My Spectrum.
  6. Then click "Done" on the verification page to complete the unsubscription.


What to do if your subscribed directly on My Spectrum's website?

Here's how to cancel your My Spectrum subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into My Spectrum's website or directly reach out to the payments provider.

Generally, here are two steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reaching out. Contact My Spectrum here →
  2. If the company has an app they developed in the Appstore, you can try contacting Charter Communications (the app developer) for help through the details of the app.


How to delete My Spectrum account



You might have created an account on My Spectrum during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.



Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to My Spectrum via Justuseapp. Get all Contact details →



Bonus: How to Delete My Spectrum from your iPhone or Android.



Delete My Spectrum from iPhone.

To delete My Spectrum from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold My Spectrum until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the My Spectrum app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.


For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete My Spectrum from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose My Spectrum, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.


Stop ridiculous charges!!!


Prevent apps from taking your money without permission, protect yourself! Get a free virtual credit card for free-trial subscriptions.

Get yours now →




My Spectrum's Cancellation Policy.

Our crowdsourced data from My Spectrum and Justuseapp users, shows that it is Unknown: Awaiting ratings to cancel a My Spectrum subscription.

Have you rated? If you haven't rated My Spectrum, Rate it here →.



What is My Spectrum?

Download the My Spectrum App to manage your Spectrum account and services: personalize your WiFi network, pay your bill, troubleshoot your equipment, view package details and channel lineups, and more. Wherever and whenever you want. Personalize Your Network • Personalize your WiFi network name and password. • Manage the settings for everyone on your account. • Install a WiFi profile to use more than half a million Spectrum WiFi access points nationwide. Pay Your Bill • Check your amount due and make one-time payments. • View and download billing statements. • Enroll in Auto Pay – save time and never miss a payment. • Enroll in paperless billing – get less clutter and less mail. • Find your nearest Spectrum Store. Troubleshoot Your Service • Call or chat with us directly in the app. • Troubleshoot your equipment and fix service-related issues. • View package details and channel lineups. • Get answers to the most frequently asked support questions. We Want Your Feedback • Share feedback about your app experience – we read and review all feedback. • If you have suggestions to make the app better, please share them – chances are we're already working on it. • We're always working to improve your experience, so keep the app updated to enjoy all of the newest features.



Have a Problem with My Spectrum? Report Issue

Leave a comment:



Why should I report an Issue with My Spectrum?

  1. Pulling issues faced by users like you is a good way to draw attention of My Spectrum to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a My Spectrum customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using My Spectrum.


User reviews of My Spectrum


  • By Joe7392819373
    5

    Simply Great

    I was experiencing issues with my router and my Xbox couldn’t connect to the internet. I tried resetting the router manually then I tried unplugging everything and waiting a full minute before plugging it back in & that still didn’t work. I was left scrambling as to what I should do, I HAVE NO INTERNET OMG. So I kept trying to unplug it and waiting a few minutes and it just was not working & not to mention that i had just gotten off work and it’s 10pm so I couldn’t even call them. Totally forgetting that I have the spectrum app, I went on it and selected the “reset my equipment” option and within minutes my internet was working again :D. If you have spectrum internet & or cable etc DOWNLOAD this app it’s superrrr useful!



  • By Mr. Appreciatve
    5

    Accommodating

    I am a father of 3, I have had spectrum for some time now and like most parents, I live paycheck to paycheck. The accommodations in which spectrum has tailor made for me is beyond most providers interest of monetary gains. I can truly say that if more companies were interested in a relationships longevity as spectrum is, and continues to be, they would be more lucrative, and successful moving forward in their respective markets and industry. Thank you to the unique staff members Within this organization whom have provided transparency and compassion to my individual needs and ability, in which have accommodated my needs as well as desires. I look forward to another year of best in class service and support. Thank you.



  • By msccjohnson
    4

    Horrible compared to TWC (updated review)

    5/9/19- latest update (7.4) allows me to check home phone voicemail, so that’s a much needed fix, thank you. Still needs ability to chat and I have yet to attempt to pay bill through app but hear that may still be an issue... still holding out 5th star until a later date. Separately I will agree that prices are high and there is no easy way to change plans TWC to Spectrum and be rewarded for being a long time customer, however I won’t allow that to influence my rating for this app and it’s improvements/refinements. Since being forced to move from Time Warner app to Spectrum app now I can’t check my home phone voicemail and now you can’t chat the agents, you must call or email. Way to go Spectrum, making it more difficult on the customers and simpler on yourselves, so much for the age of customer service... horrible!



  • By mom russo
    4

    DO NOT USE APP TO PAY BILL!

    Used app to look up current bill amount. My dog jumped in my lap causing me to nearly drop my phone. Grabbing my phone, I inadvertently touched the blue button. It immediately paid the bill! There was no “check your info is correct and select the submit button”. There was no confirmation screen. My intentions were NOT to pay the bill, rather to see how much I was being charged when my channels and viewing quality were terrible! Consequently, nothing could be done on their end. I was told I’d be charged $25 if a return payment was executed, not to mention the bank fees! All because I accidentally pushed a button when preventing my phone from dropping. I asked the CS Rep if she’d heard of this happening before, surely I wasn’t the only ‘klutzy customer’ and she said ”oh yes, many times.” I could only say, “wow, seems like that should be fixed.”



  • By Taistic
    2

    So far, I don’t like it!

    About 2 months ago, as I was going to check my bill status on MyTWC app, I was alerted to the new MySPECTRUM app. So I downloaded it and took a look and saw that everything looked okay, but there was something lacking; a way to check and edit my voicemail. So I continued to use the MyTWC app for that purpose. As a matter of fact, I used the MyTWC app about 3 days ago. Now today, I’m told that I have messages on my phone, so I go to check them from my app to clear it out because I know it’s mostly spam calls that are too stupid to recognize a voicemail system. But lo and behold the MyTWC app won’t login, it just keeps referring me to the MySPECTRUM app which still doesn’t allow me to access my voicemail. Other than checking my voicemail, bill amount or equipment status when I see a issue, the app is worthless to me. You can’t schedule or change the scheduled time of a repair, and I can’t check my voicemail without dialing into the system and punching in a bunch of numbers. The older MyTWC app was so much better! Either fix the new app so that it’s comparable, or allow people to continue using the older app. I kinda wanted to give it a 1 star because of what it can’t do, but decided to give it two stars because of what it can. Still got a long way to go to make up the difference.




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